Castles Swindon, Swindon, SN1
4.8/5, 438 reviews
97% recommended
91% sales valuation accuracy
95% sales fee satisfaction

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“An over optimistic completion date ('by Christmas') given on 22 November 2014 ......”

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Mar 04,2015
Minithumbdown
By: 'Disappointed Buyer'
Mar 04,2015
1 people found
this helpful
An over optimistic completion date ('by Christmas') given on 22 November 2014 falsely raised expectations. It was intended to be a shared purchase with a Housing Association. Castles confirmed that my income and savings criteria where satisfactory upon submission of payslips and bank statements. Castles did not have any forms available from the HA for the buyer to complete. They promised to get the form but it did not arrive. We assumed that a process was occurring in the background when actually there was no progress at all for three weeks.

When the shared purchase application forms were eventually received by email on 11 December, I found out by return that I did not meet eligibility criteria for proportion of income spent on housing. Castles could have and should have known about this at the outset, whereupon I would have adopted Plan B much earlier, which was to obtain a mortgage and apply for outright purchase.
What agent could do to change your mind?
Castles just forget about me with no contact for three weeks. In the absence of information I was lured into thinking that everything was OK when it wasn¢â‚¬â„¢t.
Attached Filesnbsp;
Was this helpful? Yes
By: Mark Noble
Mar 05, 2015
I am sorry that you feel that Castles have let you down as we pride ourselves on offering a top service to our clients and customers which can be seen throughout the positive reviews on this site.

However, we are human and in this instance I can see that you feel let down, at Castles we really do care about our vendors and purchasers and I know Chris Taylor our branch manager has tried to contact you to discuss your frustrations with you.

I am more than happy to discuss any aspect of your frustrations with you and would ask you to contact Chris or myself at the office at your convenience. Mark Noble managing director.

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Opening Hours
Address

Castles (Swindon)
Westcott House, 47-49 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793 611677

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 95% £16,300 £2,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
43 1 46 2 146 5 135 2 54 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS TDS The Guild Relocation Agent Network
Latest Properties

No Properties

Images & Videos

“Worst agency I've dealt with – hands down....”

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Apr 01,2019
Minithumbdown
By: 'Frustrated'
Apr 01,2019
0 people found
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The viewing was fine – then I agreed to rent the property Didn't hear back after they took holding deposit, so emailed them 9 days later Was told I should have known offer was accepted because referencing link was sent to my employers Moving in date took ...
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“Selling and purchasing through Castles...”

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Aug 21,2018
Minithumbup
By: 'Mrs C'
Aug 21,2018
0 people found
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Thank you to the Castles team, particularly to Mike and Mo (and Austen for signing us up initially). We sold our cottage and purchased our next home with Castles. The team were friendly, professional and supportive throughout the process. Excellent communication throughout and a pleasure ...
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Comment on agent fees
Fair.
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“Bungalow Sale...”

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Aug 09,2018
Minithumbup
By: 'Shirley'
Aug 09,2018
1 people found
this helpful
Today we have completed on the sale of a bungalow. It has been made very easy by the team at Castles, and l would like to thank them all, but especially Mike, for their help and support in completing this sale. Communication, either by email ...
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“Flat 8 Kingston house...”

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Aug 09,2018
Minithumbup
By: 'Kingston house'
Aug 09,2018
1 people found
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Our flat sale was a little complicated but both Mike and Mark kept ringing me and telling me that it was all going to work out. They both helped sale the flat along with Austen coming over twice and do photographs of our flat. It ...
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“Great service selling our property...”

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Aug 01,2018
Minithumbup
By: 'carol'
Aug 01,2018
0 people found
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Starting with Austen viewing the property, providing excellent advice on price and work required, help from others sorting out issues and Mark finalising on the exchange of contracts, all the staff were quick, efficient and very helpful....
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Comment on agent fees
probably better than most
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“House sale...”

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Jul 27,2018
Minithumbup
By: 'Sharon'
Jul 27,2018
0 people found
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After a bad experience with an internet agent, Castles took over my sale and showed how it's done. From the first call I made I received first class service, they kept me informed every step of the way, they were extremely professional, courteous, informative, friendly ...
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Comment on agent fees
Worth every penny, they work hard for it.
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“Excellent...”

