Portico
Clapham, London, SW4
4.5/5, 265 reviews
91% recommended
95% sales valuation accuracy
100% sales fee satisfaction

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2019 Estate & Letting Agent Awards


“Friendly staff and not aggressive like some other Estate Agents (......”

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Feb 27,2015
Minithumbup
Luke
By: 'S. Wareham'
Feb 27,2015
0 people found
this helpful
Friendly staff and not aggressive like some other Estate Agents (I will not mention their name(s). I Would definitely use Bushells again, to sell, buy or let a property. Overall a very positive experience from start to finish.
Comment on agent fees
I understand that the fees are standard and competitively speaking, was cheaper than some other agents in South London. However with the introduction of Online Estate Agents, maybe high street Estate Agents can reduce their fees, or offer negotiation on fees.
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Opening Hours
Address

Portico
5 Clapham Common South Side
Clapham,London
Greater London
SW4 7AA
020 7501 0454

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £1,375 £16,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
65 1 60 21 67 0 44 1 5 1
Areas covered
  • SW4
  • SW2
  • SW9
  • SW11
  • SW12
  • SW8
  • SW17
  • SW18
  • SW16
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TPOS DPS
Latest Properties

No Properties

“STAY AWAY - WORST ESTATE AGENTS EVER...”

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Aug 12,2019
Minithumbdown
By: 'John'
Aug 12,2019
0 people found
this helpful
If there was one piece of advice I could give anyone it would be DO NOT HAVE ANYTHING TO DO WITH PORTICO. Since the moment we rented a property with them (& handed over our deposit) they have been the worst estate agents I've ever had ...
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“Experience with Portico over 15 years is not good...”

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Jun 26,2019
Minithumbdown
By: 'Adriano leto'
Jun 26,2019
1 people found
this helpful
Our experience with Portico and previously Edmund Cude and Green Locations has been on going for more than 15 years. We have a protected tenancy and that obviously does not us popular. However we would expect Portico to be professional, competent and act in the interests ...
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“Happy Landlord...”

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May 22,2019
Minithumbup
Andrew
By: 'Jacqui O'
May 22,2019
1 people found
this helpful
Portico provide me with a tenant finding service. Andrew has been my primary contact for a few years now. He is always proactive when working with me when the tenancy is up for renewal or when I am looking for a new tenant. Recently a ...
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Comment on agent fees
Good
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“Genuinely Terrible...”

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May 14,2019
Minithumbdown
By: 'Nick'
May 14,2019
0 people found
this helpful
It takes a lot for me to do something like this, but I've been so shocked by the shockingly bad customer service provided to us by the Clapham Portico branch that i'm happy to post this review in the hope that someone reads it and ...
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Comment on agent fees
Noone should be conned into paying fees to an agency who provide NO customer service.
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“AVOID at all costs...”

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Feb 03,2019
Minithumbdown
By: 'UnhappyTenant'
Feb 03,2019
1 people found
this helpful
If I could rate Portico 0 stars, I would. My experience was fine with them when I rented the property, but went downhill from there and I have just finished a 4 month process to get back the deposit they tried to keep from me as it ...
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“Friendly, proactive, responsible...”

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Jan 29,2019
Minithumbup
Flora
By: 'A.N.'
Jan 29,2019
0 people found
this helpful
Flora was a breath of fresh air. Sunny, friendly, empathetic... as well as 100% capable, proactive, on it. She answered our questions quickly and patiently, passed requests to our landlord and back smoothly, and got all our documents sorted with no hassle. She took on real ...
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“Great service¬...”

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Jan 28,2019
Minithumbup
Flora
By: 'Jen'
Jan 28,2019
1 people found
this helpful
Flora was brilliant from start to finish in our process, and seemed to really care about us securing the flat we wanted! She was responsive and helpful, and I would have no hesitation in recommending Flora....
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Comment on agent fees
good
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“Sales Clarence Avenue...”

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Jan 27,2019
Minithumbup
Harry
Luke
By: 'Berlin'
Jan 27,2019
0 people found
this helpful
Thank you for your service during the sale of our flat. We certainly had our ups and downs given the Brexit looming ahead. We appreciated the timely feedback and special thanks to Harry for his responsiveness even during his day off!...
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“Exceeds expectiations...”

