“Exceptional Customer Care and Support....”
5 Star Review
Aug 04,2022
By:
'Mark P'
Aug 04,2022
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: IG8
Lettings (as a Tenant)
Postcode: IG8
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Kirsty has been nothing short of a superstar! She is so completely dedicated to her clients and is totally respectful, honest, upfront, caring and extremely knowledgeable about the industry. She has helped my family more than I could possibly describe here.
Everyone I've spoken with ...
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“Amazing people! The customer service and care......”
5 Star Review
Oct 07,2021
By:
'Lisa'
Oct 07,2021
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DA17
Lettings (as a Tenant)
Postcode: DA17
0
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Amazing people! The customer service and care is nothing short of exceptional! I viewed and moved into my place within 4days DURING A PANDEMIC with a newborn! They worked tirelessly, went above and beyond for me! Jay Trikamji, James Alexander & the whole Yellands team Thank ...
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“I have been renting with Yellands for a long ......”
5 Star Review
Sep 26,2021
By:
'Arun'
Sep 26,2021
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E11
Lettings (as a Tenant)
Postcode: E11
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I have been renting with Yellands for a long time. Very helpful and deal with any issues in a timely fashion. Staff are very helpful especially Jackie, Jay and I would recommend this agency....
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5 Star Review
Sep 24,2021
By:
'Xenia'
Sep 24,2021
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E17
Lettings (as a Tenant)
Postcode: E17
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I have been renting through yellands for over 7 years. Professional company and the staff are friendly. Any issues have been promptly dealt with...
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“We rented a garage from Yellands and we’re ve......”
5 Star Review
Sep 24,2021
By:
'Linda and Les'
Sep 24,2021
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E18
Lettings (as a Tenant)
Postcode: E18
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We rented a garage from Yellands and we’re very happy with the service from this company. Jackie was always helpful and efficient. I can recommend this company without hesitation....
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“Been with yellands for 14yrs. Fantastic custo......”
5 Star Review
Sep 24,2021
By:
'Zara'
Sep 24,2021
Services: Lettings (as a Tenant)
Rent PCM: £1110
Would you recommend?: Yes
Postcode: E4
Lettings (as a Tenant)
Rent PCM: £1110
Postcode: E4
0
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Been with yellands for 14yrs. Fantastic customer services. Always been amazingly helpful, easy to contact and friendly. Everything that has ever needed doing has been done quickly without hassle. Sarah, jackie and lorraine do a fab job. Would 100% recommend. Well done guys...
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“I would like to share my experience with this agent- ......”
1 Star Review
Sep 05,2017
By:
'Marchela'
Sep 05,2017
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: E17
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: E17
2
people found
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I would like to share my experience with this agent- I have been contacted for a viewing of 2 bed flat for rent a week after I have trying to chase the agent. We agreed to meet at 3 pm and then on the day they asked ...
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“Thank you Jackie and everyone who works at Yellands. The ......”
5 Star Review
Jun 06,2017
By:
'Nataliya'
Jun 06,2017
Services: Lettings (as a Tenant)
Rent PCM: £18
Would you recommend?: Yes
Postcode: E11
Lettings (as a Tenant)
Rent PCM: £18
Postcode: E11
0
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Thank you Jackie and everyone who works at Yellands. The best agency!!! Friendly and professional staff. I really appreciate your help....
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Comment on agent fees
The price was good!!!
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“I had contact with Jackie the whole time over 2 years, ......”
5 Star Review
Dec 20,2016
By:
'Matt'
Dec 20,2016
Services: Lettings (as a Tenant)
Rent PCM: £1470
Would you recommend?: Yes
Postcode: E4
Lettings (as a Tenant)
Rent PCM: £1470
Postcode: E4
0
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I had contact with Jackie the whole time over 2 years, I was very impressed by Jackie's professionalism and she was very pleasant to deal with....
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Comment on agent fees
Good - reasonable
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“Jackie was always friendly and efficient and helped to get ......”
4 Star Review
Jul 28,2016
By:
'Satisfied'
Jul 28,2016
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: IG9
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: IG9
0
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Jackie was always friendly and efficient and helped to get any glitches with my property sorted as quickly as possible....
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“Overall, had a very positive experience in my dealings with ......”
5 Star Review
Jul 27,2016
By:
'Mill'
Jul 27,2016
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: Yes
Postcode: IG8
Lettings (as a Tenant)
Rent PCM: £700
Postcode: IG8
0
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Overall, had a very positive experience in my dealings with Yellands. Phone calls are returned promptly and all questions and concerns were attended to professionally. Jackie has made our move smooth and the deposit was returned quickly (2 days)....
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“When dealing with Yellands found that they respond very quickly. ......”