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Jul 12,2018
Minithumbup
By: 'KCG'
Jul 12,2018
0 people found
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Right from the start Austin was on the ball. I gave castles the request to sell our house as he delivered a valuation when he said. whereas his competition from other estate agents failed to deliver for almost a week. Following on he answered all ...
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Comment on agent fees
Nothing to complain about.
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“2 months from sales sign to cash in the bank...”

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Jun 15,2018
Minithumbup
By: 'James Greenslade'
Jun 15,2018
0 people found
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We had excellent pre- sale advice and the all important finding us a buyer on the first viewing day from Austen. Then great advice and work from Michael and the team smoothing our way to completion....
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Comment on agent fees
Very fair fees
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“sale of house...”

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Jun 09,2018
Minithumbup
By: 'KL'
Jun 09,2018
0 people found
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Very professional service when selling our house. Very active in finding potential buyers, and excellent communication with us regarding viewings and feedback. Once sold a lot of effort went into chasing solicitors and keeping us informed of progress. Very pleased with the service and all ...
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“5 years of great service...”

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Jun 01,2018
Minithumbup
By: 'Martin Ody'
Jun 01,2018
0 people found
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We had a property which we had rented out through the lettings team at Castles since 2013. We have now gone on and sold the property through castles recently. We can honestly say that over the years the dealings with Castles and the various people has ...
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Comment on agent fees
We were happy with both the fully managed service fees and the fee for selling the property.
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“Michael is a star...”

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May 19,2018
Minithumbup
By: 'Brian Hillis'
May 19,2018
0 people found
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Would just like to say how brilliant Michael was in helping us to sell our house He was very supportive and understanding and put our minds at rest on many occasions He is an asset to the company Thank you Michael...
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Comment on agent fees
Average
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“Excellent service...”

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May 16,2018
Minithumbup
By: 'ScottHayward'
May 16,2018
0 people found
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Michael understood exactly what we were looking for in our new house. He set us up with a viewing and it ticked all the boxes. Since then he has been ultra efficient and great communication. I wish we'd sold through castles now if this is ...
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“Excellent service...”

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May 12,2018
Minithumbup
By: 'Mrs Low'
May 12,2018
0 people found
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An excellent, professional service from Mike and Muhammed and also Austen. They have been very attentitive from the start and speedily and accurately put our house on the market. I was particularly impressed with the amount of viewings that had already been arranged before the ...
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Comment on agent fees
Compatible with other traditional agent fees.
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“Fab service...”

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Apr 21,2018
Minithumbup
By: 'Jordan'
Apr 21,2018
1 people found
this helpful
I have been in contact with Michael since beginning the search for our first home. He has been patient and attentive, checking in with me regularly to ensure that we knew we hadn't been forgotten about. Buying for the first time is a big deal, ...
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“Fantastic service...”

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Apr 21,2018
Minithumbup
By: 'Scw'
Apr 21,2018
0 people found
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I am greatly appreciative of the help we received today. With help from Micheal we managed to get in to have our offer accepted within a couple of hours of placing it....
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“Great agent...”

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Apr 04,2018
Minithumbup
By: 'Chris Harper'
Apr 04,2018
0 people found
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High level of contact. Muhammed provided me with a wide range of potential properties, one of which I went with. Muhammed was very clearly invested in finding me somewhere and I felt he was looking out for my best interests. When I put in an ...
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Comment on agent fees
N/A
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“Mr Kay...”

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Apr 04,2018
Minithumbup
By: 'Mr Kay'
Apr 04,2018
0 people found
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Simon has always been very helpful with me and given me some good advice. The sale of my flat has been very difficult for me and castles but he never gave up on the sale. Thankyou to everyone at castles also to Michael Hughes....
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Comment on agent fees
Good
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“Great Service from Austen & Muhammed...”

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Mar 26,2018
Minithumbup
By: 'MISSG'
Mar 26,2018
0 people found
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After a slow start I started to lose faith in Castles. However that all changed when I spoke to Austen. Austen gave me invaluable advice regarding what my property should be marketed at in order to attract the right buyers and he was right on ...
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Comment on agent fees
I felt that the agency fees were very reasonable.
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“Everyone in the Swindon office of Castles was professional, knowledgeable, ......”

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Feb 24,2018
Minithumbup
By: 'Linda Bacon'
Feb 24,2018
0 people found
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Everyone in the Swindon office of Castles was professional, knowledgeable, courteous and had a sense of humour. Our particular sale would have fallen through on a number of occasions, had it not been for the swift intervention of Castles. I am sure that if we ...
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Comment on agent fees
Well worth the money!
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“As a first time buyer and being completely bemused by ......”

