Concept Property Letting Ltd
East Kilbride, G74
2.9/5, 15 reviews
53% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
77% lettings fee satisfaction

“our landlord is actually the managing director of this letting ......”

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Feb 01,2015
Minithumbdown
By: 'unhappytenant'
Feb 01,2015
14 people found
this helpful
our landlord is actually the managing director of this letting agency and we have to say we have lived an absolute nightmare for almost 3 years - we have had no heating or hot water for over a week (we have 2 small children and are expecting another child this summer - oldest child is severely disabled) - we have been without toilet, bath or shower for 3-5 days on several separate occasions while toilet water and waste leaked through living room ceiling - landlord knew of this drainage issue from previous tenant but left us like this for over 2 years - the the occasions we had no facilities we had to stay with family members while we still paid rent, front door was faulty and we were told to
What agent could do to change your mind?
2 x ‚£75 credit check fee were paid - CON
Attached Filesnbsp;
Comment on agent fees
2 x ‚£75 credit check fee were paid - CON
Was this helpful? Yes
By: Jimmy Doherty
Feb 08, 2019
Once again apparently this tenant is telling lies and just has it in for concept property letting and I see a threat of reporting the matter to the police which is ludicrous, so people are breaking the law because they write a negative review that they can prove In the hope that other families don't suffer they way they have, people are allowed to warn each other of bad experiences they have had with people like you, same as if I go to a restaurant and the food is not good I can leave a negative review or tell people that I did not enjoy it and if that restaurant loses business then sorry but thats their fault and if people decide to ignore my review then that is fine they can go and see for themselves, this is the same thing only I don't sign a agreement to go to that restaurant for a year and this is a serious thing and they are bound by a lease so why should they not have all the information available before they make a major mistake that will cost them and make them miserable like the rest of us have been? I wish I was warned before I signed a lease because I would not have put myself and my family through such a nightmare
By: Daryl
Apr 11, 2018
Concept property Ltd would again apologize for the anonymous abuse being uploaded by our troll / cyber bully. Yet again they have ignored our offer to take part in a sensible meaningful discussion / debate. Obvioulsy if they were genuine tenants with genuine concerns they would accept our offer but they are not and their failure to reveal their identity simply reveals them for what they are - contemptible internet trolls / cyber bullies
By: Unhappy ex-tenant
Apr 11, 2018
"abhorent lies, accusations and abuse". Sounds like the content of some of the emails which tenants receive from James Doherty and Allan Campbell of Concept Property Lettings Ltd.
By: Unhappy ex-tenant
Apr 10, 2018
Mr Campbell,

Do you not feel concerned about the way this and other vulnerable tenants and their families were allegedly treated?

Just because this family, and the other tenants, did not take legal action against those who failed to carry out repairs does not make them liers. Nor does it excuse your company of any wrong doing.

Hopefully in future your tenants will be more aware of what action can be taken against, allegedly unethical land lords/letting agents than these vulnerable and inexperienced tenants.

Pointless trying to appeal to argue with Concept as they seem incapable of dealing with their failings or accepting responsibility.
By: Alan Campbell
Apr 10, 2018
By: Alan Campbell Apr 09, 2018
In response to the abhorrent lies, accusations and abuse uploaded on this website Concept Property Limited have prepared the following statement :
Concept Property Limited are always willing to discuss any aspects of a tenancy with genuine tenants or ex tenants. However what we are not willing to do is enter into any form of communication with anonymous internet trolls / cyber bullies as we neither have the time nor inclination to do so. Unfortunately it would appear that we have acquired an internet troll / cyber bully who is currently masquerading under numerous pseudo names whilst purporting to be genuine dissatisfied tenants. Our internet troll is unable to comprehend that to resolve any genuine concerns we obviously require a tenants genuine identity and a genuine address of the property which they allegedly leased from us. We have asked the individual concerned to confirm their identity but obviously that did not happen and never will.
With regard to the above we thought it prudent to offer up some facts and clarity as opposed to the abhorrent lies and accusations being levied against CPL Directors and employees.

