Mar 01,2015
Minithumbdown
By: 'Paola Rodriguez'
Mar 01,2015
17 people found
this helpful
I am a tenant on a property managed by stelfort, my experience with stelfort can only be qualified as a living nightmare, we have been left without heating and hot water through the winter several times, anytime we have an issue there is nobody facing the customer if you call or go to the agency in person they ask you to send an e-mail to maintenance team, it is impossible to talk to the manager or the landlord, they never even apologies for the unfortunate circumstances we are forced to live under, due to several other issues we begged be allowed to move out but they told us that we have to find new tenants if we wanted to cut the contract short, otherwise they will keep our deposit... in few words we have to do their job even when they failed to provide basic services several times in one year (hot water, heating) we don't want to trick anyone...be aware these people are incredibly irresponsible, basically they DON'T CARE AT ALL ABOUT THEIR TENANTS ISSUES!
Was this helpful? Yes
By: Letting Team
May 16, 2015
Dear Paola,
Thank you for your comment.
Please be advised that we do not agree with contents of the same.
As you are aware the engineer was sent each time to check your boiler and after few repairs the owners authorised the agent to replace and arrange a new boiler. The agent does not own the building therefore cannot arrange any expensive improvements without owners consent.
We trust all is good and up and running now and you guys do not have any problems.
Thank you again.
Stelfort
Letting Team

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Stelfort

117 Junction Road Archway, London
Greater London
N19 5PX

0207 263 3555

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