Edinburgh, EH8
4.8/5, 651 reviews
97% recommended
86% lettings valuation accuracy
89% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“As an exchange student in Edinburgh, I was really happy ......”

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Feb 27,2015
Minithumbup
By: 'Daniel'
Feb 27,2015
0 people found
this helpful
As an exchange student in Edinburgh, I was really happy to get in touch with Rachel. She managed the whole application process very well and helped me with my move-in (even on a Sunday). Moreover, she responds to emails always in 24 hours and she is really attentive and supportive regarding problems. She is a really friendly person and I can highly recommend her to any future tenants.
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Opening Hours
Address

Southside Property Management
20 Nicolson Street
Edinburgh
City of Edinburgh
EH8 9DH
0131 510 0051

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 86% 89% £0 £252,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
206 6 404 10 0 0 0 0 22 3
Areas covered
  • all EH post codes
  • all FK post codes
  • All KY post codes
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS NLA SAL DPS LPS
Latest Properties

No Properties

“I have had an excellent experience renting fr......”

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Aug 23,2019
Minithumbup
Chloe
By: 'Ruby Walsh'
Aug 23,2019
0 people found
this helpful
I have had an excellent experience renting from Southside Property Management. Our point of contact, Chloe Thomson, was consistently professional, responsive, and efficient. If there was ever a problem with the flat, I could rely on Chloe to help. When we accidentally locked ourselves out ...
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“Excellent Experience...”

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Aug 22,2019
Minithumbup
Chloe
By: 'Graham turnbull'
Aug 22,2019
0 people found
this helpful
I have had an excellent experience being a tenant of Southside Property Management. I was lucky enough to be assigned to Chloe Thompson as my point of contact. Chloe was consistently providing flawless service throughout our tenancy. From useful tips for keeping the flat in ...
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“Recently joined SouthSide property management......”

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Aug 14,2019
Minithumbup
Allan
By: 'Carri-anne russell'
Aug 14,2019
0 people found
this helpful
Recently joined SouthSide property management and they have been nothing but helpful and professional. Our assigned Letting agent Mr Allan Wells is always on hand to help us with our many queries. His professionalism and knowledge gives us confidence as landlords and he is quick ...
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“Professional and friendly...”

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Aug 09,2019
Minithumbup
Allan
By: 'Vasilia Kakamouka'
Aug 09,2019
0 people found
this helpful
Very professional and friendly. Allan, my property manager since Dec 16, replies to my requests promptly and in a professional and polite manner....
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“Flat in Edinburgh...”

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Jul 12,2019
Minithumbup
Allan
Amy
By: 'Shikhah'
Jul 12,2019
0 people found
this helpful
The southside property office of the is very excellent, very helpful, they have excellent services, friendly staff, and I will always deal with them. Thank you southside property....
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“Our Agent, Mr Alan Wells, has been helping us......”

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Jul 06,2019
Minithumbup
Allan
By: 'Adam Goodwin'
Jul 06,2019
0 people found
this helpful
Our Agent, Mr Alan Wells, has been helping us for over a year here in Edinburgh. He has always been quick to respond and very detailed in his work. We appreciate it, Cheers. Adam...
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“Very impressed with the work of the team and ......”

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Jul 04,2019
Minithumbup
Allan
By: 'Ian Barcroft'
Jul 04,2019
0 people found
this helpful
Very impressed with the work of the team and my own personal adviser. He certainly understands the necessary relationships that must be built between tenant and landlord. When refurbishing a bathroom the work was well organised....
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“We've been tenants in our flat for over 2 yea......”

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Jul 03,2019
Minithumbup
Allan
By: 'Alyson'
Jul 03,2019
0 people found
this helpful
We've been tenants in our flat for over 2 years now and have had a positive experience with Southside. Any issues have been handled in timely fashion: the oven broke and a curtain rail came off the wall. Our property manager, Allan has always been helpful ...
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“Great Landlords...”

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Jun 27,2019
Minithumbup
Allan
Danny
By: 'Matthew Jack'
Jun 27,2019
0 people found
this helpful
Very helpful in all dealings or problems we had, the best you could ask for out of an estate agents....
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“Awful and terrible. Especially Allan....”

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Jun 21,2019
Minithumbdown
Allan
By: 'Benjamin Williams'
Jun 21,2019
0 people found
this helpful
Took ages to reply to complaints. Did not call me back often. Major issues with energy provider and they were no help. Allan was superficially polite but intimidating and unfriendly. Rent advertised was only available for 1 month and was much more in the following months. ...
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“Overall Letting Agent Experience...”

