If I could give them zero I would. Did not try to solve any problems we had, tried to keep our deposit for 3 months, while we were hassling them by phone, text, post every day to get it back (this was around £1000). We eventually got it back, but it was so unprofessional and worrying for us.
They also ruined our move there, because they said the flat was ready at a certain date, and when we moved half the country to get to our new flat, they said we had to go in a temporary flat for 4 days until our flat was ready. This location was the roughest place I have ever been in, in an awful location which made our first few days of uni almost unbearable. They got a small van to help us move our stuff into our proper flat, but the hassle of moving twice in one week was stressful and frustrating. We also missed time from our first week of uni to move again, which is arguably the most vital time to settle in and make friends.
When we eventually thought we could move out after 10 months, we were mistaken as they had given us two different contracts - so while we thought we could move out after 10 months, they went and quoted the other contract and said we could not without facing fines of upto £2000. They quoted whichever contract which came to their benefit.
Not only are they soley after your money, they do not care about your welfare, and they are criminals and break the law to squeeze as much cash as you as possible, DO NOT GO WITH THESE PEOPLE. If you want our advice, have a look for flats or housing on Gumtree, or Freeads - not only will you not have to pay the hefty agents fees, but you will probably have a much better experience.
What agent could do to change your mind?
Look at the above comment. Think you could learn a lot from that?