Feb 26,2015
Minithumbdown
By: 'Sophie'
Feb 26,2015
3 people found
this helpful
Terrible is a generous rating. Have been a tenant in a dozen plus apartments over the last 10 years. This is comprehensively my worst experience. I never left a review for anything before. I couldn't let others fall into this trap by using them. Moved into a dirty flat with broken boiler, had to take time off work to let the repair man in because the agents didn't have any keys. It took them 4 weeks to find the gas meter in the building and 6 weeks to find the electric meter. Allocated parking spot was supplied as part of the tenancy, but without keys to the car park so I had to wait for others to come and go which made me late for work. I then got parking fines for not having a parking permit in my allocated parking space, which Martin and Co refused to pay for. Disgraceful service and behaviour from the staff. One to avoid at all costs!
Was this helpful? Yes
By: MACLoughborough
Mar 02, 2015
Thank you for taking the time to review our agency.

I know there have been some teething problems at your new apartment, all of which we have remedied for you at the earliest opportunity.

The communal cupboard where the meters are housed were not accessible due the lock being forced locked. This had to be reported to the management company who manage the block. As soon as this was fixed, we were able to read the meters and provide readings.

The property had been professionally cleaned throughout before we checked you in along with a gas safety check and boiler service. Sadly there was an issue with the boiler but this was quickly remedied. You requested that you were present when this happened.

We were not aware of some changes at your apartment block which consisted of reprogrammed gate fobs and the implementation of parking permits in allocated spaces. The previous tenant had not informed us of the change nor supplied the permits or fobs they were provided with by the management company.

As soon as we were made aware, we ordered new fobs and a parking permit. We agreed to reimburse you for the parking ticket and advised not to park there for a couple of days until the new permit arrived. You chose to ignore our advice and consequently accrued more fines which sadly we cannot be held responsible for as you parked there knowing the outcome.

I am sorry we have some initial problems with your property, we have resolved these as quickly as possible. Hopefully there shall be no more, but if there are then of course we shall remedy these for you. We want your stay to be as comfortable as possible, so please let us know if there is anything we can do further.

Yours Sincerely,

Mitul Gadhia
Managing Director
Loughborough & Charnwood

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Martin & Co

7 Leicester Road Loughborough
Leicestershire
LE11 2AE

01509 323 324

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