Home Leasing Ltd
Brighton, BN1
1.8/5, 24 reviews
25% recommended
0% lettings valuation accuracy
18% lettings fee satisfaction

“What can I say, these people are either dodgy or ......”

Share on :
Feb 17,2015
Minithumbdown
By: 'simon b'
Feb 17,2015
2 people found
this helpful
What can I say, these people are either dodgy or incompetent, probably both. They rarely returned calls, were very slow in addressing issues at the property including leaving us without a fully working fridge for over a week before suggesting we contact the fridge man ourselves, and they retained over ‚£300 from our deposit without informing us and to cover cleaning etc. which I know (from speaking to the new tenant) was unnecessary not undertaken... this I think amounts to theft. We raised a dispute with TDS.
What agent could do to change your mind?
The agent could have acted in a professional, honest manner and adhered to their own code of conduct / tenancy agreement
Attached Filesnbsp;
Comment on agent fees
It is a sellers market
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Home Leasing Ltd
64 Queens Road
Brighton
Brighton and Hove
BN1 3XA

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 18% £675 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 6 15 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

Home Leasing Ltd Branches (view all )

“Would not recommend agent to anyone. My property manager was ......”

Share on :
Mar 15,2018
Minithumbdown
By: 'V Lindfield'
Mar 15,2018
0 people found
this helpful
Would not recommend agent to anyone. My property manager was almost impossible to get hold off and never returned calls or correspondence. Had to rely on contacting my landlord directly for most things and was stung with a fortune for my deposit even though the ...
read full review
Comment on agent fees
Admin fees charged when I did ALL my own admin
Was this helpful? Yes

“We are renting a property from Home Leasing, and have ......”

Share on :
Sep 28,2017
Minithumbup
By: 'Ray'
Sep 28,2017
0 people found
this helpful
We are renting a property from Home Leasing, and have been in the property for a few years now. The service we receive has been good so far, and all maintenance issues we have reported has been rectified. I found the staff friendly and I ...
read full review
Comment on agent fees
Agency fees are expensive, but then so are all agents fees.
Was this helpful? Yes

“I feel the need to write a review after consistently ......”

Share on :
Sep 25,2017
Minithumbdown
By: 'Abby'
Sep 25,2017
1 people found
this helpful
I feel the need to write a review after consistently calling and emailing home leasing and especially my property manager sam watts continuously for the past month regarding my deposit. It has been almost a month since moving out of the property and we still ...
read full review
Comment on agent fees
Charged for silly things like blue tac marks that were already there and a crack in a bidet that was never used. The house is old and needs completely revamping, charges for small things that don't work is completely pointless. Just a way for them to make more money.
Was this helpful? Yes

“In spite of all the negative reviews on here, I ......”

Share on :
Jul 19,2017
Minithumbup
By: 'RJ'
Jul 19,2017
1 people found
this helpful
In spite of all the negative reviews on here, I have overall found HomeLeasing to be reasonable agents. Positives: - When I was moving in, everything was handled quickly and efficiently, although they weren't able to provide a second viewing when I requested, which was ...
read full review
Comment on agent fees
Appalling and unreasonable. What possible reason could there be to charge a prospective tenant over £200? If they're recouping the cost of 15minutes of consultation and passing over some keys, it should de lower and it should be recouped from the landlord rather than the tenant (they can afford it).
Was this helpful? Yes

“Lived in property for 10 years and found staff honest,helpful ......”

Share on :
May 22,2017
Minithumbup
By: 'Ken67'
May 22,2017
1 people found
this helpful
Lived in property for 10 years and found staff honest,helpful and friendly Would happily use again in the future 😁😁😁...
read full review
Was this helpful? Yes

“I would urge potential tenants not to use this company ......”

Share on :
Dec 22,2016
Minithumbdown
By: 'JL'
Dec 22,2016
3 people found
this helpful
I would urge potential tenants not to use this company as they were not helpful during our stay. Any repairs took a long time to be fixed. We have now been hit with hidden and unrealistic check out fees. Overall the whole experience has left ...
read full review
Comment on agent fees
The agent's fee are extortionate and quite frankly ridiculous. We moved into the flat and there was damage to certain areas of the flat e.g. window repairs needed, paint stains on the carpets and leaks etc. We have been quoted +£400 worth of fees. The flat was left spotless and was well kept during our tenancy. I feel that they are adding fees on in order to refurbish the flat for potential new tenants and this cost should not lie with us as the flat was left spotless. I can understand that a certain amount of cleaning may be required but not +£400 worth of cleaning.
Was this helpful? Yes

“What can i say, are there any good agents anywhere?! ......”

Share on :
Dec 02,2016
Minithumbdown
By: 'JS'
Dec 02,2016
2 people found
this helpful
What can i say, are there any good agents anywhere?! When we viewed the property we are now renting the garden had been stripped and all the plants, vines, and about two trees were piled at the back of the garden rotting away, and the ...
read full review
Comment on agent fees
All agents fees are over the top for what they do ( or rather don't) do
Was this helpful? Yes

“I was tenanted a stunning flat in Brighton through Home ......”

