Feb 01,2015
Minithumbdown
By: 'unhappytenant'
Feb 01,2015
8 people found
this helpful
our landlord is actually the managing director of this letting agency and we have to say we have lived an absolute nightmare for almost 3 years - we have had no heating or hot water for over a week (we have 2 small children and are expecting another child this summer - oldest child is severely disabled) - we have been without toilet, bath or shower for 3-5 days on several separate occasions while toilet water and waste leaked through living room ceiling - landlord knew of this drainage issue from previous tenant but left us like this for over 2 years - the the occasions we had no facilities we had to stay with family members while we still paid rent, front door was faulty and we were told to
What agent could do to change your mind?
2 x ‚£75 credit check fee were paid - CON
Attached Files
Comment on agent fees
2 x ‚£75 credit check fee were paid - CON
Was this helpful? Yes
By: Daryl
Apr 11, 2018
Concept property Ltd would again apologize for the anonymous abuse being uploaded by our troll / cyber bully. Yet again they have ignored our offer to take part in a sensible meaningful discussion / debate. Obvioulsy if they were genuine tenants with genuine concerns they would accept our offer but they are not and their failure to reveal their identity simply reveals them for what they are - contemptible internet trolls / cyber bullies
By: Unhappy ex-tenant
Apr 11, 2018
"abhorent lies, accusations and abuse". Sounds like the content of some of the emails which tenants receive from James Doherty and Allan Campbell of Concept Property Lettings Ltd.
By: Unhappy ex-tenant
Apr 10, 2018
Mr Campbell,

Do you not feel concerned about the way this and other vulnerable tenants and their families were allegedly treated?

Just because this family, and the other tenants, did not take legal action against those who failed to carry out repairs does not make them liers. Nor does it excuse your company of any wrong doing.

Hopefully in future your tenants will be more aware of what action can be taken against, allegedly unethical land lords/letting agents than these vulnerable and inexperienced tenants.

Pointless trying to appeal to argue with Concept as they seem incapable of dealing with their failings or accepting responsibility.
By: Alan Campbell
Apr 10, 2018
By: Alan Campbell Apr 09, 2018
In response to the abhorrent lies, accusations and abuse uploaded on this website Concept Property Limited have prepared the following statement :
Concept Property Limited are always willing to discuss any aspects of a tenancy with genuine tenants or ex tenants. However what we are not willing to do is enter into any form of communication with anonymous internet trolls / cyber bullies as we neither have the time nor inclination to do so. Unfortunately it would appear that we have acquired an internet troll / cyber bully who is currently masquerading under numerous pseudo names whilst purporting to be genuine dissatisfied tenants. Our internet troll is unable to comprehend that to resolve any genuine concerns we obviously require a tenants genuine identity and a genuine address of the property which they allegedly leased from us. We have asked the individual concerned to confirm their identity but obviously that did not happen and never will.
With regard to the above we thought it prudent to offer up some facts and clarity as opposed to the abhorrent lies and accusations being levied against CPL Directors and employees.

In our experience such abuse mainly occurs as a result of ex tenants not receiving their deposits from a company such as Mydepositscotland.It must be stressed that the decision not to return a deposit to a tenant is NOT a landlord or letting agents decision. That decision is made by MDS alone. This is a simple, impartial procedure where landlords and tenants upload their evidence to the MDS website who then make a decison as to who should receive a deposit. Ironically if MDS decide that the landlord is correct then inevitably the landlord and the letting agent are criticized and abused for a decision that they did not make !
The following advice applies to all genuine tenants who have genuine concerns :
1. If a tenant has any genuine concerns regarding any aspects of their tenancy they can call our office or write to us and the matters will be dealt with accordingly
2. If a tenant has any genuine concerns regarding repairs then they can write to Private Rented Housing Panel who decide if a Repairing Standard Enforcement Order should be issued against a landlord. If a landlord fails to comply with an RSEO then they are taken to court and receive a criminal conviction. As a result of carrying out all repairs correctly and timeously CPL Directors have no criminal convictions whatsoever
3. If a tenant has any genuine concerns regarding any form of bullying or harassment then we would advise them to contact the Police

Hopefully the above will assist tenants with genuine concerns however unlike genuine tenants a troll / cyber bully will never adhere to correct procedures as this would involve revealing their identity however their failure to do so does reveal them for what they are.

Surely questions must be asked about the validity of a website which appears to readily accept and allow this type of trolling / cyber bullying whilst stating that all complainants must adhere to their Terms and Conditions. Anyone wishing to view these T&Cs can clearly see that any number of the hate filled inane rantings we have received contravene any number of these T&Cs. Unfortunately there are numerous websites which provide a platform and a cloak of anonymity which allows internet trolls / cyber bullies to abuse at will. We have emailed All Agents twice regarding the abuse that they allow on their website - to date we have received no response !

Finally there is no doubt that the personal, slanderous and racist abuse we have received is a hate crime and a criminal offence and as such we have reported the matter to the Police who unlike ourselves can investigate and will identify this troll and take appropriate action.

Thank you for taking the time to read this statement
By: Concept Property Lettings break the law
Mar 31, 2018
It is actually illegal for a letting agency to charge for credit checks. I would advice all those who have rented a property from this rogue company to seek legal advice immediately. I would also recommend that they report them to the appropriate authorities for any other of their illegal activities.
By: Charlie D
Mar 28, 2018
The attitude of Concept Lettings towards its tenants would have been acceptable in Victorian times but things have moved on since then.

Quite shocking to think that vulnerable families have been exploited and scandalously treated in such a neglectful fashion.

I wonder how Mr Doherty would feel if he had to live in one of his slum houses instead of going off on holiday with the money he has saved on repairs?

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Concept Property Letting Ltd

1 Montgomery Place The Village East Kilbride
South Lanarkshire
G74 4BF

01355 222799

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