In our experience such abuse mainly occurs as a result of ex tenants not receiving their deposits from a company such as Mydepositscotland.It must be stressed that the decision not to return a deposit to a tenant is NOT a landlord or letting agents decision. That decision is made by MDS alone. This is a simple, impartial procedure where landlords and tenants upload their evidence to the MDS website who then make a decison as to who should receive a deposit. Ironically if MDS decide that the landlord is correct then inevitably the landlord and the letting agent are criticized and abused for a decision that they did not make !
The following advice applies to all genuine tenants who have genuine concerns :
1. If a tenant has any genuine concerns regarding any aspects of their tenancy they can call our office or write to us and the matters will be dealt with accordingly
2. If a tenant has any genuine concerns regarding repairs then they can write to Private Rented Housing Panel who decide if a Repairing Standard Enforcement Order should be issued against a landlord. If a landlord fails to comply with an RSEO then they are taken to court and receive a criminal conviction. As a result of carrying out all repairs correctly and timeously CPL Directors have no criminal convictions whatsoever
3. If a tenant has any genuine concerns regarding any form of bullying or harassment then we would advise them to contact the Police

Hopefully the above will assist tenants with genuine concerns however unlike genuine tenants a troll / cyber bully will never adhere to correct procedures as this would involve revealing their identity however their failure to do so does reveal them for what they are.

Surely questions must be asked about the validity of a website which appears to readily accept and allow this type of trolling / cyber bullying whilst stating that all complainants must adhere to their Terms and Conditions. Anyone wishing to view these T&Cs can clearly see that any number of the hate filled inane rantings we have received contravene any number of these T&Cs. Unfortunately there are numerous websites which provide a platform and a cloak of anonymity which allows internet trolls / cyber bullies to abuse at will. We have emailed All Agents twice regarding the abuse that they allow on their website - to date we have received no response !

Finally there is no doubt that the personal, slanderous and racist abuse we have received is a hate crime and a criminal offence and as such we have reported the matter to the Police who unlike ourselves can investigate and will identify this troll and take appropriate action.

Thank you for taking the time to read this statement
By: Concept Property Lettings break the law
Mar 31, 2018
It is actually illegal for a letting agency to charge for credit checks. I would advice all those who have rented a property from this rogue company to seek legal advice immediately. I would also recommend that they report them to the appropriate authorities for any other of their illegal activities.
By: Charlie D
Mar 28, 2018
The attitude of Concept Lettings towards its tenants would have been acceptable in Victorian times but things have moved on since then.

Quite shocking to think that vulnerable families have been exploited and scandalously treated in such a neglectful fashion.

I wonder how Mr Doherty would feel if he had to live in one of his slum houses instead of going off on holiday with the money he has saved on repairs?

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Opening Hours
Address

Concept Property Letting Ltd
1 Montgomery Place The Village
East Kilbride
South Lanarkshire
G74 4BF
01355 222799

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 77% £300 £500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 4 7 1 0 1 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I have been renting properties through Concep......”

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Sep 14,2019
Minithumbup
By: '0wen mcquade'
Sep 14,2019
1 people found
this helpful
I have been renting properties through Concept for over 5 years and during this period have found the company to be very professional and trustworthy. They also handle any repairs or requests from my tenants. During this time I have never had any complaints from any ...
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Was this helpful? Yes
By: owen mcquade
Oct 24, 2019
View all comments (2)
Hi Concept ????????? If you'd like to let me know your contact details I will forward the relevant information too you directly. ...

“DO NOT USE THIS COMPANY!!!...”

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Jun 17,2019
Minithumbdown
By: 'Threatened ex-tenant'
Jun 17,2019
3 people found
this helpful
Unbelievable that this company is still operating. I had a terrible experience with James Docherty and his run-down property back in 2012. We were a young couple with a child, excited to move into a "reasonably" priced, first, house in our local area. The warning signs ...
read full review
Was this helpful? Yes
By: Alan Campbell
Jul 01, 2019
View all comments (4)
The irony of someone questioning someone else's name when they call themselves Harold, Mrs Cap, Dogery ( and the dozens of other puerile names that they have ) is clearly lost on this individual but for the purposes of this post we shall call our troll " Norman ". It is clear that Norman's unhealthy obsession with our Mr Doherty occupies and hinders his every thought.Therefore to clarify we can confirm that in our last post we were not referring to the many many decent tenants that we have but ...

“Not the worst agent...”

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Feb 14,2019
Minithumbup
By: 'Richy'
Feb 14,2019
2 people found
this helpful
Just left a property which I rented from this company,, not the worst experience in the world. It was Temporary accomodation paid by my company so I wasn't that bothered. Staff were really friendly and helpful and got my deposit b ck with no probs. ...
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Comment on agent fees
No fees so can't comment
Was this helpful? Yes
By: Ex Concept Tenant
Feb 19, 2019
View all comments (2)
Concept were the worst letting agents that I have ever come across. there was damp, mould, lack of heating, and all sorts of issues. As the owner of the company actually owned the property it was hard to get anything done. He was a in my deeply held opinion, a poor company director and landlord and failed miserably to provide a decent service. ...

“Great Agency...”