Share on :
Sep 06,2016
Minithumbup
By: 'Anon'
Sep 06,2016
2 people found
this helpful
I was tenanted a stunning flat in Brighton through Home Leasing's Brighton branch. However the experience I've had dealing with them was far from stunning. During my lease of this flat, I changed jobs and found myself getting paid on different day than usual, therefore ...
read full review
Comment on agent fees
Atrocious
Was this helpful? Yes

“Please don't use. They lied to our student sons, telling ......”

Share on :
Aug 27,2016
Minithumbdown
By: 'A'
Aug 27,2016
2 people found
this helpful
Please don't use. They lied to our student sons, telling them their offer was accepted for a property, and they would take it off the market. In fact they had already accepted an offer a week earlier, and we're just waiting to see if the ...
read full review
Was this helpful? Yes

“You might see the other reviews here and think 'maybe ......”

Share on :
Jun 09,2016
Minithumbdown
By: 'lukeoneill'
Jun 09,2016
1 people found
this helpful
You might see the other reviews here and think 'maybe we'll be lucky'. You won't be. This is an awful company with awful employees. Incompetent, unhelpful and rude from top to bottom. The one star is only there because it's a requirement. The handful of ...
read full review
What agent could do to change your mind?
A company this incompetent should be paying it's customers. Fess were beyond a joke for what was received in exchange.
Attached Filesnbsp;
Comment on agent fees
A company this incompetent should be paying it's customers. Fess were beyond a joke for what was received in exchange.
Was this helpful? Yes

“Just don't!!Home Leasing are a scourge on society and ......”

Share on :
Mar 02,2016
Minithumbdown
By: 'Roger Wise'
Mar 02,2016
4 people found
this helpful
Just don't!! Home Leasing are a scourge on society and are everything that is wrong with estate agents in this country. They are incredibly poorly led and single-handly epitomise why estate agents should be regulated. Read around, do your research and you will soon discover ...
read full review
Was this helpful? Yes

“No complaints whatsoever about Home Leasing. I rented a flat ......”

Share on :
Mar 26,2015
Minithumbup
By: 'K. Palmer'
Mar 26,2015
3 people found
this helpful
No complaints whatsoever about Home Leasing. I rented a flat from them almost two years ago and, after a short interview where they explained everything I needed to do, I filled in an application and paid a holding deposit, then two weeks later was able ...
read full review
Comment on agent fees
The agency fees were fair as the service was good and included a very good inventory with photographs, which I was allowed to amend if I noticed anything that they had missed.
Was this helpful? Yes

“What can I say, these people are either dodgy or ......”

Share on :
Feb 17,2015
Minithumbdown
By: 'simon b'
Feb 17,2015
2 people found
this helpful
What can I say, these people are either dodgy or incompetent, probably both. They rarely returned calls, were very slow in addressing issues at the property including leaving us without a fully working fridge for over a week before suggesting we contact the fridge man ...
read full review
What agent could do to change your mind?
The agent could have acted in a professional, honest manner and adhered to their own code of conduct / tenancy agreement
Attached Filesnbsp;
Comment on agent fees
It is a sellers market
Was this helpful? Yes

“Poor agent service, they do not respond to your calls ......”

Share on :
Feb 15,2015
Minithumbdown
By: 'Anon'
Feb 15,2015
2 people found
this helpful
Poor agent service, they do not respond to your calls or contact you when they say they will. The property's they let are of poor quality and in poor condition (their builder said all their properties were of low standard!) Once the property was vacated ...
read full review
What agent could do to change your mind?
Excessive fees, rent was also too high for the quality of property and level of service from this agent. These costs should be more closely regulated and all check outs should be conducted by an independent body to ensure claims and deductions from your deposit are objectively made.
Attached Filesnbsp;
Comment on agent fees
Excessive fees, rent was also too high for the quality of property and level of service from this agent. These costs should be more closely regulated and all check outs should be conducted by an independent body to ensure claims and deductions from your deposit are objectively made.
Was this helpful? Yes

“These are one of the worst estate agents I have ......”

Share on :
Oct 15,2014
Minithumbdown
By: 'bob'
Oct 15,2014
3 people found
this helpful
These are one of the worst estate agents I have ever had the misfortune to use. Not only are they money grabbing swizzers but they do not respond to serious faults with the properties they manage swiftly or efficiently. They also have the great pleasure ...
read full review
What agent could do to change your mind?
Not charge unnecessary and excessive admin fees. Respond to issues promptly.
Attached Filesnbsp;
Comment on agent fees
Too many fees and too expensive.
Was this helpful? Yes

“Called up to view a property.I am newly self ......”

