Feb 25,2015
Minithumbdown
By: 'Dan'
Feb 25,2015
0 people found
this helpful
Before we recently moved, we asked Gregory Brown/Octagon lettings on numerous occasions for a copy of the inventory from when we moved into the property as we didnt have a copy and wanted to check it against the check out report.

Ofter numerous requests they refused to provide us with a copy and i was shouted at over the phone by Karen Gunn you were given a copy when you moved in, you should be more carefull with your documents then she hung up.

I asked William Whitelock (The company owner) for a copy on numerous ocassions and he didnt even have the curtosey to reply to my messages.

All in all, the check out report was completed and ‚£273.00 was deducted from our deposit for check out fee and compensation/repairs.

Some of these repairs were from where we had put a mirror on the wall etc, but most of the items on the check out report were there when we moved in, but we couldnt prove it because they refused to give us a copy of the original inventory.

The property was in a better state of repair when we left than it was when we moved in.

We had it professionally cleaned, oven professionally cleaned, hedges trimmed, repainted the exterior and repainted doors.

I think they need to address they way they speak to their customers and the roguish way they operate, ie in this case backing us into a corner with no option but to accept their offer.

We were literally held to ransom.

Good Luck
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Gregory Brown

127a High Street Staines upon Thames, Staines
Surrey
TW18 4PD

01784 451458

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