“Very rarely am I so impressed with a service that ......”

Mar 04,2015
By: 'Mr Barr'
Mar 04,2015
0 people found
this helpful
Very rarely am I so impressed with a service that I feel compelled to write a review, but where Downers of Newbury are concerned, credit where credit is due. Downers were recommended to us firstly by my brother who sold his property using them and secondly through a good friend who bought a property with them.

Stuart came to do the valuation of our property and we have to say he was by far the most genuine and honest agent we had to visit. He did not suggest a ludicrously high value in order to raise our hopes and secure the business, nor did he sell the property short to guarantee a quick sale and boost Downers sale figures. Instead we were advised of two parallel marketing strategies that would be suitable for our home and the ultimate value was left for us to decide.

Having chosen to go with Downers, we had a draft brochure the next day and it was uploaded to Rightmove a day later. Within hours we had a call from Fraser to advise us of two bookings to view our property. Our telephone conversations with Fraser, the Office Manager, were always exceptionally professional and we were impressed with his attention to detail, never answering a question with 'I don't know'. The policy of asking all people viewing the property to remove their shoes when entering was also gratefully received.

Our property was only on the market for two days, and was eventually sold to the right buyer following numerous conversations between Fraser and the two potential buyers. Our minds were put at ease during this process knowing that Downers had our very best interest at heart. Not only did they secure an 'above asking price' sale for us, but they also ensured that it was sold to the 'right' buyer who would be capable of completing the sale successfully and not one who offered the highest asking price only to pull out at the last minute.

In conclusion, I could not fault the speed and professionalism of Fraser and Stuart at Downers of Newbury and cannot recommend them highly enough. They are a credit to their company and I would use them again tomorrow without hesitation.

Thanks Downers!
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Downer & Co

44 Cheap Street Newbury
RG14 5BX

01635 523777

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