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Jun 18,2019
Minithumbup
Chloe
By: 'Ben Fox'
Jun 18,2019
0 people found
this helpful
Chloe was an excellent property manager to have during our tenancy. She was always well organised and replied quickly to any queries that we had. I would wholeheartedly recommend Chloe to any other tenants currently with southside....
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Comment on agent fees
Good fees for property.
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“Great Manager...”

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Jun 10,2019
Minithumbup
Chloe
By: 'Kwesi'
Jun 10,2019
0 people found
this helpful
Chloe was a great property manager for us, always pleasant, timely, and helpful with any questions or issues we had....
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“Excellent...”

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Jun 10,2019
Minithumbup
Chloe
By: 'Angus Brown'
Jun 10,2019
0 people found
this helpful
Always very responsive to emails and issues, worked in a polite and professional manner in which made are tenancy very easy and relaxed....
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“SouthSide have been brilliant from the moment I contacted them to the day I moved into my flat, they are always friendly and very efficient!...”

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Jun 06,2019
Minithumbup
Leah Birch
Claire Chambers
By: 'ASH'
Jun 06,2019
0 people found
this helpful
I have been with SouthSide for almost 3 years I have never had any issue with them at all. When looking for accommodation 3 years ago I had several property management company's looking for accommodation for me but SouthSide always stood out, if you want a company ...
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Comment on agent fees
Very good well in-line with properties around me
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“Had an excellent Stay...”

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Jun 06,2019
Minithumbup
Allan
By: 'Aravind S'
Jun 06,2019
0 people found
this helpful
We would like to thank and appreciate the highest level of professionalism shown by the Southside Property Management firm and it's staff. We had a very nice and comfortable stay,thank you....
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“Great accommodation period...”

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Jun 04,2019
Minithumbup
Chloe
By: 'Topo'
Jun 04,2019
0 people found
this helpful
Chloe Thomson MARLA was always ready to help us whenever we needed helped and even though we had instances where our requests were delivered late, she made sure that they were eventually fulfilled....
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Comment on agent fees
The fees were reasonable and affordable
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“Excellent communication...”

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May 30,2019
Minithumbup
Allan
By: 'Diana Bardsley'
May 30,2019
0 people found
this helpful
Allan has been our property manager for two years now, and has consistently provided great service and excellent communication. Being the middle man between a tenant and a landlord can be a difficult job, but Allan ensures the process goes smoothly and is always more ...
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Comment on agent fees
Good
Was this helpful? Yes

“Thanks Allan for patience and persistence...”

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May 30,2019
Minithumbup
Allan
By: 'James Owers'
May 30,2019
0 people found
this helpful
Throughout our two years in our current property (16/6 Gladstone Terrace), Allan has consistently resolved issues quickly and responded swiftly to our queries. Our landlord has been slow to respond upon occasion and Allan has been patient even in occasions when we got frustrated. Recently we ...
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“Professional...”

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May 30,2019
Minithumbup
Allan
By: 'samiam'
May 30,2019
0 people found
this helpful
Southside were quick to reply with any issues we had and arranged fixes and maintenance as soon as they could. Never had any big issues with them. Good letting agency....
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“Great service always helped with any problems...”

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May 30,2019
Minithumbup
Chloe
By: 'Jack Chaney'
May 30,2019
0 people found
this helpful
Always gave a professional service and was easy to contact and would reply to any emails phone calls etc straight away. Would be happy to have SouthSide and Chloe as my letting agent in the future....
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Comment on agent fees
Fair
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“100% convinced she'll solve you problem in a helpful and friendly way...”

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May 28,2019
Minithumbup
By: 'Sophia'
May 28,2019
0 people found
this helpful
I know how hard and onerous it can be to solve issues in this business and from everything I've experienced so far I can only say that I trust Chloe 100% to solve any upcoming issue we might encounter. We aren't afraid of asking for her ...
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Comment on agent fees
N/A
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“Emma Winning...”

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May 28,2019
Minithumbup
Emma
By: 'L B'
May 28,2019
0 people found
this helpful
Emma has been a really helpful and efficient manager for our flat. She has made renting as stress as possible....
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Comment on agent fees
Compeditive
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“Positive experience in Southside property...”