5 Star Review
Aug 10,2015
By:
'Kevin'
Aug 10,2015
Services: Lettings (as a Tenant)
Rent PCM: £660
Would you recommend?: Yes
Postcode: IG8
Lettings (as a Tenant)
Rent PCM: £660
Postcode: IG8
0
people found
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When dealing with Yellands found that they respond very quickly. The annual safety checks done without hesitation and at convient times. Found staff helpful & willing go out of way make sure any & all maintainance done to high standard. They hold a very high standard for ...
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Comment on agent fees
As for paying deposit back at end of tenacey did charge small fee. But when I questioned there reasons for the charge they where reasonable and decided that fee should be withdrawn and immediately returned my whole deposit intake.
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“I would recommend Jackie and Jay who were very efficient, ......”
5 Star Review
Jul 08,2015
By:
'sharon'
Jul 08,2015
Services: Lettings (as a Tenant)
Rent PCM: £730
Would you recommend?: Yes
Postcode: E4
Lettings (as a Tenant)
Rent PCM: £730
Postcode: E4
0
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I would recommend Jackie and Jay who were very efficient, helpful and professional. They were friendly and always happy to assist. If I ever needed to use a lettings agency to manage my house, I would certainly use them. They make a great team!...
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“Great estate agents, very helpfull and understanding especially Mrs. Jackie ......”
5 Star Review
Dec 22,2014
By:
'dorothy2404'
Dec 22,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
0
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Great estate agents, very helpfull and understanding especially Mrs. Jackie Desforges, she help a lot and goes that extra mile to make people lifes better...
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“Always got back to me promptly. Got our deposit back ......”
5 Star Review
Dec 05,2014
By:
'Tom'
Dec 05,2014
Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: Yes
Postcode: E18
Lettings (as a Tenant)
Rent PCM: £875
Postcode: E18
0
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Always got back to me promptly. Got our deposit back almost immediately. No extoribant fees (half as much as our new estate agent and 100 times more efficient ). No nasty surprise fees!...
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Comment on agent fees
Very reasonable. Half as much as the estate agents we used for our new flat and 100 times more efficient
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“I have been with Yellands for 1.5 years and it's so ......”
5 Star Review
Nov 12,2014
By:
'Caroline'
Nov 12,2014
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: Yes
Postcode: E18
Lettings (as a Tenant)
Rent PCM: £950
Postcode: E18
0
people found
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I have been with Yellands for 1.5 years and it's so nice dealing with a family run company.
I was shown the flat by James who was very informative and explained the letting procedure to me. Check in was swift and it was a smooth process.
...
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Comment on agent fees
I was happy with the fees.
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“Friendly helpful and always quick to sort out any problems ......”
5 Star Review
Nov 11,2014
By:
'Zara'
Nov 11,2014
Services: Lettings (as a Tenant)
Rent PCM: £975
Would you recommend?: Yes
Postcode: E4
Lettings (as a Tenant)
Rent PCM: £975
Postcode: E4
0
people found
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Friendly helpful and always quick to sort out any problems even out of hours. Always easy to contact . Have been with then for ten years and would happily stay for another ten. Def recommend...
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“I have used Yellands as my letting agent since 1993 when ......”
5 Star Review
Nov 11,2014
By:
'Linnie'
Nov 11,2014
Services: Lettings (as a Landlord)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: E17
Lettings (as a Landlord)
Rent PCM: £1100
Postcode: E17
0
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I have used Yellands as my letting agent since 1993 when the branch was run by Brian and Julie Parmenter. They have now retired and I have found the current team, especially Jackie, to be as helpful and understanding as they were.
In the past 21 years ...
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“As landlords we have been dealing with Yellands for over 40 ......”
5 Star Review
Nov 10,2014
By:
'Gill'
Nov 10,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E18
Lettings (as a Landlord)
Postcode: E18
0
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As landlords we have been dealing with Yellands for over 40 years. We have several properties managed by them and we always receive first class, personal service in all aspects. This includes being kept up to date with current landlord responsibilities and maintaining a good relationship ...
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“Throughout the years of knowing Jackie at Yellands she had ......”
5 Star Review
Nov 07,2014
By:
'Geralda'
Nov 07,2014
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: Yes
Postcode: IG1
Lettings (as a Tenant)
Rent PCM: £625
Postcode: IG1
0
people found
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Throughout the years of knowing Jackie at Yellands she had always gone out of her way to help me - explaining procedures, would always call back when she said she would - very efficient in her job role. I was going through a tough time ...
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“From our initial rental interest Yellands were respectful and mindful ......”
5 Star Review
Nov 05,2014
By:
'barrett'
Nov 05,2014
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: E17
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: E17
1
people found
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From our initial rental interest Yellands were respectful and mindful and went out of their way to make things happen. The team were able to respond in a timely manner to my requests and were always doing their best to accommodate my busy day. When ...
