OM Property Management
Luton, LU2
1.1/5, 286 reviews
3% recommended
35% sales valuation accuracy
32% sales fee satisfaction
22% lettings valuation accuracy
43% lettings fee satisfaction

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“The barrages of service charge 'Demands' from Solitaire correspond to ......”

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Sep 14,2008
Minithumbdown
By: 'prawno'
Sep 14,2008
0 people found
this helpful
The barrages of service charge 'Demands' from Solitaire correspond to almost no actual services provided. Hallways are left filthy, fittings stay in states of disrepair, ridiculously expensive additional costs remain vague & always unexplained. Correspondence is always ignored. Solitaire will charge you for nothing, and charge you a huge amount for it. Avoid at all costs.
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Latest Reviews

View all Reviews 286
23rd Aug 2017
reviewed by 'Pat'
“I can't speak for any services other than the advice I sought (I see that OM has had dreadful reviews ......”
14th Apr 2017
reviewed by 'customer111'
“Do not recommend this agent, far to expensive than others, can not see any good service, price is a lot ......”
24th Mar 2017
reviewed by 'Mad as Hell'
“Absolute rip off in my opinion!! I would recommend that everyone stay clear of First Port given my shocking experience (......”
26th Feb 2017
reviewed by 'Jke'
“Very poor service and one of the big bully agents that charge extortionate admin fees, especially concerning consent for leaseholders ......”
21st Feb 2017
reviewed by 'Creatureofhabit'
“Charge £120 when you buy one of their leased properties to change your name the £120 every time you have a new ......”
26th Nov 2016
reviewed by 'Nat'
“Absolutely dreadful company. Stay clear. They charge for work not carried out, take over 5 weeks to response to email ( that's ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

OM Property Management
Marlborough House Wigmore Place
Luton
Hertfordshire
LU2 9EX
08453 370272

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 35% 32% £92,500 £245,000
Lettings 22% 43% £400 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 91 2 86 0 0 0 11 3 90
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I can't speak for any services other than the advice ......”

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Aug 23,2017
Minithumbup
By: 'Pat'
Aug 23,2017
0 people found
this helpful
I can't speak for any services other than the advice I sought (I see that OM has had dreadful reviews from just about every client). But when I called this afternoon with an insurance enquiry I found that Kwelly was very, very helpful. She answered ...
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Comment on agent fees
High
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“Do not recommend this agent, far to expensive than others, ......”

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Apr 14,2017
Minithumbdown
By: 'customer111'
Apr 14,2017
4 people found
this helpful
Do not recommend this agent, far to expensive than others, can not see any good service, price is a lot of higher than others....
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Comment on agent fees
bad
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“Absolute rip off in my opinion!! I would recommend that ......”

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Mar 24,2017
Minithumbdown
By: 'Mad as Hell'
Mar 24,2017
8 people found
this helpful
Absolute rip off in my opinion!! I would recommend that everyone stay clear of First Port given my shocking experience (note was formerly OM, formerly Peveral etc etc - forever changing name to disguise who they really are) Just received invoice for just under £700 for ...
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Comment on agent fees
bad
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By: Paul
Mar 04, 2018
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Am in court in lancaster not paying for services change as a tree damage my house and car took 6 years to cut it back in sed I wood pay the bill now theye have done it but that's no good to them for a £276 pound deBT costs £6500 for solicitors bond dickinson don't no wot will happen in court am backed in a corner hope it will go my way ...

“Very poor service and one of the big bully agents ......”

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Feb 26,2017
Minithumbdown
By: 'Jke'
Feb 26,2017
3 people found
this helpful
Very poor service and one of the big bully agents that charge extortionate admin fees, especially concerning consent for leaseholders to let...
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Comment on agent fees
Bad
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“Charge £120 when you buy one of their leased properties to ......”

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Feb 21,2017
Minithumbdown
By: 'Creatureofhabit'
Feb 21,2017
4 people found
this helpful
Charge £120 when you buy one of their leased properties to change your name the £120 every time you have a new tenant. They claim that is a reasonable charge despite refusing to breakdown their costs for this clerical admin change. They say it is based on ...
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Comment on agent fees
Extremely poor. Rip off doesn't cover it
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“Absolutely dreadful company. Stay clear. They charge for work not ......”