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May 27,2019
Minithumbup
Chloe
By: 'D'
May 27,2019
0 people found
this helpful
Having heard largely negative reviews of letting agencies as students in Edinburgh, we were very pleased with our experience this year. Applying for the property was a reasonably lengthy process, although thorough. Throughout our time in the flat, any queries were addressed with promptly and ...
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Comment on agent fees
Good
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“Very happy with their service...”

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May 25,2019
Minithumbup
Chloe
By: 'Chris'
May 25,2019
0 people found
this helpful
I had heard a lot of horror stories about agents in Edinburgh so always rented privately, direct with the landlord, previously. However we found a great flat with Southside, and moved in February. The application process was a bit lengthy but this also gave us ...
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“Allan Wells...”

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May 25,2019
Minithumbup
Allan
By: 'Allan Wells'
May 25,2019
0 people found
this helpful
I have been staying at my property for 2 years now and been dealing with Allan. If I ever phone or email Allan he immediately responds. He is has been a pleasure to deal with....
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“No hassle!...”

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May 23,2019
Minithumbup
Allan
By: 'E Hare'
May 23,2019
0 people found
this helpful
Renting from Southside has been brilliant! Allan has been fantastic from start to finish. We have had no hassle with them whatsoever. If we have had any issues they have been dealt with quickly and effectively. Everything had gone smoothly and Allan always went above ...
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Staff picture Allan
(104)
Staff picture Natasha
(40)
Staff picture Leah Birch
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Staff picture Chloe
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Staff picture John Davidson
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Staff picture Danny
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Staff picture Emma
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Staff picture Derek
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Staff picture Amy
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Staff picture Michal
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Staff picture Cat
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Staff picture Claire Chambers
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Staff picture Lewis
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Staff picture Clair
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Staff picture Pauline
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Staff picture Vicky
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

SouthSide Complaints Procedure

At Southside Property Management we are committed to providing excellent service across all aspects of the business, which meets our clients’ reasonable expectations, but even so, sometimes issues can arise which give cause for complaint. If they do please let us know as soon as you can so we can make things right again.

Natasha Bonello nb@southsidemanagement.com

Leah Birch lb@southsidemanagement.com

Andrew Anderson aa@southsidemanagement.com

Natalie Singers ns@southsidemanagement.com

Allan Wells aw@southsidemanagement.com

Chloe Thompson ct@southsidemanagement.com

Emma Winning ew@southsidemanagement.com

Angela McIntyre am@southsidemanagement.com

If you wish to complain about any aspect of our service, or that of a contractor instructed by us on your behalf, you can do so by contacting your Property Manager in writing, by email in the first instance, who will investigate and get back to you within 3 working days:

Tenants or Neighbour Complaints
Cat Dalrymple
20 Nicolson Street
Edinburgh
EH8 9DH
cd@southsidemanagement.com

Landlords/ 3rd Party Complaints
Emma Ewen
20 Nicolson Street
Edinburgh
EH8 9DH
ee@southsidemanagement.com


Step 1
If you feel you have done all you can to resolve the issue with your Property Manager then the complaint will be investigated by another member of our team as follows within 10 working days:


Step 2
If the response still does not provide the satisfaction you require, we would respectfully request that you provide us with written confirmation of the reasons you deem that the complaint has not been resolved. The complaint will then be reconsidered by Natasha Bonello within 5 working days.

Step 3
Any unresolved complaints after this stage will be reviewed by John Davidson within 5 working days for a final response and will be our final stance. If this final decision does not resolve your difficulty, you may at that stage apply to one of our governing bodies below, once the internal complaints procedure has been exhausted.

If your complaint is in relation to return of your tenancy deposit, at this stage a dispute should be raised with Letting Protection Scotland: https://www.lettingprotectionscotland.com/tenant-info

Tenants
Housing and Property Chamber
First-tier Tribunal for Scotland
4th Floor, 1 Atlantic Quay
45 Robertson Street
Glasgow G2 8JB

Web: https://www.housingandpropertychamber.scot/
Tel: 0141 302 5900
Fax: 0141 302 5901

Landlords/ 3rd Party Complaints/Tenants
The Property Ombudsman
Milford House
43-45 Milford Street
Wiltshire SP1 2BP

Web: http://www.tpos.co.uk
Tel: 01722 333 306
Fax: 01722 332 296


Please note that each body above have their set timescales that can range from 1 – 3 months to review evidence.



Last updated at 11:13 AM 28/03/2016 by John

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Southside Property Management

Branch - Edinburgh, EH8