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Feb 14,2019
Minithumbup
By: 'Gillian'
Feb 14,2019
2 people found
this helpful
I have used Concept twice and found them to be very helpful. Any repairs were always done. One time I had to wait about 3 days for the gas engineer to order a part but that is understandable. When I handed in my notice they found ...
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Was this helpful? Yes
By: Concept Let Down
Mar 20, 2019
View all comments (4)
Yet another fake review created by Concept Property Letting Ltd. to try and make their disaster of a company look reputable? ...

“Very professional...”

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Jun 08,2018
Minithumbup
By: 'George'
Jun 08,2018
5 people found
this helpful
Some of these comments are quite unbelievable. I rented a property from Eric about 8 years ago and when I left the property was checked by Eric & Margaret and I got my deposit back without any problem and also got a fantastic reference from them for ...
read full review
Was this helpful? Yes
By: Unhappy ex-tenant
Jun 21, 2018
View all comments (1)
Was the property you rented managed by Concept Property Ltd which is owned by James Doherty? As the company was only registered in 2011 and you claim that the property was rented 8 years ago it may that you have been rented from Eric rather than Concept. Seeing as you know Mr Eric Fraser so well perhaps you could explain what his actual standing is within the structure of the Concept Property Lettings Ltd. agency? Is he a landlord who uses James Doherty's agency or is he a partner of his? ...

“Carol...”

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Apr 13,2018
Minithumbup
By: 'Carol'
Apr 13,2018
7 people found
this helpful
Some of these comments are a downright disgrace. I have bought and sold and rented property with Eric over a long number of years. I am a landlord of good standing and welcome any enquiry as to my standing and comments....
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Comment on agent fees
A fabulous agent and very reliable. Eric has sold more property over the years. I would definitely recommend. Carol x
Was this helpful? Yes
By: Tenant
Mar 15, 2019
View all comments (5)
I rather suspect that this is a fake review, as the person seems unable to answer simple questions like which property they rent through Concept Lettings Ltd. ...

“Great service...”

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Apr 11,2018
Minithumbup
By: 'Sarah'
Apr 11,2018
7 people found
this helpful
Great service, second time I have used them. Efficient and helpful. Eric is always professional. Good communication. No problems. Highly recommended....
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Was this helpful? Yes
By: Dodgy Doherty
Jun 19, 2019
View all comments (2)
Don't know about the credentials of Eric but the owners of this company ,man and wife, have apparently failed to provide a decent service many of the Concept Property Lettings Ltd. tenants. It should be noted that the majority, if not all, the properties are actually owned by James Doherty. In my opinion he is not trustworthy or very competent in his roles of company director, landlord and maintenance man. I would be willing to testify to this in court and have ample evidence to prove that I hav ...

“Great Agency...”

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Apr 11,2018
Minithumbup
By: 'Scott'
Apr 11,2018
8 people found
this helpful
I was a tenant with Concept for almost 3 years and I could not recommend them more. I had a couple of repair issues which they sorted - another time I had to wait almost 4 days for a heating part but thats to be expected when ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Joe Cap
Jan 28, 2019
View all comments (5)
Suspect this review is fake as everyone I have ever spoke with has had nothing but hassle and abuse, we rented from this company and it was a nightmare and we were basically ripped off from the start...we always paid our rent and in return we were left without basic facilities on many occasions for unreasonable periods of time...who can live without a toilet or heating etc for over a week...especially when you have small children, total disgrace...I am sure these 5 star reviews are fake as conce ...

“I wish we had seen these reviews before we signed ......”

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Jan 28,2018
Minithumbdown
By: 'AngusOg'
Jan 28,2018
14 people found
this helpful
I wish we had seen these reviews before we signed our lease in April 2017 as I agree with every thing said by " Avoid at all costs". We had the same problem with the hot water and only got it fixed after numerous phone calls and ...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Mrs Cap
Jan 29, 2019
View all comments (11)
It seems concept property letting doesn't take into consideration the constant stream of e-mails and text messages it has sent to tenants of theirs and do they think these people haven't kept these for future use to show how this company have acted? Cyber bullying or trolling is not the same as previous unhappy tenants writing a honest review about their tenancy that btw can prove, the last thing this company wants is having to answer for the abusive and nasty texts/emails they have sent to peop ...

“As a past tenant i would advise anyone to steer ......”

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Jan 23,2018
Minithumbdown
By: 'James'
Jan 23,2018
11 people found
this helpful
As a past tenant i would advise anyone to steer well clear of this company. It has all been said in all the other bad reviews. Most awful experience ever....
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By: James Kilbride
Jan 29, 2019
View all comments (5)
I don't understand why you would call people who have been mistreated by concept property letting trolls and cyber bullies? They are doing absolutely nothing wrong and are entitled to write a negative review based the abuse and mistreatment they have had to endure during their tenancy, why should decent people remain silent when they have the right to be honest and try to help other families avoid suffering the same mistreatment they have had to suffer themselves? I am sorry if you are not happy ...

