CityRooms.com
London, E1
2.3/5, 269 reviews
33% recommended
33% sales valuation accuracy
32% sales fee satisfaction
35% lettings valuation accuracy
45% lettings fee satisfaction

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“Absolutely horrific service - never use this agent!1. Immediately upon ......”

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Mar 04,2015
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By: 'Natalia'
Mar 04,2015
12 people found
this helpful
Absolutely horrific service - never use this agent!

1. Immediately upon renting a room in a flatshare I discovered there was no heating and hot water. The boiler needed to be replaced and this took over a month for them to do and I had to get Environmental Health involved to get them to replace it.
2. I specifically asked the agent Ulugbel who showed me the property whether there was Internet as I work from home so I will need it. I have text from him confirming there was and on moving in discovered there was which tool weeks to be installed! I had to pack up and go work elsewhere everyday!!! Agents have NO integrity!!!!

3. Fob to get into the building wasn't working. Agent knew this when he showed me the room but still didn't get it fixed and gave me as is and I had to kick up a huge fuss to get them to give a working fob weeks later!

4. They lied about number of people at property. I was told one girl and one other room empty as I said I wanted to share with 3 maximum. On moving on it was not just a girl it was a couple then they moved on couple then yet another couple moved in. There were then 7 of us sharing a 2 bed flat with no living room as this was converted to a room!!!!! I had to get Environmental Health involved yet again for them to do anything.

5. Agents very aggressive came to the flat to bully me when their General Manager went against their decision and said I could leave the property. One of them Robert Roman was using his foot to block my room door and I had to threaten to phone the police to get them to leave.

6. No mailbox key provided I had to ask for this and then wait for it to be ordered!

7. Kitchen filthy and cleaner provided never emptied the bin. Flatmates extremely dirty and they did nothing when I complained. One weekend I went away came back and there was rotting garbage in the kitchen and Jorge Sanchez said I just like to complain. Also cleaner never cleaned all communal area or property so I had to contact them to ask for it to be done

8. I left the property since the 07th Feb and they have NOT returned my deposit to date! Different staff have been contacting me and acting as though I'm still at the property and all sorts!!!!! I just had to ask them again today to stop ccing me into emails.

9. They never fix anything or take ages to do it or do patch jobs which meant I had to contact them again and again and again to fix the same thing.

Extremely disorganised on the whole the General Manager says one thing then Jorge contacts me to say another. Jorge is also extremely unprofessional and laughed when I told him I would get the council involved regarding the flat being overcrowded.

Never ever rent from City Rooms if you want to maintain your sanity. I have been living in London for 9 years and they are THE WORST agent I have ever had the misfortune to come across.
What agent could do to change your mind?
Absolutely nothing there were just so many problems constantly and they did nothing. If they had accepted that they were in breach of contract because their agent lied to me and allowed to leave the contract sooner that is the only thing that would've helped but I would still never have used or recommended them again
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By: Karoline
Oct 23, 2016
Hi Natalia,
really pleased to see that you managed to solve your pbs.
I am going through the same thing, so would need your advice.. Would you mind to share your contact details with me?
Thank you
By: Natalia
Jul 10, 2015
Following my initial review, very happy to now confirm that after instigating court proceedings, I was contacted by Company Director, Jason Zhou, who has now returned my deposit monies - happy with this resolution and the fact that he contacted me directly and made an effort to resolve the situation to my satisfaction once he received my correspondence in relation to this.
By: Ivan
Mar 22, 2015
I find it hard to believe that Natalia is telling lies as I went almost through the same exact experience. You guys are awful and should be ashamed of yourself. We've asked you to come fix our heating/hot water problem for two months now and nobody moved a finger.
By: George
Mar 07, 2015
Dear All Landlord's and Agents, I wish to share that Natalia Jack is a Tenant from Hell, we have registered her name into a website that has been launched to protect the nation's landlords, local authorities and letting agents from nightmare tenants called The Naughty List, I hope this will help our hard working fellow to avoid to go through this type of tenants.

The 9 points are completely false, we had to let her go (she did not like it) because of her manners, very disrespectful with other flat-mates and members of the staff. she withheld rent money just because her flatmate took a 10 minute shower. The council came and after speaking to her they suggested us to let her go, you can imagine what profile of tenant she is.

Any ways , good luck if you deal with her.

