Things ELLISONS excel in.
First and foremost for all to be aware. They are very, very good at taking their fee upfront for the year which is £1200.00. If the tenant moves out after six months breaking contract they will only off set a discount if you use them again. This only encourages them to drag their heels getting you a new tenant and you have no choice but to try another agent because you are losing money. The new agent in turn will turn out to be better than ELLISONS and get you a better tenant and quicker. ELLISONS don't care they have all ready got your money and don't wont to give any back regardless of their terrible service.
Very good at: Convincing you to take on a tenant even though you have a bad feeling about the tenant and they are grief even before they move in.
Very good at: Getting you a tenant who will trash your home destroy your furniture and appliances.Leaving you in debt to the tune of thousands.
Getting you someone who stops you doing viewings to potential buyers and renters, you can not even show the place to people until they have moved out because the place looks like a crack house which no-one would want to rent or buy.So you are losing renting money looking for a new tenant after they have moved out.( I lost £1200.00 to this alone).
Coming up with excuses why they have not paid the deposit money back into you account after it has been agreed by the landlord and tenant. Here is just a few. A power cut stopped the money transfer, they put through the wrong account number, they accidentally charged me twice for the booking out inventory.
Very good at Not keeping you updated or answering calls or E-mails within a reasonable time frame.It me in some case`s 10 E-mails and a month just to answer am I getting a refund.Guess the answer?
This is a very brief over view please believe that this company is grief. Adding up thier fees £1200.00. Damage to my property.£1000.00, lose due to having an empty property £1600.00. This does not take into account my lose of earnings and repair work which I had to do whilst the teanant was still in the property.If I took all that into account the total lose would exceed £5000.00. But who knows if you like grief losing shed loads of money ( I personally could not afford this sum and are still in debt thanks to ELLISONS).This is the ideal agent for you.
What agent could do to change your mind?
Told me at the very beginning if the tenant moved out after six months I would not be getting any of my money back even though I paid for a twelve month service.Your offered a discount only if you use them again,Talk about a captive customer.
Not been so pushing with me to take on the first tenant that came along,I had a feeling he was wrong in the first place.I met a young couple who viewed the place who seemed nice I would have gone with them, but I was told the deposit had already been taken with the other bad tenant, feel the decision was taken out of my hands.
Better communication and listening skills.
To treat and respect you as a paying customer.
Respond to you E-mails after the first time not the tenth and at least within a few days and not a month.