“This agent is diabolical.....DO NOT USE THEM! They lied ......”
1 Star Review
Sep 20,2011
By:
'Wishing-We'd-gone-with-Newmans-or-Connells'
Sep 20,2011
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode:
Sales (as a Vendor)
Postcode:
11
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This agent is diabolical.....DO NOT USE THEM! They lied to us about a buyer being a cash purchaser and put us through unbelievable stress. It took another agent in the chain to tell us about the mortgage application on the property; when we challenged them, they said "we didn't know" - surely they have a duty of care to the people who instructed them??
They failed time and time again to return calls, promised to get back to us and then went on holiday, seemingly failed to have any clue about the transaction to the point where we were basically cutting them out of the deal.
They showed NO initiative - when asked if they had chased whoever - "er no - not yet" (usually at close to 11am in the working day - not exactly working tirelessly to pull the deal together!!) - "do you think maybe it's a good idea?" "erm....okay"...Atrocious.
In the end, we corresponded with agents up and down the chain without any recourse to RR (Which should stand for REALLY RUBBISH....); I can't reiterate enough how much you should avoid these - the stress just is not worth it. In total contrast, Newmans and Connells who were the agents either side of us in the chain, went above and beyond to help us, even though we were not the clients. Be warned! Instruct RR at your peril! If I could've used NO stars on this rating, I would've.
11
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