I had to give Solitaire one star because there wasn't anything lower. If I was this incompetent I wouldn't have a job, but it is endemic to the company, not just individuals. They will try by any means to get your money, increase prices for services and yet somehow fail to provide the services. Cleaning, gardening, maintenance...we've seen little to none of the above. Communication is dreadful if non-existent. We've been here two years and they won't give us audited accounts despite most of the residents asking for them, and yet have still charged us £3,000 for auditors fees!! Avoid if possible.