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Latest Reviews

View all Reviews 269
8th Apr 2024
reviewed by 'A Current Tenant'
“The most disgustingly dishonest and greedy agency in London. Never ever make the mistake of getting a property through them ......”
7th Mar 2024
reviewed by 'Carlo De Filippis'
“This is the worst renting company in London. I rented a room in 2022, and it was the worst experience ever. ......”
27th Nov 2023
reviewed by 'Areeba'
“Worst letting agents ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their letting ......”
11th Aug 2023
reviewed by 'Atakan'
“They don't show the room until they make the contract. After I moved demolition work started. The work starts at 7 ......”
29th May 2023
reviewed by 'Kadijat'
“This City room is a BIG NO for recommendation. The way they exploit the tenants is so alarming. From ridiculous ......”
15th Feb 2023
reviewed by 'ANNE'
“On the overall, the service was very poor. The room booked and paid for in advance was not available on ......”
Opening Hours
  • Monday: 09:45 - 19:00
  • Tuesday: 09:45 - 19:00
  • Wednesday: 09:45 - 19:00
  • Thursday: 09:45 - 19:00
  • Friday: 09:45 - 19:00
  • Saturday: 10:45 - 17:15
  • Sunday: Closed
Address

CityRooms.com
First Floor, 3-5 Globe Road
London
Greater London
E1 4DT
020 77 90 55 77

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 32% £0 £0
Lettings 35% 45% £450 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 83 159 0 0 0 0 2 19
Areas covered
  • E1
  • EC2
  • E14
  • WC1
  • N1
  • WC2
  • SE1
  • SE8
  • SE16
  • E2
  • E3
  • SW1
  • EC1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“The most disgustingly dishonest and greedy ag......”

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Apr 08,2024
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Giovanni
By: 'A Current Tenant'
Apr 08,2024
0 people found
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The most disgustingly dishonest and greedy agency in London. Never ever make the mistake of getting a property through them - I have and I am paying a huge financial cost for doing so. These people know their properties are rundown and in a state ...
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“This is the worst renting company in London. ......”

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Mar 07,2024
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By: 'Carlo De Filippis'
Mar 07,2024
0 people found
this helpful
This is the worst renting company in London. I rented a room in 2022, and it was the worst experience ever. Since then, I have been continuously receiving emails from them despite repeatedly requesting to have my email removed from their database...
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“Money eaters...”

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Nov 27,2023
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George
By: 'Areeba'
Nov 27,2023
1 people found
this helpful
Worst letting agents ever. They are simply looting their customers. CityRooms has proven to be an absolute nightmare. Their letting services are a masterclass in incompetence. The exorbitant bills they slapped us with were only surpassed by their creativity in finding unnecessary deductions from our ...
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“Scam! Stay away...”

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Aug 11,2023
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Giovanni
By: 'Atakan'
Aug 11,2023
0 people found
this helpful
They don't show the room until they make the contract. After I moved demolition work started. The work starts at 7 in the morning and lasts until the evening. We haven't been able to sleep for a long time and our mental health is deteriorating. I ...
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“This City room is a BIG NO for recommendation......”

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May 29,2023
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Giovanni
By: 'Kadijat'
May 29,2023
0 people found
this helpful
This City room is a BIG NO for recommendation. The way they exploit the tenants is so alarming. From ridiculous house rent fee to unreasonable utility bill. And after frustrating you with unimaginable bills, you can't even terminate your tenancy agreement in peace. I will ...
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“On the overall, the service was very poor....”

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Feb 15,2023
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By: 'ANNE'
Feb 15,2023
1 people found
this helpful
On the overall, the service was very poor. The room booked and paid for in advance was not available on the due date. We had to take another one with not the same features. At the end of the renting period, it was long and ...
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“My experience with City Rooms was appalling. ......”

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Jan 09,2023
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Jorge
By: 'Adam'
Jan 09,2023
5 people found
this helpful
My experience with City Rooms was appalling. I strongly advise you to avoid this company and book with someone else. Trusting City Rooms was one of the worst decisions I've ever made. The original listing promised a "fully equipped" kitchen with "nice and friendly" housemates ...
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“To Custumer servicees...”

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Dec 08,2022
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Anna
By: 'Anna Balcyte'
Dec 08,2022
1 people found
this helpful
To customer service My contract was from.17 May 2022 I was notified in September, that if I wanted to extend my contract I had to do it then but rent would go up from £800. To £1040 for that room. I knew that the double room next to ...
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“Horrible agency, avoid like the plague...”

