Mar 04,2015
By: 'Angry'
Mar 04,2015
7 people found
this helpful
Not normally one to leave bad reviews but prospective landlords and tenants really need to be made aware of this dishonest company. Contacted them via rightmove and viewed a property advertised at £760pm. Agent said on the day to put in an offer straight away if we liked it as the flat was in a popular location. We took the paperwork that same day for the references etc and then called them just after 9am the following morning to make an offer- the £760 they were asking for. They spoke to the landlord and then called us back saying there had been a mistake and the property should have been advertised at £775. A bit miffed, but not put off altogether we agreed to the new price and paid a £400 holding deposit. We filled in all of the necessary paperwork, had verbal confirmation and an email saying that the landlord had accepted our offer (pending reference/credit checks), with the email also saying that marketing of the property would now cease. We spent the next day cancelling our other viewings and celebrating our new flat. At 4:30pm the next day, we get a call from another member of staff at AB saying that someone else had now made another offer of £790, and that we would have to match this if we still wanted the flat. This is in spite of giving AB £400 of our money to 'hold' the flat for us, and in spite of our offer already being agreed to. The property was still being advertised on Rightmove over the weekend, but at £775- it had been updated after they spoke to the landlord about our offer (when they first realised their earlier 'mistake') but clearly still being marketed. We gave it some thought over the weekend but then called them back on the Monday reluctantly declining to match the other offer as we had lost our trust in AB and didn't want to get into a bidding war with the other prospective tenant. We were told that since then, the current tenant had decided to stay and the flat was no longer available anyway. It then should have just been a case of handing back our £400. This was over 2 weeks a go. There should be no dispute about us having the money back-we haven't even stepped foot inside the flat since the first visit, and our checks were never carried out. They keep telling us we'll get it back, but after calling them after the first week of checking our bank account we were told it can't be paid back onto the card (even though there was no problem taking it off the card in the first place!) and that they would have to send a cheque instead. When that didn't arrive they blamed their accounts team. We were then told it would be sent by 1st class post on Thursday. It is now the following Tuesday and there is still no cheque. When we called them again they told us 1st class wouldn't reach us that quickly! I am completely appalled that they a) took our money dishonestly to hold a flat that they had no intention of acrually holding for us and b) that even though there is no reason whatsoever for them not to pay our deposit back, they have still failed to do so and continue to make excuse after excuse! We are now dealing with a much better agency in TW and although the fees are still high I have a lot more faith in them. Landlords please please use other letting agencies for your properties!
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Ashton Burkinshaw

1 Vale Road Tunbridge Wells

01892 597036

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