Lancaster, LA1
3.1/5, 16 reviews
50% recommended
0% lettings valuation accuracy
29% lettings fee satisfaction



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“I was quite astonished at the behaviours of this agent ......”

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Jan 26,2015
Minithumbdown
By: 'Entwistle'
Jan 26,2015
2 people found
this helpful
I was quite astonished at the behaviours of this agent over three properties that I viewed with them, pressure tactics that I've never seen from any other agent I've viewed with. Iformation below, numbered for ease of reading!

1. I was told on the first property that even though someone else had applied before me that day, if I also applied that day I've be given fully equal rights, but only if I applied the very same day. I duly did that and one week later (after a second viewing to measure up) I was told the property had gone to the first applicant because they work on a first come first basis. I'm not sure what this was to server, possibly ensuring backup incase the first dropped out?

2. On the second property, I was told before even walking through the front door that if I signed now, the property was mine. Maybe let me see it first, Mr Eager?

3. The third property is where things get bad. I had many questions which I wasn't happy about with the rental and stated to the agent that I needed questions to be asked to the landlord. They said they were unable to this without a completed application form and payment form. They also told me that they had a queue of people waiting to take the property on the Monday and I'd lose it if I didn't sign the form. I wanted the property so I felt forced into signing. Note that this heavily breaches 22a of the code of conduct, about using undue pressure to force someone into making an application before they are ready to do so. Almost two weeks later, the property is still available for rental so maybe the queue pulled out?

4. Even though the agent could not meet the terms I'd required in the viewing, they took my application form as an actual application and charged my card £206, they have confirmed in writing that they have no intention of returning this money.

The ethics of this agent are simply outrageous. I have spoken with former agents from this branch who now work for other agents, they have confirmed that this office work on a small basic wage with performance based bonus system, where it pays the agent to be as heavy handed as possible to make the deal. I am disgusted by their behaviour and will be taking my complaint to the ombudsman and also to the local press. Please visit my facebook group if you would like to share your experiences.
What agent could do to change your mind?
Highest fees in the area, double anyone else.
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Comment on agent fees
Highest fees in the area, double anyone else.
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Opening Hours
Address

Entwistle Green
67-71 Market Street
Lancaster
Lancashire
LA1 1JG
01524 899557

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 29% £540 £825
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 0 4 6 1 1 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Property purchase through Entwistle Green, Lancaster...”

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Dec 23,2022
Minithumbup
Felicity
By: 'Paul'
Dec 23,2022
0 people found
this helpful
We were very happy with the service we received from Felicity and the team at Entwistle Green, Lancaster. From the initial enquiries/ viewings Kept us informed through the purchase, answered all our queries. Highly recommended....
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“I would give 0 stars if I could. Time wasters!...”

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Jun 26,2022
Minithumbdown
By: 'ayhan'
Jun 26,2022
1 people found
this helpful
I would give 0 stars if I could. Bunch or time wasting amateurs! They are terrible at communicating. Whenever we rang them, they either did not pick up the phone or they said the person who is dealing with our sale was out of the office. ...
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“They are scammers and always trying to fool p......”

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May 24,2021
Minithumbdown
By: 'Jabir'
May 24,2021
0 people found
this helpful
They are scammers and always trying to fool people to get some many in any possible way. Be carful of renting from them and if you have to, please take many pictures and send it to them in an official email so it could stay ...
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“Great service from Entwistle Green. We choose......”

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Aug 28,2020
Minithumbup
Elenor
By: 'Helen'
Aug 28,2020
0 people found
this helpful
Great service from Entwistle Green. We choose them to sell our home and received A* service, an initial visit to discuss how we wanted to market our home then a swift follow up with photographer. Elenor Fowler then visited prior to the first viewing to ...
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“Working with Entwistle Lancaster since 1965...”

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Mar 07,2020
Minithumbup
By: 'Roger'
Mar 07,2020
0 people found
this helpful
I have bought, sold, and rented out property in the Lacaster area since 1965 and have, on almost every occasion, used the services of the Lancaster branch of Entwistle Green. My experience has been entirely satisfactory. The branch has been and is run by top class, ...
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“House sale...”

