A nightmare. Whilst they got us a reasonable rental fee their management fee is high. Nonetheless the tenant came through quickly so we went with them. Was coerced into a 2 year contract with 6 months before a 2 month notice period. We found out the tenant was leaving two weeks before he left. The tenant had also only given one months notice claiming the deposit could cover the other month and therefore did not pay. The tenant had also made some changes to our flat that we had not been notified of and which we had to make good. Foxtons did not chase, did not do anything to help us get the money owed and did not get any forwarding address details. Meanwhile, being an overseas landlord we were exempt from UK tax and despite the HMRC sending the necessary paperwork, they failed to deduct tax for the six months. When finally they admitted they were at fault, we could not get the tax back and had to contact HMRC to claim the money. The HMRC require Foxtons to send me a form of tax declaration and four months on and at least six written requests, and I still am waiting for it. It's painful. They are professional and good sales people. But once you've signed up they don't care. Very disappointed in their service.
What agent could do to change your mind?
Give us a written apology. Send the paperwork we require via recorded delivery. Pay back the money deducted from the tenant i.e. give us the deposit money.