Share on :
Sep 24,2014
Minithumbdown
By: 'Scribbles163'
Sep 24,2014
2 people found
this helpful
Called up to view a property. I am newly self employed but have a guarantor. I was refused an appointment because I do not have an accountant reference (this is because I also do all my own accounts and have only been in operation for 3/4 ...
read full review
What agent could do to change your mind?
Understood the reason people require guarantors and not expect them to have all the things required to rent without one AND have a guarantor...
Attached Filesnbsp;
Was this helpful? Yes

“There seems to be no-one in their office that knows ......”

Share on :
Aug 08,2014
Minithumbdown
By: 'Martin'
Aug 08,2014
3 people found
this helpful
There seems to be no-one in their office that knows what is going on, no communication between branches OR their accountant (who is mysteriously always at lunch when they need to talk to him), yet finds the time to send you threatening letters charging you £25 ...
read full review
Was this helpful? Yes

“We have had a serious damp problem since we moved ......”

Share on :
Feb 24,2014
Minithumbdown
By: 'FedUp'
Feb 24,2014
3 people found
this helpful
We have had a serious damp problem since we moved in to our flat, in one room this is due to a leak from the flat upstairs not being fixed for weeks (they alerted us to this problem PRIOR to us moving in and stated ...
read full review
What agent could do to change your mind?
They could have taken our complaints seriously and got the much needed work done, before their negligence resulted in both illness and our personal belongings and furniture being ruined.
Attached Filesnbsp;
Was this helpful? Yes

“This is not merely the worst estate agents I've ever ......”

Share on :
Feb 07,2014
Minithumbdown
By: 'Rebecca88'
Feb 07,2014
5 people found
this helpful
This is not merely the worst estate agents I've ever encountered, it's actually the worst organization I've ever had the extreme displeasure of dealing with. They are incredibly disorganized - example: before moving into our house we were told several times that it only contained ...
read full review
Was this helpful? Yes

“Terrible service. When we viewed the house we were told ......”

Share on :
Feb 04,2014
Minithumbdown
By: 'Unimpressed'
Feb 04,2014
3 people found
this helpful
Terrible service. When we viewed the house we were told that all the problems would be fixed by the time we moved in and unsurprisingly, the were not fixed at all, just well hidden. The house has a serious damp problem that is giving me ...
read full review
Was this helpful? Yes

“Terrible. You report a problem with the property you rent ......”

Share on :
Jan 27,2014
Minithumbdown
By: 'Rik'
Jan 27,2014
2 people found
this helpful
Terrible. You report a problem with the property you rent and end up having to chase it to get ANYTHING done. High fees, bad service. Took 3 weeks to get our deposit back with repeated chasing. Look elsewhere if you want to rent in Brighton this ...
read full review
Was this helpful? Yes

“Unprofessional, despite twice yearly inspections, a slow leak was not ......”

Share on :
Aug 03,2013
Minithumbdown
By: 'Sharman Dunn'
Aug 03,2013
2 people found
this helpful
Unprofessional, despite twice yearly inspections, a slow leak was not detected. Certaining not by us (tenants) but also not by homeleasing inspectors. We are now getting the blame and despite repeated attempts, no-one from this company will speak to us. After 7 years exemplary behaviour by ...
read full review
What agent could do to change your mind?
see above
Attached Filesnbsp;
Was this helpful? Yes

“Just finished using Charters after 2 years. No complaints. They were ......”

Share on :
Mar 28,2013
Minithumbup
By: 'ben lynn'
Mar 28,2013
1 people found
this helpful
Just finished using Charters after 2 years. No complaints. They were always polite and responded to any queries or problems with the house. Unlike Cambridge Residential in which is took me over 6 months to get my deposit back, they have only taken a short time to ...
read full review
Was this helpful? Yes

“We rented a place via home leasing and they told ......”

Share on :
Sep 09,2012
Minithumbdown
By: 'Winslade'
Sep 09,2012
2 people found
this helpful
We rented a place via home leasing and they told us, after moving in and when we had given a list of issues, that they were there purely for the landlord and not the tenants. They were extremely unprofessional and and made us feel like ...
read full review
What agent could do to change your mind?
We rented a place via home leasing and they told us, after moving in and when we had given a list of issues, that they were there purely for the landlord and not the tenants. They were extremely unprofessional and and made us feel like criminals even though we are a professional couple with a new born baby and treated the place like our home for three years (despite the damp collapsing walls and a cupboard falling on my head). Any building issues were dealt with directly with the landlord (which makes you wonder what they were there for). We always paid our rent on time but changed our bank details part way through the lease (all notified etc) but they did not update their system and so we received threatening letters to us and our guarantors due to their clerical errors. On leaving we were ignored only to find that they don't inspect properties until you have returned the keys, giving you no chance to rectify any potential issues. They speak to you as though they have already made their mind up that they are going to take some of your deposit back for things they will find wrong. Our property was damp effected and when we complained they said they don't deal with building maintenance - hence the only look out for the landlord comment. We had the property professionally cleaned so that it was in better condition than when we arrived.... lets see if we get our deposit back.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Home Leasing Ltd, Brighton BN1 3XA


As Seen On

Find the Best Agent to
Sell or Rent Your Home