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Feb 21,2018
Minithumbup
By: 'AmyG'
Feb 21,2018
0 people found
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As a first time buyer and being completely bemused by the buying process, Muhammed offered excellent advice and has answered our many questions wonderfully. We hope he can continue to help as we purchase our first home....
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“Just made an offer on a property you are selling ......”

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Feb 14,2018
Minithumbup
By: 'Carole934'
Feb 14,2018
0 people found
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Just made an offer on a property you are selling and I want to give some feedback. As an investment buyer, I approached around 6 Swindon agents and I must say that Mike and his team have been excellent from the start. I made notes on ...
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Comment on agent fees
N/a
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“Can't speak more highly of these guys. They helped me ......”

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Feb 14,2018
Minithumbup
By: 'LouLouRaven'
Feb 14,2018
0 people found
this helpful
Can't speak more highly of these guys. They helped me where no other Agent would. Professional; prompt and genuinely nice. They helped me secure a new home for me and my girls within a week. They've made my year and made it stress free. Would ...
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Comment on agent fees
Very reasonable and very clear about it from the start.
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“Katie was fantastic in helping with every request! Showed me ......”

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Feb 02,2018
Minithumbup
By: 'Natale Chiarello'
Feb 02,2018
0 people found
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Katie was fantastic in helping with every request! Showed me few properties, all excellent matches, and found the perfect one for our needs. Very professional, still extremely friendly and available. Cannot recommend enough! Thanks again Katie, you're a great asset for your agency...
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“Hi. Steven was my first contact with Castles and in ......”

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Jan 31,2018
Minithumbup
By: 'Peter'
Jan 31,2018
0 people found
this helpful
Hi. Steven was my first contact with Castles and in my opinion the best possible. He was very helpful and professional. Took us through all of the procedures very smooth and easy, always with smile and good sence of humor. It was a pleasure to ...
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“Muhammad was extremely helpful and supportive, always contacting if anything ......”

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Jan 29,2018
Minithumbup
By: 'Marianne'
Jan 29,2018
0 people found
this helpful
Muhammad was extremely helpful and supportive, always contacting if anything new came on the market which sounded like what I was looking for, always booked me in for viewing straight away. It was always nice to talk to Muhammed and other staff members, all really ...
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Comment on agent fees
Good
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“Overall our experience of Castles and the team are second ......”

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Jan 19,2018
Minithumbdown
By: 'Victor De M'
Jan 19,2018
0 people found
this helpful
Overall our experience of Castles and the team are second to none They have kept us informed with potential customer buyers, second viewings and feedback Feedback to us were very important, as to how we can do better The viewing took place, and the house ...
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Comment on agent fees
Would recommend, and agreed a selling fee in advance (did not disappoint)
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“I would highly recommend Castles. Excellent communication and efficiency. We ......”

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Jan 15,2018
Minithumbup
By: 'Mrs Cheal'
Jan 15,2018
0 people found
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I would highly recommend Castles. Excellent communication and efficiency. We are selling and purchasing through Castles and the process has been made seamless by staff. A particular mention to both Sophie and Austen for helping us along on our journey....
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Comment on agent fees
Good
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“Excellent service very proactive just what you want in a ......”

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Jan 11,2018
Minithumbup
By: 'Relocation to Scarborough'
Jan 11,2018
0 people found
this helpful
Excellent service very proactive just what you want in a stressful situation Michael was very helpful and was very fast in putting me in touch with the estate agent in Scarborough for our relocation Hopefully the sale of my house will be quick and fairly ...
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Comment on agent fees
You have to pay for quality service
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“From my house valuation with Austin to sale of my ......”

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Jan 07,2018
Minithumbup
By: 'garry'
Jan 07,2018
0 people found
this helpful
From my house valuation with Austin to sale of my property with Muhammed I found castles to be very professional, feedback from all of Castles staff was very good keeping me updated throughout...
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Comment on agent fees
Good, not the cheapest but value for money
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“from the start austin was very proffesional and explained everything ......”

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Nov 21,2017
Minithumbup
By: 'RAY'
Nov 21,2017
0 people found
this helpful
from the start austin was very proffesional and explained everything to us in plain english brilliant,he also emailed us on the progress odf selling our property...
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Comment on agent fees
very good
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No fees information available
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Last updated at 4:14 PM 07/01/2016 by allAgents

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Castles (Swindon)

Branch - Castles Swindon, Swindon, SN1