0% lettings valuation accuracy
0% lettings fee satisfaction
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Feb 17,2015
Feb 17,2015
3
people found
this helpful
this helpful
We were told very wrong information about a perspective let, to start we always ask first hand about what they require for referencing fees and check with what they require as an appropriate salary etc, and were assured all was fine. They were inconsistent with viewings and were not able to give us an appropriate viewing time for many days, when they eventually got around to booking us a viewing my husband made arrangements and booked off work, we were left to 'fend for ourselves' and look around the property alone with the current tenants our only means of information. Once we had decided that we would like to pursue with letting this property, we had to call to ask any questions that we had regarding the property and about deposits etc. We were told that we could come the following day to make payments, only to be called the following morning to be told that we had been misinformed and were not able to let this property, due to referencing. My husband is in full time work and I am a stay at home mother of one. We have never had any problems with renting and referencing and have been excellent tenants, which they would know if they had referenced us. Furthermore we were told they do not accept guarantees. We live in north London and therefore had to use petrol to travel to this property and my husband and son took time out of work and nursery due to their lack of availability with viewing! I am very unhappy with the lack of knowledge, communication and general customer service that Keith Ian did not provide! And urge future prospective tenants etc, to get all the facts straight before going to any viewings and wasting precious time.
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Latest Reviews
17th Feb 2015
reviewed by 'MrsStone'
29th May 2014
reviewed by 'Sarah'
11th Jan 2008
reviewed by 'Annoyed'
Opening Hours
Address
Keith Ian Estate Agents
70-72 High Street
Ware
Hertfordshire
SG12 9BT
01920 463131
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,100 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Feb 17,2015
Feb 17,2015
3
people found
this helpful
this helpful
We were told very wrong information about a perspective let, to start we always ask first hand about what they require for referencing fees and check with what they require as an appropriate salary etc, and were assured all was fine. They were inconsistent with ...
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May 29,2014
May 29,2014
2
people found
this helpful
this helpful
We originally bought our house through Keith Ian, so when we decided to sell we chose to use the agent that knew it already. Unfortunately, their apathy left a lot to be desired and the "For Sale" sign was nailed through our low brick front ...
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What agent could do to change your mind?
Keith Ian could have refunded or part paid the cost of the wall repairs for which we still believe they are liable.Attached Filesnbsp;
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Jan 11,2008
Jan 11,2008
1
people found
this helpful
this helpful
These guys are fine until you want to leave. They tried everything to keep my deposit.
It was really really bad and I am furious about being treated in this way. They accused me of not cleaning the flat for an entire year! Absolutly insulted. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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