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Dec 06,2022
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Giovanni
By: 'Marcel'
Dec 06,2022
4 people found
this helpful
Failed to address maintenance issues. Property had rats and a bug infestation which they ignored. Property was flooded multiple times due to plumbing issues, also ignored. Left us with a flatmate who was a danger to themselves and others, to the point where the police ...
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“Do not trust them....”

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Aug 25,2022
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David
By: 'Valerie'
Aug 25,2022
3 people found
this helpful
Do not trust them. They wanted me to put down a deposit and payment and could only provide me pictures of the rooms. This is not the first time that they've refused to let me view their properties. No other letting agency would do this....
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“Liars...”

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Aug 03,2022
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By: 'Calvin Oliver'
Aug 03,2022
4 people found
this helpful
They will tell you bills included but read the contract because its actually a just utilities contribution. They will then charge you exorbitant sums when you move out, and then refuse to sort out your deposit....
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“Worst experience ever. They can say everythin......”

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Jul 19,2022
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By: 'Serif S'
Jul 19,2022
1 people found
this helpful
Worst experience ever. They can say everything until you rent and sign a contract after then everything can be changed or can be not expected. They ignore you when you report a problem. They do not try to solve problems, not helpful....
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“I used Stephen Sanders who worked with Matthew House at CityRooms...”

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Jun 07,2022
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Matthew
By: 'SG'
Jun 07,2022
4 people found
this helpful
I used Stephen Sanders to rent my property at the London Square, Caledonian Road location. He brought in CityRooms (his friend Matthew House) to rent my property. It was a 3 year contract (Please no body should do that as they will mislead you as landlord). ...
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“Avoid at all cost search for something bette......”

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May 10,2022
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Giovanni
By: 'mario pio'
May 10,2022
2 people found
this helpful
Avoid at all cost search for something better the will ignore you and rip you of the care for money only Harassment ASB coldness deposit rip off dishonesty massive dirt breach of tenancy agreement this what I have experienced if you have any problems text ...
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“ask to see contract first!!!!!...”

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Apr 13,2022
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By: 'Kate'
Apr 13,2022
7 people found
this helpful
Don't go with city rooms!! Ask to see contract before you put down deposit. The agent I spoke with was so pushy but I was desperate to find a room as it's very stressful looking for a room in London at the minute. Naively (and ...
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By: Another Upset Tenant
May 17, 2022
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We have all been having the same issues with City Rooms for a long time I think... If you want to fill out this questionnaire, someone will get back to you. https://forms.gle/SpVDnCiTcgpnPXSb9 ...

“Ask to read contract before you give deposit!......”

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Mar 22,2022
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By: 'Jas'
Mar 22,2022
8 people found
this helpful
Ask to read contract before you give deposit! 90% of the good reviews are fake A real nightmare. Amazing and kind till you give them some money. After that you'll receive a contract which is completely different than the lies that they tell you in the ...
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“Do not choose this agency for your peace mind......”

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Mar 03,2022
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By: 'Cris'
Mar 03,2022
4 people found
this helpful
Do not choose this agency for your peace mind. I had very bad experience with them. They send weird people and they take all deposit and charge more for gas....
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“PLEASE heed these words, as I wish I had take......”

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Feb 21,2022
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By: 'Emma'
Feb 21,2022
8 people found
this helpful
PLEASE heed these words, as I wish I had taken others advice before booking with City Rooms. My experience with them has been nothing short of a nightmare. From scammy “overuse bills” which are requested to be sent to an unknown bank account, lack of ...
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“Stay away from this Scam Agency Stay away from this Scam Agency Stay away from this Scam Agency Stay away...”

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Feb 07,2022
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By: 'd'
Feb 07,2022
5 people found
this helpful
Stay away from this Scam Agency Stay away from this Scam Agency Stay away from this Scam Agency Stay away from this Scam Agency, they are Frauds, Liars and Thieves using loopholes to rob peoples money via Deposits and rents there directors are fully aware ...
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“Disgusting company avoid at all costs. I've e......”

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Jan 07,2022
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Shelby
By: 'Hannah'
Jan 07,2022
6 people found
this helpful
Disgusting company avoid at all costs. I've experienced A very bad service with this company. In the beginning I wasn't allowed to view the company due to Covid And I find as though the staff are extremely rude. I found out I was expecting and ...
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“Jorge very helpful,...”

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Dec 18,2021
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Jorge
By: 'Benjanit, Piradee'
Dec 18,2021
1 people found
this helpful
Jorge very helpful, finding engineer to fixed our boiler next working day. Engineer came done his job perfectly. Thanks Jorge....
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By: SJ
Jan 03, 2022
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Doesn't get more fake review than this. LOL. Anyone who's had any real dealings with Jorge knows full well he's nothing but a money grubbing psycopath. ...

