I have been with Vanderpump and Wellbelove between Dec 2008 to Jan 2011 and I must say they are pretty prompt in terms of handling inquiries, faults and contract renewals. Its a bit unfortunate that I had to leave the property due to noisy neighbours but I would not hold the agency accountable for that because they cannot keep houses empty and have to run a business.
Otherwise the checkout was very smooth and the charges were very fair. I would still find no reason to rent with them in the future. All in all very good agency.