98% sales valuation accuracy
97% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction
Feb 25,2015
Feb 25,2015
2
people found
this helpful
this helpful
This branch would not know customer service if it smacked them in the face.
They are slow to act on repairs, renewals and marketing.
They will tell your tenant if your thinking of selling your rented house and then lie and say it wasn't them, then not even call you back when asked to do so.
The communication is none exist and don't expect any help from head office either, ad they won't see your side as a paying customer.
They charge your tenant for breathing if they could.
The fees are high in reflection of service, they are no better Than any other agent but will tell you they are wonderful.
They are slow to act on repairs, renewals and marketing.
They will tell your tenant if your thinking of selling your rented house and then lie and say it wasn't them, then not even call you back when asked to do so.
The communication is none exist and don't expect any help from head office either, ad they won't see your side as a paying customer.
They charge your tenant for breathing if they could.
The fees are high in reflection of service, they are no better Than any other agent but will tell you they are wonderful.
What agent could do to change your mind?
Actually apologised when they are wrong and ring customer back. Your lucky if they even pick phone up in first place.Attached Filesnbsp;
Comment on agent fees
They would charge you to breathe if they could
Was this helpful?
Yes
Yes
Mar 02, 2015
We are sorry to hear that you feel this way and will be investigating the matter further. Customer Service is extremely important to us and therefore we will look to address anything that went wrong with this and any other matter. Our reference fees and charges are below the national average and are set out to ensure the tenants will pass our landlords requirements and for us to administer their moving in/out of the premises correctly. Should you wish to discuss this matter further, please feel free to e mail me directly [email protected].
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
7th Nov 2022
reviewed by 'Susan'
23rd Jul 2022
reviewed by 'Terry'
3rd Oct 2020
reviewed by 'Steve'
1st Jun 2020
reviewed by 'Barrie'
27th May 2020
reviewed by 'LG'
13th May 2020
reviewed by 'Rachel'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £597,500 |
| Lettings | 87% | 90% | £300 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 124 | 4 | 118 | 3 | 137 | 0 | 167 | 1 | 17 | 2 |
Areas covered
- PL1
- Plymouth
- PL2
- PL3
- PL4
- PL5
- PL6
- PL20
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 07,2022
Nov 07,2022
2
people found
this helpful
this helpful
Called to try and speak to someone about selling my second property in Sutton Harbour and got through to a girl named Chloe who was extremely rude and abrupt. I was made to feel as if I was bothering her and causing her an inconvenience. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 23,2022
Jul 23,2022
0
people found
this helpful
this helpful
Just wanted to thank Beki for helping us rent out our first investment property, great communication and dedication to succeed.
Thank you 🙏...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2020
Oct 03,2020
1
people found
this helpful
this helpful
Sacha at the Mannamead branch was exceptional. When I was buying a property in central Plymouth she went above and beyond in terms of customer service. Highly professional and keen to help. Couldn’t be happier. Thanks again Sacha!
Best,
Steve and Wan...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 01,2020
Jun 01,2020
0
people found
this helpful
this helpful
A very professional service from the Start. One phone call to Matt at Mannamead Branch who visited us quickly despite covic19 with full PPE and gave a fantastic service. Followed up next day with a fantastic number of quality photos which helped enormously with the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 27,2020
May 27,2020
0
people found
this helpful
this helpful
Not only was Matt Edwards super quick with putting my property on the market and explaining all the details to me, but he has been easily accessible throughout the whole of my extremely difficult sale and was extremely supportive in helping me get the place ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2020
May 13,2020
1
people found
this helpful
this helpful
I have used Bradleys to help rent my properties several times over the last few years. They are always so easy to deal with and extremely efficient and helpful. This spring we were part way through the process of ending one tenancy and starting another ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 01,2020
Apr 01,2020
0
people found
this helpful
this helpful
Great communication from the beginning. Many thanks to matt, Corey and Karen from the sales team. Will definitely use again in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 28,2020
Feb 28,2020
0
people found
this helpful
this helpful
Corey has been proper helpful, stayed later for viewings, booked us in last minute and always been on other end of Phone and made the experience so far nice and easy...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2020
Feb 26,2020
0
people found
this helpful
this helpful
Very useful and helpful service whilst buying my first property, guiding me every step of the way and answering any questions I had....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2020
Feb 25,2020
0
people found
this helpful
this helpful
The team were excellent sold two properties and achieved very good price .Nothing ever to much bother for them good company...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2020
Feb 25,2020
0
people found
this helpful
this helpful
The guys at Bradley's have been fantastic, during our search for an agent we met Lindsay and she was so helpful and filled us with confidence that Bradley's were the right choice. Lindsay and the guys kept in touch and gave us plenty of warning ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12,2019
Nov 12,2019
0
people found
this helpful
this helpful
Great communication. Friendly and speedy service from beginning to end. I would definitely recommend them and will use them again in future. Lindsay is a star....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2019
Oct 11,2019
1
people found
this helpful
this helpful
Please, Do Not rent from this Agent!