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Jan 25,2019
Minithumbup
Luke
By: 'Kimberleycb'
Jan 25,2019
0 people found
this helpful
I would just like to take a moment to let you know how fantastic Luke has been through the selling process. If I am to be frank my husband has a strong dislike for estate agents due to past experiences and so through out the ...
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Comment on agent fees
I think Agents fees were competitive and they actually worked for their money so in my view was cost effective.
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“Tough Sale...”

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Jan 25,2019
Minithumbup
Luke
By: 'Pascal'
Jan 25,2019
0 people found
this helpful
Luke was very helpful in pushing the sale through of my late fathers flat. Liaising well with all parties involved....
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Comment on agent fees
Good
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“Great service, always helpful and chasing things on my behalf....”

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Jan 25,2019
Minithumbup
Harry
Luke
By: 'Gemma France'
Jan 25,2019
0 people found
this helpful
I live in Australia and both Luke and Harry have been exceptional in helping me get the sale of the property through and chasing the solicitors who were useless. I've just had a baby so their help was amazing and took a lot of the ...
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Comment on agent fees
Fine. Standard
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“Went above and beyond to complete our sale....”

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Jan 25,2019
Minithumbup
Luke
By: 'Sophie'
Jan 25,2019
0 people found
this helpful
Luke was really helpful throughout the whole process of our purchase. The purchase was a little difficult at points and Luke went over and above his call of duty to make sure that we had all the relevant documents to our solicitor to ensure completing ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Painless process...”

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Jan 24,2019
Minithumbup
Flora
By: 'Simao Cardoso'
Jan 24,2019
0 people found
this helpful
Flora made it easy for us to move in. Very friendly and very helpful. Moving to a new property and all the paperwork associated is normally a very stressful process...
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“professional & helpful...”

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Jan 24,2019
Minithumbup
Ivett
By: 'Yuanyuan'
Jan 24,2019
0 people found
this helpful
Ivett is very professional and is such a nice lady. She kindly offered help when my first offer was not accepted. Then the whole letting process was quick, smooth, and enjoyable. The flat I got is even better than the first one! I would recommend ...
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Comment on agent fees
Fair
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“Terrible experience from start to finish...”

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Dec 11,2018
Minithumbdown
By: 'Narbonne'
Dec 11,2018
2 people found
this helpful
Portico have been the worse lettings management company I've ever experienced in 10 years of renting in London. Here are a few reasons why: No inventory when checking in, despite requesting. On check out, they produce the previous tenants inventory from 3 years ago and tried to ...
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Comment on agent fees
More transparent on where the fee's are being spent as it clearly isn't on competent staff.
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“Appalling service...”

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Nov 30,2018
Minithumbdown
By: 'Rosie'
Nov 30,2018
1 people found
this helpful
Horrendous experience. There service is slow, they do not respond to emails. Two months after moving out I am still waiting for my deposit to be returned. They don't seem to care in the slightest about the people who rent through them....
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Comment on agent fees
Considering they do nothing, extremely high
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“Portico Flat Sale Review...”

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Nov 02,2018
Minithumbup
Luke
By: 'Dave'
Nov 02,2018
1 people found
this helpful
I have been very pleased with Portico during the process of selling my flat. I initially decided to use them because of Luke. When I met Luke he was friendly and knowledgeable without being pushy which can't be said for all the estate agents I ...
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Comment on agent fees
I feel the sellers fees were fair.
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“Helpful and efficient...”

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Oct 22,2018
Minithumbup
Ivett
By: 'H Watson'
Oct 22,2018
0 people found
this helpful
Ivett was excellent through the whole renting process - always answered my emails promptly, supported my offer and progressed things quickly. She is very professional and great to work with....
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“Avoid at all costs...”

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Oct 05,2018
Minithumbdown
By: 'X'
Oct 05,2018
2 people found
this helpful
Portico Lettings has provided the absolute worst customer experience that I have experienced from any business that I have encountered. It is clear that this agencies only function is to make money for itself and potentially that of it's Landlord. The only time you can ...
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Comment on agent fees
Terrible. Charged 600 pounds in fees and received no quality of service whatsoever.
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“Hard working team...”

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Sep 25,2018
Minithumbup
Luke
Harry
By: 'Caroline'
Sep 25,2018
0 people found
this helpful
Luke and team worked very hard on the sale of my flat. They were a pleasure to work with and were always responsive to my emails and calls. Luke made sure that the sale progressed by keeping in touch with my buyer and our solicitors ...
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Comment on agent fees
Very competitive.
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“Overall a satisfactory experience...”

