From day one this agent was dishonest, unreliable, rude, unfriendly and extremely unhelpful! They repeatedly failed to communicate with us as tenants or the landlord regarding issues with the property which eventually resulted in us having to contact the landlord directly. In addition, whenever i spoke to them (when i eventually got hold of somebody!), they were not very helpful and the lettings manager was often rude and patronising.
When it came to moving out, they added extra moving out fees which were not stipulated in any documentation or on their website. e.g. they wanted to charge to provide a reference for our new property. We were never made aware of this and when i called them to let them know and ask for the charge to be removed, they simply responded with 'you either pay it or we don't provide the reference and you can't move into your new home'.............is that their idea of customer service???!!!! Then, to make matters worse, the inventory clerk did not turn up for the final inventory and although they new about this, it took for me to contact THEM half an hour after they were due to turn up, just to be told 'oh yes, unfortunately the inventory clerk is no longer able to make it'!! I was then just told that it would have to be re-arranged for another time with no apology or offer of a reduction on the charge, which is £85 + VAT.........what exactly were we paying for?!
All in all, we had an extremely disappointing experience with this agent and would never use them again in the future. In fact, when we were looking to move, we purposely avoided any properties that were on their books, even if they matched our criteria!!