Fulfords
Plymouth, PL4
3.8/5, 12 reviews
67% recommended
60% sales valuation accuracy
57% sales fee satisfaction

“We travelled 90 minutes to view a property with Fulfords which ......”

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Feb 25,2015
Minithumbdown
By: 'colin day'
Feb 25,2015
3 people found
this helpful
We travelled 90 minutes to view a property with Fulfords which we had booked to view the day before. We waited outside the property for 15 minutes and no one turned up. I then went to the agent to find that we had been double booked, but no one bothered to phone us to let us know despite having left our mobile number with them. we ended up not being able to view the property which we could have otherwise seen with another agent. The response I got in the office was terrible, and the agent herself has never bothered to apologise for not showing up or letting us know she had no intention of meeting us at the property. Have they not heard of mobile phones or customer service?!?!?
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Opening Hours
Address

Fulfords
14 Mannamead Road
Mutley Plain,Plymouth
Devon
PL4 7AA
01752 648120 - 01752 228282

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 57% £100,000 £520,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 5 1 3 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“We travelled 90 minutes to view a property with Fulfords which ......”

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Feb 25,2015
Minithumbdown
By: 'colin day'
Feb 25,2015
3 people found
this helpful
We travelled 90 minutes to view a property with Fulfords which we had booked to view the day before. We waited outside the property for 15 minutes and no one turned up. I then went to the agent to find that we had been double booked, but ...
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“Fulfords staff have been exceptionally supportive and helpful in what ......”

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Feb 03,2015
Minithumbup
By: 'Mrs Gee'
Feb 03,2015
0 people found
this helpful
Fulfords staff have been exceptionally supportive and helpful in what has been a long drawn out sale. The team led by Matthew have constantly kept us updated and informed of any movements on the sale. They also went out of their way and obtained the ...
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Comment on agent fees
Fees no more than previous agent.
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“As part of the settlement of my late Mother's estate ......”

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Dec 01,2014
Minithumbup
By: 'Mr R Crabb'
Dec 01,2014
0 people found
this helpful
As part of the settlement of my late Mother's estate I had to sell her house in Plymouth, in which my brother still lived. I myself live over 250 miles away. I contacted Fulfords by email and phone and they dealt with the whole sale really ...
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Comment on agent fees
Fulfords fees were entirely reasonable, and they had to work pretty hard for them in my case - but nothing seemed too much trouble for them.
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By: Steve Manley
Dec 16, 2014
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Thank you Mr Crabb for your comments. It was a pleasure to assist with the sale of your property, and whilst at time challenging, the aim was achieved with little fuss. A pleasure dealing with you. Regards Steve Manley : Fulfords Mutley Plain, Plymouth ...

“The reason I have rated this agent as poor is ......”

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Oct 02,2014
Minithumbdown
By: 'A Niece trying to support her uncle'
Oct 02,2014
1 people found
this helpful
The reason I have rated this agent as poor is due to the lack of communication and support throughout the selling process. I was selling my uncles house through a lasting power of attorney. There was no chain as the buyers were first time buyers ...
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What agent could do to change your mind?
Improve customer care improve communication
Attached Filesnbsp;
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By: Steve Manley
Jan 01, 2015
View all comments (1)
Firstly, thank you for your comments. We regards any comments made vitally important to our business. We will address the comments made and apologise for the lack of communication through and from the the office and solicitors. We appreciate your time and business and will endeavour to improve the areas addressed by yourself. Thank you. Steve Manley ...

“Delighted with quick sale of property. House marketed on the 7......”

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Jul 07,2014
Minithumbup
By: 'Mrs J Flynn'
Jul 07,2014
0 people found
this helpful
Delighted with quick sale of property. House marketed on the 7th April and completion 2nd July. We used in house conveyancing service ( Countrywide). Excellent and hassle free service would definitely highly recommend....
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Comment on agent fees
Competitive rates
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“The entire team at the Mutley branch of Fulfords couldn't ......”

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Jul 01,2014
Minithumbup
By: 'Chris'
Jul 01,2014
0 people found
this helpful
The entire team at the Mutley branch of Fulfords couldn't do enough to help us sell our house. They managed to get a great number if viewing through the door and found the right buyer. They would always do their best to answer any concerns ...
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“Quick pleasant service. House sold efficiently and with minimal fuss. ......”

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Jun 04,2014
Minithumbup
By: 'Kevin'
Jun 04,2014
3 people found
this helpful
Quick pleasant service. House sold efficiently and with minimal fuss. Staff of Fulfords went out of their way to be helpful. The property was on the market quickly both internet and local advertised and the board was up on the house that day. They were ...
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“Fulfords Miley Plain office were very efficient when we bought ......”

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Jun 03,2013
Minithumbup
By: 'c Ross'
Jun 03,2013
0 people found
this helpful
Fulfords Miley Plain office were very efficient when we bought our house. we were happy with the service they gave us....
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“Fulfords were very helpful with the purchase of my new ......”

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May 13,2013
Minithumbup
By: 'S Winning'
May 13,2013
2 people found
this helpful
Fulfords were very helpful with the purchase of my new house, especially Joe and Matthew. The mortgage service from Kerry was top class. Thank you...
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“I would like to thank the whole team for all ......”

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Dec 30,2012
Minithumbup
By: 'David Newnes'
Dec 30,2012
1 people found
this helpful
I would like to thank the whole team for all the effort chasing down the solicitors to get the sale through. They worked really hard and kept me informed.Well done Matt and the team....
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“Do not ever use this agency. The manager and his ......”

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Apr 11,2012
Minithumbdown
By: 'Rikrock'
Apr 11,2012
16 people found
this helpful
Do not ever use this agency. The manager and his staff are incompetent,unprofessional,discourteous and an absolute disgrace.Throughout the few weeks that Fulfords of 14 Mannamead Road were marketing my property they didn`t keep appointments, they constantly lied that correspondence was being e ...
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What agent could do to change your mind?
All the agent needed to have done in this case is admit the errors at an early stage enabling things to be put right without delay,be truthful and commmunitive and be available and contactable by returning calls etc. These factors should be the base of any professional business which is sadly lacking here and the branch obviously needs taking over by someone with basic decency ,drive and focus on customer care and provide value for the thousands of pounds that a sale provides.
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“Appalling service from the Drake Circus branch in Plymouth...”

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Jul 28,2007
Minithumbdown
By: '1izzy'
Jul 28,2007
7 people found
this helpful
Appalling service from the Drake Circus branch in Plymouth...
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Awards won by Fulfords, Plymouth PL4 7AA


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