“I have over the past 10 years bought property from Eric ......”

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Oct 25,2017
Minithumbup
By: 'Richard'
Oct 25,2017
7 people found
this helpful
I have over the past 10 years bought property from Eric without any issue. I have only to say that I have always found Eric to be the nicest, and most honest guy I have ever met. I would trust him 100%...
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Comment on agent fees
This is a good agent
Was this helpful? Yes
By: Jimmy Doherty
Feb 08, 2019
View all comments (11)
Not sure what is funny? It is disgusting that concept letting would find any of this amusing, and why would someone give their identity online? How would that make a difference? The reason you want these tenants to give their names is so you can attempt to bully them into silence, I would guess you would bombard them with letters threatening court action etc or post nonsense on here about why they are apparently making slanderous statements about your company blah blah blah, defamation has to be ...

“Terrible agency, nothing but hassle. Avoid at all costs!! Damages ......”

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Apr 30,2017
Minithumbdown
By: 'AvoidAtAllCosts'
Apr 30,2017
12 people found
this helpful
Terrible agency, nothing but hassle. Avoid at all costs!! Damages all through the house we moved into which the landlord and concept tried to claim we have created even though we sent photo proof that the damages were already throughout the property prior to us ...
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Comment on agent fees
Joke.
Was this helpful? Yes
By: Dissapointed Tenant
Feb 28, 2019
View all comments (4)
After having a terrible time living in an unsafe and poorly maintained property that Concept Property Letting Limited, I can honsestly say that they are an extremely incompetant and untrustworthy letting agency in my opinion. It appears that the director of this company has caused a lot of stress for his tenants and broken thier trust. it is about time that an apopolgy was issued from Concept Property Lettings Limited for the appaling way they have conducted buisness. I do not know how anyone wh ...

“I had been their Tenant for 3 years and I'm very ......”

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Apr 24,2017
Minithumbdown
By: 'Tom'
Apr 24,2017
11 people found
this helpful
I had been their Tenant for 3 years and I'm very glad i have moved. They are quite difficult to speak to and don't respond very well. Every year out of those 3 they had tried to increase the rent! Saying "No" to increase meant I had ...
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Comment on agent fees
Very disappointing experience!
Was this helpful? Yes
By: Ex Concept Tenant
Feb 14, 2019
View all comments (6)
I can confirm that I had a similar experience with CPL attempting to withhold my deposit without first consulting me. It seems that this company is only interested in make as much money as possible no matter and would not think twice about using underhand tactics to keep their tenants' deposits. ...

“I would strongly advise all people to avoid this company.. ......”

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Feb 20,2016
Minithumbdown
By: 'JIM AT CONCEPT PROPERT BULLIES WOMEN TENNANTS'
Feb 20,2016
16 people found
this helpful
I would strongly advise all people to avoid this company.. I lived in a property for 1 year with them I had constant texts, spoke to in ill manner ... Jim uses bullying tatics when it comes to women he likes to reduce them to tears... My ...
read full review
Was this helpful? Yes
By: Jimmy Doherty
Feb 08, 2019
View all comments (5)
This review is very hard to read as it brings back memories from last year when I was in a similar situation caused by these people, It is just so sad that they can act like this and treat people so bad all so they can make money, they don't care that they are making people ill and their life so hard, it is beyond me and I really do not know how they can sleep at night, based on my own experiences I have never met such horrible people before or since and I am glad last year is just a bad memory ...

“our landlord is actually the managing director of this letting ......”

Share on :
Feb 01,2015
Minithumbdown
By: 'unhappytenant'
Feb 01,2015
14 people found
this helpful
our landlord is actually the managing director of this letting agency and we have to say we have lived an absolute nightmare for almost 3 years - we have had no heating or hot water for over a week (we have 2 small children and are expecting ...
read full review
What agent could do to change your mind?
2 x ‚£75 credit check fee were paid - CON
Attached Filesnbsp;
Comment on agent fees
2 x ‚£75 credit check fee were paid - CON
Was this helpful? Yes
By: Jimmy Doherty
Feb 08, 2019
View all comments (7)
Once again apparently this tenant is telling lies and just has it in for concept property letting and I see a threat of reporting the matter to the police which is ludicrous, so people are breaking the law because they write a negative review that they can prove In the hope that other families don't suffer they way they have, people are allowed to warn each other of bad experiences they have had with people like you, same as if I go to a restaurant and the food is not good I can leave a negative ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Concept Property Letting Ltd, East Kilbride G74 4BF


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