Acres Estate Agents
Four Oaks lettings, Sutton Coldfield, B74
2.1/5, 7 reviews
28% recommended
50% sales valuation accuracy
60% sales fee satisfaction



Property Features


“PLEASE NOTE THAT ACRES FOUR OAKS HAVE 2 ENTRIES ON THIS ......”

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Feb 15,2015
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By: 'barnesy1977'
Feb 15,2015
8 people found
this helpful
PLEASE NOTE THAT ACRES FOUR OAKS HAVE 2 ENTRIES ON THIS WEBSITE - ONE FOR LETTINGS AND ONE FOR ESTATE AGENCY. THE ESTATE AGENCY ONE HAS MORE REVIEWS ON IT.

Acres Lettings are the most appalling and unprofessional company I have ever had the misfortune to deal with in my life. I was a tenant of theirs and the number of unresponded to emails and phone calls is beyond belief. The manager of Lettings (Julie) is incredibly patronising and impolite. We had various issues with them, and ended up deciding to end our tenancy early because of it. We were left financially burdened and had to make a claim to mydeposits to recover our deposit (which they ruled in our favour). We have also written to the property ombudsman about the code of conduct on the Estate Agency side (as we purchased a property they were selling - run by the office next door). We wrote to Nigel Deekes who is one of the Partners there, but he was not interested and did not even bother to reply.

We have also informed the landlord of the property that we rented, that they do not act in the their interest. The inventory we were given when we moved in, we were told was from 2 years ago and hadn't been updated (this was whispered in our ear by the agent carrying out the viewing). They also were happy for an upstairs water leak to carry on over a bank holiday weekend because the call-out fee was higher on a weekend than in the week - but obviously not as much as the damage it could have caused if it had have been left! We were conscientious and decided to resolve it ourselves as we didn't feel it should be the Landlord's problem given that they had no say in it.

On another occasion, Acres (eventually) called out an electric gates company to repair the electric gate. The quote was £600 which seemed crazy to me for what I felt was an easy fix. I asked if they were going to get any other quotes but they said no. The company came to repair the gate and I watched them closely (in the interest of the landlord), and the problem was just a lose wire - which resulted in a £40 call-out charge and nothing more. Surely they should have obtained at least one more quote.

Please take note of the review here and on other websites and just use a different agent. If you do have issues with them as a tenant, please be sure to record any phone calls that you have with them. Unfortunately I was too late in realising this although I did record the last few I had.
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Opening Hours
Address

Acres Estate Agents
74B Walsall Road
Four Oaks,Sutton Coldfield
West Midlands
B74 4QY
0121 355 1133

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 60% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 3 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales
Latest Properties

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“Bunch of Jokes...”

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Sep 08,2020
Minithumbdown
By: 'Adam'
Sep 08,2020
2 people found
this helpful
They gave me an appointment to come and view a property and after taking the morning off work and travelling all the way from Coventry to Birmingham no one turned up. I called them up to which they told me the viewing had been cancelled ...
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“I don't normally write reviews, especially bad ones, but my ......”

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May 25,2017
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By: 'Dee'
May 25,2017
4 people found
this helpful
I don't normally write reviews, especially bad ones, but my experience as a potential buyer with the Acres was diabolical, so I feel I have the duty to warn those who might want to hand their porperies for Acres to sale. From the first point ...
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Comment on agent fees
Not even be considered
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“I wouldn't normally write a review but I feel that ......”

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Feb 13,2017
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By: 'Unknown'
Feb 13,2017
3 people found
this helpful
I wouldn't normally write a review but I feel that strongly about the experience. I've never known anything like it! Staff were rude, unprofessional and unhelpful. Tenants treated as second class citizens - seriously do not waste your time and money on them! Go to ...
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Comment on agent fees
bad
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“Excellent service - found tenants for my property quickly, comprehensive ......”

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Nov 29,2016
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By: 'HH'
Nov 29,2016
2 people found
this helpful
Excellent service - found tenants for my property quickly, comprehensive inventory, good communication regarding move in dates and referencing, and always pleasant and polite....
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Comment on agent fees
Reasonable fees
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“I received excellent service from the Acres letting team whilst ......”

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Nov 23,2016
Minithumbup
By: 'AC'
Nov 23,2016
0 people found
this helpful
I received excellent service from the Acres letting team whilst renting out my property, took all the stress out of it...
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“absoloute shocking level of service from this estate agent all ......”

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Jul 18,2016
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By: 'Anon'
Jul 18,2016
6 people found
this helpful
absoloute shocking level of service from this estate agent all nice when they are getting money of you but that soon changes. They are very rude and do not have private rented tenants interests at heart! i would never use this estate agent again and ...
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What agent could do to change your mind?
bad!!
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Comment on agent fees
bad!!
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“PLEASE NOTE THAT ACRES FOUR OAKS HAVE 2 ENTRIES ON THIS ......”

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Feb 15,2015
Minithumbdown
By: 'barnesy1977'
Feb 15,2015
8 people found
this helpful
PLEASE NOTE THAT ACRES FOUR OAKS HAVE 2 ENTRIES ON THIS WEBSITE - ONE FOR LETTINGS AND ONE FOR ESTATE AGENCY. THE ESTATE AGENCY ONE HAS MORE REVIEWS ON IT. Acres Lettings are the most appalling and unprofessional company I have ever had the misfortune to ...
read full review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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