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Greater London Properties
49 Broadwick Street
London
Greater London
W1F 9QR
0207 734 4062
Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 100% | £297,500 | £2,000,000 |
From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
---|---|---|---|---|---|---|---|---|---|
5 | 0 | 262 | 8 | 10 | 1 | 10 | 0 | 5 | 1 |
Thank you for taking the time to leave constructive feedback.
You called and emailed this morning whilst I was out of the office.
In the 6 & 1/2 months that you have lived in the property you have had 4 maintenance issues which were unforeseen. Unfortunately maintenance issues do pop up which are unavoidable. If I am correct you have had the below maintenance issues.
1) A leak from the washing machine (reported on 28/01/15 and the part replaced by our contractor on 9/2/15) The contractor informed me that they contacted you on the 28/01/15 but did not hear back for a few days.
2) (28/01/15) reported that the sink had become loose. A contractor was instructed but has to source a particular product that is used to secure this type of sink. Problem resolved on 2/2/15.
3) (2/2/15) reported that there was only warm water from the shower but hot water for the bath. Contractor visited and advised that the shower mixer needs to be replaced. Unfortunately the landlord has been on holiday and needs to approve the cost of the works as there are a few different options. Works approved today and the contractor will contact you to arrange access.
4) (11/02/15) Reported that the washing machine is not working. Our washing machine informs me that they have already tried to contact you to arrange access.
Customer service- thank you for your feedback. We will use this to improve our service. We always aim to reply to our tenants as soon as possible but obviously we have to prioritise urgent issues. hopefully we/I will not receive any further negative comments.
Feel free to call me if you have any further issues or you do not hear from our contractors regarding the washing machine and shower mixer.
Marc