“I have been in this country for 7 years and this ......”
1 Star Review
Feb 03,2015
By:
'Ram'
Feb 03,2015
Branch: Ilford, 141 Cranbrook Road
Services: Lettings (as a Tenant)
Rent PCM: £930
Would you recommend?: No
Postcode: IG1
Branch: Ilford, 141 Cranbrook Road
Lettings (as a Tenant)
Rent PCM: £930
Postcode: IG1
5
people found
this helpful
I have been in this country for 7 years and this is the worst estate agent I even took service from. Starting from rent negotiation to release deposit he was pain. We agreed on a fix rent, I paid deposit and gave notice to my existing landlord. Few days later Xchange guys called me saying that landlord is not okay with what rent we fixed (so he brought back me to same rent which was advertised, as I had paid deposit and given notice to my existing landlord, so I had no option). Now flat was full with 3rd class goods(bed, sofa, dining table) but I won't complain about that as I had seen that already but when these things started creating problem, those guys ignored all of my complaints. They would hardly reply your mail and when you speak to them you have to face their arrogance. I was to renew my contract as I made good friends in the building and wanted to stay there but my microwave and cooker hob which was not working for last 3 months(xchange guys never cared to get that fixed even after 10s of mails and calls) I decided to leave flat. Surprise-surprise, in last week when I was to leave they got these all fixed(for next tenant). Now I left my flat in perfect condition (spent 2 days in cleaning) even after that these guys imposed £342.00 fine on me towards cleaning and repair. I kept asking for receipt which they never bothered to give. Now as my money (security deposit) was blocked with them, I tried every possible option what ever was available with depositprotection.com but they turned down all of my requests. I kept trying for 3 months did so many things (including asking them to see in court) there was no response from them. As you all know that going to court and wasting time there is not feasible for all of us(as we all have full time jobs) so I decided to go with what ever they were willing to return me back. I really felt humiliated and would advise all of you to avoid these guys at any cost. Even if they are offering you less rent there is definitely something behind that, they will get that extra money through some bills (they asked me to pay so many bills which was even not on my name and landlord should have paid that). Please beware as
5
people found
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