Sep 15,2011
Sep 15,2011
1 people found
this helpful
The services rendered by Whitegates not only fall of decent standards but are shockingly inept and ineffective. This covers dealings with serious issues persisting over years where water leaks throughout the buildings are evident and causing damage, not to mention the questions over its health and safety impact for residents when soil pipes through the building have to be completely changed after more than 3 years of leakage. As part of tenancy agreements, is the repair of basic utilities within reasonable period. It is surprising that such "reasonable periods" for basic things such as washing machines appear to take more than 4 weeks of deliberations when the problem was identified on the first visit. There are contractual obligations which have been seriously infringed. Such practices often result in businesses underperforming and eventually the agency ceases to exist. Customer satisfaction in business is key and Whitegates is no where near achieving a satisfactory level.
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By: Director
Oct 01, 2012
Dear Prof. RN, I thought you would have removed this comment after we had discussed the matter at length at the time. As I said at the time it was a bit disappointing to read when you have rented through us for 4 years and 10 months and had not bought any matter to my attention. As you are now aware we at Whitegates can not generally take on matters that are issues with the whole block. This was a build fault dating back to 2005. The developer had gone bust, and the block management were attempting to involve the NHBC style insurer. As you are also aware that I became a Director of the Management Co. and through the latter 3 months of last years the full remedial works were completed and a cost of over £120,000. Stonegate House is now highly regarded locally and the intermittent problems are now thankfully a thing of the past. I do hope life is treating you well in Scotland. Regards Ian

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