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Sep 17,2018
Minithumbup
By: 'Francis'
Sep 17,2018
0 people found
this helpful
Excellent start in that Flora was very welcoming when we first walked into the branch. She was also invaluable in the initial search. However, the service did slow somewhat as the formalities set in such as referencing etc. Whilst it wasn't terrible I feel Portico ...
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Comment on agent fees
good
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“Shockingly bad service...”

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Sep 10,2018
Minithumbdown
Andrew
By: 'ldnbham'
Sep 10,2018
1 people found
this helpful
DO NOT rent with Portico. Absolutely awful service from the minute we moved from the sales team to the account team. On average we have had to wait 3 weeks for a response to any email, calls were ignored and staff are rude....
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Comment on agent fees
Not sure what the fees are for. No work appears to be done.
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“Very poor rental property management...”

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Sep 09,2018
Minithumbdown
By: 'Brixton renter'
Sep 09,2018
1 people found
this helpful
From the slick marketing and high fees I expected a degree of professionalism from Portico, however have been met with months of issues being unresolved and ignored. I do not recommend Portico to anyone looking to rent in London....
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Comment on agent fees
Very expensive, particularly considering the poor service.
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“Completely incompetent...”

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Aug 15,2018
Minithumbdown
Alexia
By: 'Hardip'
Aug 15,2018
4 people found
this helpful
Our entire tenancy with Portico was absolutely shambolic and stressful. It took months and constant emails, phone calls and chasing to get simple things addressed. We lived with a huge mould for 2 years which was never fixed, in the end moved out as it was ...
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Comment on agent fees
Extortionate fees for abysmal service. Communication with our landlord was non-existence due to negligent staff.
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“Luke guided us through to completion in what sometimes became a bit drawn out sale...”

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May 24,2018
Minithumbup
Luke
Luke
By: 'Clapham 4'
May 24,2018
0 people found
this helpful
Luke always kept us informed on what was happening on the sale. Also if we had a question he would follow it up for us overall we were happy with our he service we received....
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Comment on agent fees
Competive
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“Couldn't be happier...”

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May 12,2018
Minithumbup
Luke
By: 'Meg S'
May 12,2018
0 people found
this helpful
Working with Luke was an absolute pleasure. Our sale was very long and complicated and although I know Luke's primary interest/ focus was with the potential buyers, it didn't feel that way. I felt like he always had our backs and our best interest at ...
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Comment on agent fees
Fair / good
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“Pleasantly surprising...”

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May 08,2018
Minithumbup
Luke
Harry
By: 'Simon B'
May 08,2018
0 people found
this helpful
Some estate agents spin you a line and then don't deliver. Luke and Harry were a pleasant surprise, by contrast: pleasant, prompt and efficient....
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Comment on agent fees
Fine
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“Deposit still not returned 8 weeks after check out, calls & emails ignored......”

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Apr 29,2018
Minithumbdown
By: 'lspringett'
Apr 29,2018
4 people found
this helpful
We are amazed and extremely disappointed in how terribly Portico has handled the check out of our property. We are still awaiting our deposit 40 days after our check out, they have ignored our calls and emails for the past month and we have had to ...
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Comment on agent fees
-
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“Awful...”

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Mar 29,2018
Minithumbdown
By: 'Claire'
Mar 29,2018
4 people found
this helpful
I've been with Bushalls/Portico for almost 10 years. In the last 2 it's been awful. I am busy and travel so I need someone to take away any hassles. As a landlord I've delegated authority to Portico and when an issue has been raised I respond/...
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Comment on agent fees
I was a loyal customer of nearly 10 years so have not compared. My issue is with service.
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“Excellent Letting Team...”

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Mar 26,2018
Minithumbup
Andrew
By: 'Customer of Portico'
Mar 26,2018
0 people found
this helpful
Andrew and the team are responsive and attentive. I always feel well looked after and I trust them. I would highly recommend the Portico Clapham team....
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Staff picture Luke
(78)
Staff picture Andrew
(20)
Staff picture Harry
(7)
Staff picture Flora
(5)
Staff picture Ivett
(17)
Staff picture Alexia
(9)
Staff picture Aleksandra
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:00 AM 30/10/2017 by allAgents

Awards won by Portico, London SW4 7AA


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