“Elly has been excellent, she has gone above a......”

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Dec 11,2021
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Elly
By: 'Artuto14'
Dec 11,2021
0 people found
this helpful
Elly has been excellent, she has gone above and beyond to help find us a room. We are so delighted to be moving into a new home soon. Thank you!...
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“AVOID AT ALL COSTS! I had the worst experienc......”

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Dec 07,2021
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Giovanni
By: 'Scott'
Dec 07,2021
6 people found
this helpful
AVOID AT ALL COSTS! I had the worst experience - agents not knowledgable about the properties they are renting out, they provide unclear/the wrong information. The property I viewed was the most filthy flat I've seen in my life - it looked like something ...
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By: The People
May 19, 2022
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There have been a lot of people who had issues with City Rooms... Leave your details here and someone will get back to you... https://forms.gle/Kr14TrD6AtDCp/nG7 ...

“Little bit expensive but overall good place a......”

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Nov 07,2021
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By: 'Chercki'
Nov 07,2021
1 people found
this helpful
Little bit expensive but overall good place and good rooms. I am in for another eight months so I hope all continues well...
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“Stay away from them. They don't work with vie......”

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Oct 20,2021
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Vito
By: 'Lodo'
Oct 20,2021
6 people found
this helpful
Stay away from them. They don't work with viewings because they propose houses which do not exist. I paid a deposit for a house and one week before the move-in date I was told by the agent(Vito) the landlord “changed his mind”. Which is ...
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“WORST AGENCY AND AWFUL STUFF, MANAGER IN PARTICULAR...”

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Oct 02,2021
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By: 'Elisa Chowdhury'
Oct 02,2021
5 people found
this helpful
There is no word in the world to explain how awful this company is: • 2 months with no Internet service • 2+ weeks with no washing machine and almost a month and half without a properly working sink •leeks in the room for weeks and not a proper ...
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By: Giovanni
Feb 11, 2023
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Been in a house where I used to pay 1083£ pound a month for nothing ! Heater and hot water was missing almost all the time I’ve been in there and for them the priority was make money and not adjust the boiler! I report that’s someone come in to the flat breaking a window in the kitchen and asked them to repair it but never done anything and I can say that 1 moths before this happened 2 people got stabbed in the building and 1 die after the stab ! They didn’t care about anything ! ...

“Horrible Letting Experience 2016/2017I rente......”

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Jul 15,2021
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Alessandra
By: 'YZ'
Jul 15,2021
7 people found
this helpful
Horrible Letting Experience 2016/2017 I rented a room that was supposed to be a 3 bedroom house (3 people) we ended up living 6 people in the house the living room area was converted into 2 rooms badly renovated 3 months without broadband at the beginning months later a leaking in ...
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“(02/03/2021) CityRooms are an extremely dishonest and belligerent agency to deal ......”

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Jun 30,2021
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Jorge
By: 'Justin'
Jun 30,2021
11 people found
this helpful
(02/03/2021) CityRooms are an extremely dishonest and belligerent agency to deal with. They barely ever respond to any form of communication and routinely enact actions which would constitute malpractice; such as turning up at the property with no notice whatsoever and just letting themselves in... (or ...
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Bad
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“TENANTS AND LANDLORDS MUST READ!!!Sun & Zho......”

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Jun 08,2021
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By: 'Peng'
Jun 08,2021
22 people found
this helpful
TENANTS AND LANDLORDS MUST READ!!! Sun & Zhou Limited is owned by a couple (Mr Xingjian Zhou and Mrs Grace Peng Sun). This company is a parent company of Mr Zhou's Oliver Walton Limited (trading as City Rooms). Mr Xingjian Zhou（Jason Zhou) had a history ...
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By: Other Upset Tenants
May 17, 2022
View all comments (1)
City Rooms keep getting away with it... If you want to get in contact with us, just fill out this: https://forms.gle//wuBP9FpEv26VHDra7 ...

“Worst treatment and professionalism....”

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May 18,2021
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By: 'Shaniece'
May 18,2021
13 people found
this helpful
This company is extremely unprofessional and they treat you so bad. No one gets back to you when there is a problem. We had a sink and bath blockage for months because they ignored us, we had no heating for weeks and no washing machine. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by CityRooms.com, London E1 4DT



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