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Nov 26,2016
Minithumbdown
By: 'Nat'
Nov 26,2016
4 people found
this helpful
Absolutely dreadful company. Stay clear. They charge for work not carried out, take over 5 weeks to response to email ( that's will 3 'chase up' emails in between) they charge ridiculous management fees, but they do nothing. The law seriously needs to do something about these cowboys. ...
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Comment on agent fees
Terrible
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“Dreadful company, just want your cash and do nothing in ......”

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Oct 21,2016
Minithumbdown
By: 'IB'
Oct 21,2016
6 people found
this helpful
Dreadful company, just want your cash and do nothing in return for it. We moved house because the property was tied into a contact with them. Absolutely awful, please check your contract if this company are associated with it .. STAY CLEAR, best advice I can ...
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Comment on agent fees
BAD
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“No one in the block has a good word to ......”

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Apr 13,2016
Minithumbdown
By: 'Acworth close edmonton'
Apr 13,2016
10 people found
this helpful
No one in the block has a good word to say about first port. They are shockingly bad in every way. They never respond to any issue and just do nothing. My solicitor even warned me about how notoriously bad they are when I bought ...
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“All they do with your money is run a hoover ......”

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Feb 03,2016
Minithumbdown
By: 'om pocket liner'
Feb 03,2016
11 people found
this helpful
All they do with your money is run a hoover round the stairs which they dont even do that well. Took them 12mths to change a bulb outside then it broke again a week later. Been waiting for 7mths now to fix the electric gates ...
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Comment on agent fees
Poor
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“Utter Disgrace !!!!! I have just been told that although they ......”

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Jan 15,2016
Minithumbdown
By: 'Rachel'
Jan 15,2016
7 people found
this helpful
Utter Disgrace !!!!! I have just been told that although they have taken money out of my account for work they knew was not being done (because they had no contractor employed to do it) I am not entitled to my money back or any form ...
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What agent could do to change your mind?
Utterly shocking my 5 year old could do a better job. ‚£3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !
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Comment on agent fees
Utterly shocking my 5 year old could do a better job. ‚£3916.03 for 'cleaning' a bit of air freshener once every 2-3 weeks (when they can be arsed to even do that) my god that is a lot of air freshener shame they don't use that money to get a hoover or duster and actually do the job we pay for !
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By: MVH
Feb 21, 2016
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Hi I had a similar incident where they took money out of my account unannounced on 3 occasions - I cancelled the direct debit and insisted that they send me their bank details for ME to set up the standing order - whilst this took several months to obtain!!! when they changed their bank details unbeknown to me, that still took several months to identify why money coming out of my account was being returned - I am in court with them this Friday, 26 February 2016 and the only comfort I am getting ...

“FirstPort (formerly OM Property Management) are forcing us to replace ......”

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Nov 18,2015
Minithumbdown
By: 'Dom Baker'
Nov 18,2015
15 people found
this helpful
FirstPort (formerly OM Property Management) are forcing us to replace a communal carpet that is in excellent condition. The cost of doing this is £2,735.16, which includes a 10% commission that they are paying to themselves! Myself and other residents have continually complained about this being a ...
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“How is this company getting away with this?? nobody seems ......”

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Oct 24,2015
Minithumbdown
By: 'Maxine'
Oct 24,2015
6 people found
this helpful
How is this company getting away with this?? nobody seems to care, have spoken to ARMA who OM (now FirstPort) uses their official logo. Bought a property in this development 8 yeas ago, there has not been so much as a lick of paint in 20 years, ...
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“This company operates almost as a protection racket. It demands ......”

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May 06,2015
Minithumbdown
By: 'Furious customer'
May 06,2015
11 people found
this helpful
This company operates almost as a protection racket. It demands an extortionate fee but does not provide a service. The bin area has not been cleared in the 17 months that we have lived here. The grass has been cut 6 times in 17 months. There was a 6...
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Comment on agent fees
Absolutely disgraceful.
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By: Sallyanne Waterman
Nov 25, 2016
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Hi, Just wondering how you got on with this challenge with OM property management (now First Port)?..We to are freehold and they have taken us to court over work they say they have carried out for the last 6 years although we have written confirmation from (Kier Homes) our developer, who have confirmed that they only passed over work to First Port late last year!. They now want £2,900 with legal fees, interest, etc...and like I say we are a freehold townhouse. We asked for a breakdown on their ...