We moved into our rented property at the beginning of August, on viewing the property twice, we gave the viewing agent a list of things we wanted put right, prior to us signing the contract, these things being, ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 14, 2019
View all comments
(1)
Dear Emma Louise Fogarty, I would like to say thank you for taking the time to write a detailed account of your experience. We pride ourselves on providing the very highest of customer service and it sounds like we may have fallen way short of our very high standards on this occasion. Without having looked into it yet, I wouldn't like to comment any further but we will certainly be doing so. As you have referred to, we can only carry out repairs that the Landlord has authorised but we are also t ...
Aug 31,2019
Aug 31,2019
0
people found
this helpful
this helpful
Corey met with me and accompanied me on a viewing, first impressions are massive and he come across as bubbly and professional. Unfortunately the house of which was not of interest to my partner and me. But never the less Corey's time was appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2019
Aug 21,2019
0
people found
this helpful
this helpful
Sold the house after other agents failed.
My house had been up for sale for 8 months with other agents in Plymouth. We were experience difficulties selling and were on the verge of giving up. I spoke to Matt at Bradley's and we agreed a marketing ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02,2019
Aug 02,2019
0
people found
this helpful
this helpful
Very happy with the whole sales process. We were kept fully informed throughout and the sales chasing department were right on the ball. We couldn’t have asked for a more pro-active bunch, from valuation right through to completion. Thanks to the whole team....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2019
Jul 12,2019
0
people found
this helpful
this helpful
A stress free service from start to finish.
Friendly and knowledgeable staff who kept us bang up to date on everything.
We would not hesitate to recommend Bradleys to anyone thinking of selling their property....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2019
Jun 06,2019
0
people found
this helpful
this helpful
It was great to get regular updates of the purchase and know that someone else was just as committed to getting the transation complete. Thank you great service....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05,2019
Jun 05,2019
0
people found
this helpful
this helpful
Karen from Bradley's central sales chase team provided great service for my house sale and purchase. I have always been kept up to date, and anything that was required from me, or my buyer, was chased up quick and effectively. This is a great service ...
read full review
read full review
Was this helpful?
Yes
Yes
May 31,2019
May 31,2019
0
people found
this helpful
this helpful
Karen kept in contact throughout the process. She was very thorough and did a lot of leg work to bring the process to a successful end.
Always very friendly and professional....
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
May 29,2019
May 29,2019
0
people found
this helpful
this helpful
Corey has gone out of his way to provide me with all the information I've required whilst purchasing a property with Bradley's. From the first viewing to the day before we moved in Corey's expertise and professionalism have been excellent at every stage of the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 20,2019
May 20,2019
0
people found
this helpful
this helpful
David was really on it. He knew his stuff and was able to sell our property very swiftly. I was impressed....
read full review
read full review
Comment on agent fees
Good price
Was this helpful?
Yes
Yes
May 16,2019
May 16,2019
0
people found
this helpful
this helpful
Thanks to Matt and Karen who sold my home and then dealt with the onward care until completion of a very difficult sale and purchase. Professional and courteous throughout....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2019
Apr 30,2019
0
people found
this helpful
this helpful
David went above and beyond to secure the purchase for us and we couldn't be more pleased. We would definitely recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2019
Apr 29,2019
0
people found
this helpful
this helpful
Excellent team , helped us through the sale of our home. All staff had excellent knowledge of the local market and kept us informed throughout....
read full review
read full review
Comment on agent fees
Very good overall package.
Was this helpful?
Yes
Yes
Apr 23,2019
Apr 23,2019
0
people found
this helpful
this helpful
We decided to sell via Bradleys, as we were looking to buy a property that they were marketing. We hoped this would make the whole process simpler, which it definitely did. We went for the all inclusive package which was good value and again helped ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18,2019
Apr 18,2019
0
people found
this helpful
this helpful
Dave has been in contact with us all the way from the moment in which we booked the appointment to the moment our offer was accepted. He rang back at the time he said he was gonna do it....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18,2019
Apr 18,2019
0
people found
this helpful
this helpful
I have accepted an offer this morning on my house. David has been fantastic since my house has been on the market with Bradley's. He has kept me up to date with everything and got me the best possible price for my house. He has ...
read full review
read full review
Comment on agent fees
Agents fees are about average
Was this helpful?
Yes
Yes
Mar 25,2019
Mar 25,2019
0
people found
this helpful
this helpful
Very happy with the service from David, who has gone the extra mile for us to view the property, and always be available to answer our questions. He has been upfront and clear with us, and has evidently communicated very well with both parties to ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02,2019
Mar 02,2019
0
people found
this helpful
this helpful
From the very first telephone call to book a viewing David has been polite, efficient and extremely helpful. He didn't hesitate to alter our appointment time to later in the day to fit in with working schedules. The viewing was friendly and very informative, and ...
read full review
read full review
Was this helpful?
Yes
Yes
Karen
(221)
Matt
(70)
Kelly
(68)
Chris
(22)
Mike
(8)
Beki
(1)
Gintare
Chloe
Isaac
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 10:20 AM 26/09/2016 by Bradleys Estate Agents - Manna
If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
