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Sep 20,2011
By: 'Chezza'
Sep 20,2011
267 people found
this helpful
Estate agents like David St James give the industry a bad name. They will ask for a holding deposit of £500 so that you get first choice on a property. The property then 'surprisingly' falls through and then best of luck trying to get your deposit back! We paid the deposit in November and after just over 4 months have recieved the money back. It only took endless phone calls, emails, letters and a threaten of legal action to make this happen. A complete disgrace.
Was this helpful? Yes
By: Customerservices
Sep 26, 2011
We are sorry to read of your disappointment in our service. We want to look into the matter to investigate this further. If you could be forward your comlaint to our customer service department ( we assure you this will be looked into in detail.

Whilst we pride ourselves on caring for our customers at all stages of a tenancy, it's clear you are unhappy and that truly does matter to us. If we fell short we want to know about it and ensure it never happens again. And if possible we want to try and remedy the problem with you.

Please be assured that all customers are important to us: we do review feedback from both tenants and landlords alike. And we wish to reassure you that we do not adopt an approach of 'money matters first.' We look forward to hearing from you.

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David St James

447 Roman Road Bow Tower Hamlets, London
Greater London
E3 5LX

0208 980 8172

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