“Useless company. I've spent countless hours of my life chasing ......”

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Apr 21,2015
Minithumbdown
By: 'Lew'
Apr 21,2015
10 people found
this helpful
Useless company. I've spent countless hours of my life chasing up these people trying to get things done at our nice block of flats. They are slow to deal with matters, incompetent and insincere. Individuals need to take more responsibility with issues and not pass ...
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“The farce continues, after systematically wrecking and devaluing every single ......”

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Apr 13,2015
Minithumbdown
By: 'ML'
Apr 13,2015
11 people found
this helpful
The farce continues, after systematically wrecking and devaluing every single property in the development, resulting in most people holding back payment, they threaten court action. They lie and say that there will be court costs added to the balance (less than ‚£10,000 cases always go through ...
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What agent could do to change your mind?
Go and join a hippy commune and disappear from civilised society???
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“Hi, i purchased my Freehold property at fernwood in newark ......”

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Apr 12,2015
Minithumbdown
By: 'peter Murray'
Apr 12,2015
7 people found
this helpful
Hi, i purchased my Freehold property at fernwood in newark just over a year ago. there are freehold and leasehold properties in the Village and all the open space land between these properties is owned by the developers David Wilson Homes. DWH started this development ...
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What agent could do to change your mind?
This agent can take a run and jump over the highest cliff in the country.
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Comment on agent fees
The agents fees are at least 4 times the running costs of the estate.
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“I can't begin to describe how much I hate OM ......”

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Apr 01,2015
Minithumbdown
By: 'bexster32'
Apr 01,2015
9 people found
this helpful
I can't begin to describe how much I hate OM property management.... As a firm they should be utterly embarrassed by the appalling way in which they treat their customers. I've raised formal complaints, phoned every day for a week, shouted, cried, emailed, written letters ...
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By: Cassiej
Apr 09, 2015
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I have had OM service my property for 7 years and they have made my life hell. I am still waiting for a credit from Nov 2011, they advised me in January 2014 that they were in error and would, took me over 2 years to get that far, and many e-mails later and another agreement that they would pay it I am still waiting. Out Estate Manager is the most obnoxious, rude, arrogant man I have met who refuses to return calls. I cannot sell my property as the fee's are £150.00 per month, this is on flats ...

“Be warned they are changing there name to Firstport Property ......”

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Mar 31,2015
Minithumbdown
By: 'Mr Unhappy'
Mar 31,2015
7 people found
this helpful
Be warned they are changing there name to Firstport Property services , just received a letter informing me . I agree with all of the comments and more , worst company I have ever known....
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“This company just wants to rip money of people and ......”

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Feb 22,2015
Minithumbdown
By: 'James'
Feb 22,2015
5 people found
this helpful
This company just wants to rip money of people and sell their invisible service by force and threat and they don't accept any responsibility and I never see them around to do any service in our area but they send bills...
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What agent could do to change your mind?
The agent need to take responsibility and respect the customer and declare their service for them if they do any
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“Do not get involved with any property managed by this ......”

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Nov 27,2014
Minithumbdown
By: 'Rob Collins'
Nov 27,2014
8 people found
this helpful
Do not get involved with any property managed by this company - the fees are extortionate and there are always shortfalls for which you will be charged extra. Complaints regarding maintenance or other tenants never get resolved and i have no proof of them ever ...
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What agent could do to change your mind?
Charging reasonable amounts, fixing issues and dealing with complaints - they do virtually nothing and what they do is done badly
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Comment on agent fees
The fees that they charge have been proven to be extortionate. we know that we can acheive the same insurance cover for the block for ‚£20k per year less than OM are paying/charging us and the management fees are off the scale
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“It has taken this agent 5 days to try repair a ......”

