I'm surprised this place is still open. Totally rude and unprofessional in every way.
Where do I start. I had a viewing booked and it was cancelled, 5 minutes before I was supposed to have been there... I even foolishly put an offer on one of the properties they had for sale, which was supposedly accepted. I asked to view the property for a second time so I could get some measurements, but I was told ( in an aggressive manner ) that they had better things to do and that nobody cared whether I looked at the place for a second time again or not. I found out from my solicitor that the flat had been offered to somebody else. Luckily for me my solicitor didn't charge me for any admin fees as they couldn't believe that an estate agent would behave in such a way. I've looked at what people have wrote below and they obviously seem to treat everybody the same way. I'm glad the flat fell through.
If you every happen to be on Hoe street or see their cheap, crappy designed logo on Rightmove, then stay well away from this modern day Fagin outfit.
What agent could do to change your mind?
When it comes to the law, small companies like this one can bend the rules because it can be quite a laboured process to press charges against them. Also when it comes to buying and selling houses people tend to move on. You have to remember, most people will only deal with estate agents 2 or 3 times in their lifetime. However, Central know this and use it to their full advantage. In laymen terms, they are breaking the law and getting away with it.