Complaints Procedure
1. A person has been appointed in this office to deal with any complaint you may have and you should not hesitate to contact them. Details are set out below:-
Joanna Clyne
Beyond Residential Ltd
Unit 2 Abito
Salford Quays
M50 3BL
2. In the event of your problem not being solved, please put your complaint in writing (if you have not already done so).
3. When we receive your written complaint, we will write to you within 14 days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
4. Within 28 days of receipt of your written complaint, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation and to let you know what actions have been or will be taken.
5. If we have not resolved the problem to your satisfaction you should contact the Director, Joanna Clyne, Beyond Residential Ltd, 2 Clarence Street, Manchester M2 4DW. He will conduct a separate review of your complaint and contact you within 14 days to inform you of the conclusion of this review.
6. If you are still dissatisfied, we will attempt to resolve this promptly through negotiation or, where appropriate.
In respect of complaints received from consumers we will follow The Surveyors Ombudsman Service (SOS) approved redress mechanism (NB from 1st April 2010, SOS will be known as Ombudsman Services: Property (OS:P).
In respect of complaints received from persons or organisations in a business capacity we will follow RICS Dispute Resolution Service (in accordance with the mediation process operation by the Royal Institution of Chartered Surveyors).
Last updated at 2:07 PM 06/03/2015 by allAgents