Sep 10,2011
By: 'A'
Sep 10,2011
4 people found
this helpful
If I could give them zero I would. Did not try to solve any problems we had, tried to keep our deposit for 3 months, while we were hassling them by phone, text, post every day to get it back (this was around £1000). We eventually got it back, but it was so unprofessional and worrying for us.

They also ruined our move there, because they said the flat was ready at a certain date, and when we moved half the country to get to our new flat, they said we had to go in a temporary flat for 4 days until our flat was ready. This location was the roughest place I have ever been in, in an awful location which made our first few days of uni almost unbearable. They got a small van to help us move our stuff into our proper flat, but the hassle of moving twice in one week was stressful and frustrating. We also missed time from our first week of uni to move again, which is arguably the most vital time to settle in and make friends.

When we eventually thought we could move out after 10 months, we were mistaken as they had given us two different contracts - so while we thought we could move out after 10 months, they went and quoted the other contract and said we could not without facing fines of upto £2000. They quoted whichever contract which came to their benefit.

Not only are they soley after your money, they do not care about your welfare, and they are criminals and break the law to squeeze as much cash as you as possible, DO NOT GO WITH THESE PEOPLE. If you want our advice, have a look for flats or housing on Gumtree, or Freeads - not only will you not have to pay the hefty agents fees, but you will probably have a much better experience.
What agent could do to change your mind?
Look at the above comment. Think you could learn a lot from that?
Attached Files
Was this helpful? Yes
By: Portswood
Sep 24, 2011
In response to the comments we (Homelife) would like to respond as follows:

Unfortunately the delay in returning the deposit was due to the property being vacated prior to the end of the contract term and Homelife assisting to find another tenant.

The tenants accepted temporary accommodation with a view to moving to their new property once it became available due to a delay in the previous tenants moving out which unfortunately was out of our control. We would also like to note that due to the inconvenience caused to the tenant we assisted the tenants to move to ensure costs were kept to a minimum for them.

Two contracts were issued due to the changing of properties, this is usual for any Landlord.

Agent fees are competitive with Homelife and kept to a minimum. The hefty fees that are spoken of became due because of insufficient notice and the unexpected works that had to be undertaken in order to find another tenant and absolve the tenants from the balance of the contract..

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Homelife Lettings

56 Portswood Road Portswood, Southampton
SO17 2FW

023 8058 6838, 07831 673641

Opening hours

Find the Best Agent to
Sell or Rent Your Home