+ve Mike was great whilst we were looking at properties and had alternative options with him for us to look at. He arranged for us to see a flat last minute which helped our decision making process. He always returned calls throughout the process which was appreciated and listened to what we wanted rather then forcing properties at us. While mike was on holiday the other members of staff were happy to pick up his calls and answer any queries we had.
-ve We had a lot of delays due to a management company who look after Oaktrees and after 3 weeks of waiting for responses, it wasn't until we mentioned that we might not be interested any more that we got any information from them. I feel Romans could have done a lot more to speed this process up.