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Nov 24,2014
Minithumbdown
By: 'J sword'
Nov 24,2014
5 people found
this helpful
It has taken this agent 5 days to try repair a communal fault with the TV system the entire block of flats( 12 ) have no signal at all , rang them 4 times, land lady once Thursday at 8.05am and 12am promised to sort with in 24 hours , I rang ...
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What agent could do to change your mind?
Get lost, wind up ,disappear .
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“I have reported an issue for the property manager to ......”

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Nov 01,2014
Minithumbdown
By: 'DeeDee'
Nov 01,2014
5 people found
this helpful
I have reported an issue for the property manager to sort out in August 2014. I did not get any response for 3 month even this issue has been raised to their complaint team over and over again. I received an email from property manager a few ...
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Comment on agent fees
The fee is over charged and poorly estimated. Last year the annual actual fee is more than 20 percent of the estimated fee
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“Myself and three other residents on my estate have been ......”

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Oct 23,2014
Minithumbdown
By: 'Frustrated'
Oct 23,2014
7 people found
this helpful
Myself and three other residents on my estate have been trying to get OM Property Management to remove three dumped cars in one of the parking areas for the past year. I have received no reply to my e-mails. The other residents have received two. ...
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“6 months service charge in advance and no works being done. ......”

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Oct 16,2014
Minithumbdown
By: 'Gidd'
Oct 16,2014
7 people found
this helpful
6 months service charge in advance and no works being done. And to top it off my property and land is freehold. These people are no good rip offs that pry on innocent homeowners and tenants....
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“I agree with all the comments regarding OM on this ......”

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Oct 10,2014
Minithumbdown
By: 'Maria'
Oct 10,2014
7 people found
this helpful
I agree with all the comments regarding OM on this site. Their incompetence could not be covered in a paragraph, I have called every week for almost 2 years regarding the same problem and it's like 'groundhog day' explaining the problem as no record is kept ...
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“Annual service charges have more than doubled in the last ......”

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Oct 09,2014
Minithumbdown
By: 'Dont buy an OM property'
Oct 09,2014
4 people found
this helpful
Annual service charges have more than doubled in the last few years Maintenance is poorly planned , overly expensive , and poorly completed requiring further maintenance OM are non-responsive to owners / tenants Do not purchase a property that they manage !...
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Comment on agent fees
Ridiculously exhorbitant
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“This company has systematically destroyed the value of every apartment/......”

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Oct 05,2014
Minithumbdown
By: 'ML'
Oct 05,2014
5 people found
this helpful
This company has systematically destroyed the value of every apartment/flat in this block through their incompetence. They have breached almost every term of the maintenance agreement but have the audacity to try and intimidate people into paying arrears via threats and lies. Property owners ...
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What agent could do to change your mind?
Maybe provide the services that they are supposed to, and pay compensation to property owners who have had their properties devalued due to their involvement.
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“Honestly I doubt this website has enough server space to ......”

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Oct 03,2014
Minithumbdown
By: 'Thundergod (alias)'
Oct 03,2014
3 people found
this helpful
Honestly I doubt this website has enough server space to list all the reasons you should never deal with this company. They will take you to court for the slightest non payment but try and get them to do what you pay them for and ...
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What agent could do to change your mind?
honestly there is nothing they could do. I honestly trying to think of something that could happen to them for me to forgive them for what they have put me and the other tennants in our block through but I cant think of anything that would make me feel better.
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“I contacted the property management department in Nov 13 regarding a ......”

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Jul 30,2014
Minithumbdown
By: 'Ruth Sheppey'
Jul 30,2014
4 people found
this helpful
I contacted the property management department in Nov 13 regarding a rotting window. I had to call repeatedly to get any response from the property manager. They then sent round a company that didn't even make an appointment to go into the house to see the ...
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Comment on agent fees
The company manages our estate.
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“To AllOM, their group of companies and their peculiar set ......”

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Jul 21,2014
Minithumbdown
By: 'DOMINIQUE H'
Jul 21,2014
10 people found
this helpful
To All OM, their group of companies and their peculiar set up including their in house lawyer are under investigation. In the interest of the Justice and Public you must also report them to the Investigation Unit of BERR formerly DTI, the BBC TV Watch ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by OM Property Management, Luton LU2 9EX


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