Absolutely agree with all the comments on here... but don't know how to do anything/who to speak to about what rights we have. We really don't want to manage the property ourselves, just have a basic level of ok service for a fair price. I am trying to stick the forum rules, but they are utterly appalling.
We've tried to be patient and open with them, but it doesn't seem to work.
Maybe as a group we could get somewhere?