I only dealt with Michael in the Alershot branch and he was very efficient. He showed me one house and then told me had another one that he thought I would like and he showed me that one the following night. This was the house I bought. He showed me around the property and was very courteous. He also showed me around when I went for my second viewing and was just as pleasant. Time keeping was great. He also, which I really thought was great, met me at my house on completion day and handed me the keys personally.
All in all a great service.