Just a horrific experience from the start, they promise the world and just lie to your face. Also the flat was filthy on move in, not a nice thing to walk into when they promised it had been cleaned. Caused me unbelievable amounts of stress and it's not over yet. Will NEVER use them again and would warn to do the same.
What agent could do to change your mind?
Have even an ounce of moral consciousness. These are people's lives you're ruining.