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“I was really happy with Yellands. I needed to move ......”
5 Star Review
Oct 31,2014
By:
'Alan'
Oct 31,2014
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: Yes
Postcode: IG1
Lettings (as a Tenant)
Rent PCM: £575
Postcode: IG1
1
people found
this helpful
I was really happy with Yellands. I needed to move in promptly and the property was running behind on a refurb. Staff ensured that the refurb was completed and the minor bits were attended to at a convenient time for me. Whenever I reported a ...
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Comment on agent fees
Fees were reasonable. I'd cleaned the property at the end of my tenancy and the full fee was repaid. I'd heard of friends having difficulty in reclaiming deposits with other agents, so it was great to have the fact that I'd taken care of the property recognised
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“For over 10 years Yellands have managed my rental properties efficiently ......”
5 Star Review
Oct 27,2014
By:
'JanH'
Oct 27,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E11
Lettings (as a Landlord)
Postcode: E11
1
people found
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For over 10 years Yellands have managed my rental properties efficiently and professionally. I have found all the staff there to be helpful and knowledgeable and would not hesitate to recommend them to other landlords or prospective customers....
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1
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“We have dealt with Yellands letting agents for many years ......”
5 Star Review
Oct 26,2014
By:
'Carol'
Oct 26,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E17
Lettings (as a Landlord)
Postcode: E17
0
people found
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We have dealt with Yellands letting agents for many years and have always found Jackie, Sarah and Lorraine to be very helpful, friendly and professional. Any problems that have arisen have been dealt with promptly and thoroughly. We will continue to use Yellands and would ...
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Comment on agent fees
We are quite happy with the 11 per cent fees
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“I am Always happy to deal with jackie at Yellands. ......”
5 Star Review
Oct 24,2014
By:
'Stella'
Oct 24,2014
Services: Lettings (as a Tenant)
Rent PCM: £935
Would you recommend?: Yes
Postcode: E17
Lettings (as a Tenant)
Rent PCM: £935
Postcode: E17
1
people found
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I am Always happy to deal with jackie at Yellands. She is helpful and friendly I can call her if there's any problems and I know she will sort it for me. An example of This is when my boiler breaks down she always has ...
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“I'm pleased to say that Yellands have been brilliant since ......”
5 Star Review
Aug 15,2014
By:
'Heather'
Aug 15,2014
Services: Lettings (as a Tenant)
Rent PCM: £875
Would you recommend?: Yes
Postcode: E18
Lettings (as a Tenant)
Rent PCM: £875
Postcode: E18
1
people found
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I'm pleased to say that Yellands have been brilliant since we moved in to our flat at the beginning of the year. James showed us the property initially and all the paperwork was dealt with quickly and without the any fuss. Everything we asked to ...
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“Experienced this company as a prospective tenant, so can't vouch ......”
2 Star Review
Sep 23,2013
By:
'BP'
Sep 23,2013
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: E11
Lettings (Prospective customer)
Postcode: E11
4
people found
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Experienced this company as a prospective tenant, so can't vouch for their full service. However in my brief experience I found them to be very poor all round, by far the worst of the 12+ letting agents I dealt with in NE London during my search. ...
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What agent could do to change your mind?
Welcomed us into their office. Explained clearly what the process would be. Talked to us about our concerns and questions. Kept in touch with us about our application even if it was bad news. Basic customer service.
Attached Filesnbsp;
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“We have dealt with this agency for a number of ......”
1 Star Review
May 04,2012
By:
'helpmehelpyou'
May 04,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
4
people found
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We have dealt with this agency for a number of years as private tenants. While their service and communication started off well (around 2007), it has been getting a lot worse over the last few years. Their office staff are incredibly rude, to the point where ...
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What agent could do to change your mind?
Professional communication. Call back as promised. Reasonable repairs. Honesty in how long it will take to repair anything.
Attached Filesnbsp;
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“I am very happy with the professional staff. They always ......”
5 Star Review
Oct 29,2011
By:
'ellen'
Oct 29,2011
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
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I am very happy with the professional staff. They always have time for a client and always try to ensure that the client's needs are met...I have experienced some baaad letting agents in my time ...but Yellands is the best!!!
I cannot recommend them ...
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“I am very surprised by these comments - I have ......”
5 Star Review
Jan 05,2010
By:
'george'
Jan 05,2010
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
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I am very surprised by these comments - I have been with Yellands for many years and my experience has only been a positive and excellent one. They are always friendly and helpful - always go out of their way. Work beyond the normal hours ...
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We would only ever have to calculate rental payments when a schedule is required for the court or someone is in arrears and we sit down with them to confirm payments received.