The services rendered by Whitegates not only fall of decent standards but are shockingly inept and ineffective. This covers dealings with serious issues persisting over years where water leaks throughout the buildings are evident and causing damage, not to mention the questions over its health and safety impact for residents when soil pipes through the building have to be completely changed after more than 3 years of leakage. As part of tenancy agreements, is the repair of basic utilities within reasonable period. It is surprising that such "reasonable periods" for basic things such as washing machines appear to take more than 4 weeks of deliberations when the problem was identified on the first visit. There are contractual obligations which have been seriously infringed. Such practices often result in businesses underperforming and eventually the agency ceases to exist. Customer satisfaction in business is key and Whitegates is no where near achieving a satisfactory level.