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Oct 22,2018
Minithumbup
Kristina
By: 'Mr'
Oct 22,2018
0 people found
this helpful
Selling my parents property, had a few difficulties with perspective buyer in the end they pulled out due to not being honest about there purchasing finances. Kristina guided us through all the ups and downs and soon found us another buyer. Kristina was amazing and ...
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Comment on agent fees
They earned there fee
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“Outstanding...”

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Aug 18,2018
Minithumbup
Kim
By: 'Outstanding'
Aug 18,2018
0 people found
this helpful
Entwistle Green found us a buyer within 3 days. However the solicitors involved in the transaction were completely useless and refused to communicate properly. Kim acted as a go between, allowing me to know what was going on and enabling me to push the transaction forwards. ...
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Comment on agent fees
Seem expensive but we definitely got value for money
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“Help with recovering rental deposit...”

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Apr 27,2018
Minithumbup
Louise
By: 'Maria'
Apr 27,2018
0 people found
this helpful
Louise and her team (lettings) were extremely helpful while dealing with a previous difficult tenant. Not only they found me a superb new tenant but they also help me recover the deposit back from my "difficult tenant". I would not have done it without their ...
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ok
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“Fantastic service...”

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Apr 22,2018
Minithumbup
By: 'Alessandra'
Apr 22,2018
0 people found
this helpful
I don't recognise any of the negatives from other reviewers. I had fantastic service from Entwistle Green particularly Rodger and Kim. My house sale was complicated by the fact it was sold to a company but Entwistle Green could not have been any more helpful ...
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Comment on agent fees
We agreed fees which I thought were reasonable and, given the excellent service, I believe were very fair.
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“I am a client of Entwistle green since June 2016.They ......”

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Feb 23,2017
Minithumbdown
By: 'Charlie'
Feb 23,2017
3 people found
this helpful
I am a client of Entwistle green since June 2016.They are selling my property.In meantime I decided to rent my property out.Used their services and opted for full management,what a big mistake.Terrible service,did not comunícate with me,book appointments,...
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Comment on agent fees
The fees are really high for the services provided.
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“Residents of a quiet Lune Valley village - primarily long ......”

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Mar 08,2015
Minithumbdown
By: 'J'
Mar 08,2015
2 people found
this helpful
Residents of a quiet Lune Valley village - primarily long standing owner-occupied properties averaging £250,000 on the road in question - horrified with letting procedures of Entwistle Green Lancaster. The property this company has managed for some 20 years - owner living in Japan - has been ...
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“I was quite astonished at the behaviours of this agent ......”

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Jan 26,2015
Minithumbdown
By: 'Entwistle'
Jan 26,2015
2 people found
this helpful
I was quite astonished at the behaviours of this agent over three properties that I viewed with them, pressure tactics that I've never seen from any other agent I've viewed with. Iformation below, numbered for ease of reading! 1. I was told on the first property ...
read full review
What agent could do to change your mind?
Highest fees in the area, double anyone else.
Attached Filesnbsp;
Comment on agent fees
Highest fees in the area, double anyone else.
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“Avoid these estate agents like the plague. We had a ......”

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Dec 01,2014
Minithumbdown
By: 'Kate'
Dec 01,2014
1 people found
this helpful
Avoid these estate agents like the plague. We had a landlord who wandered as he pleased into the property and they did NOTHING. Entwistle make broken promises and will happily rent out a filth hole if it makes them money....
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What agent could do to change your mind?
Close down so nobody else suffers from Entwistle Green's incompetence.
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Comment on agent fees
Overpriced
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“WE rented a house from Entwhistle Green and we have ......”

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Jul 02,2014
Minithumbdown
By: 'Darren'
Jul 02,2014
1 people found
this helpful
WE rented a house from Entwhistle Green and we have had a terrible experience. So many problems with the property including damp patches. Mould in the bedroom. Non working hot tap in the bathroom . After excessive phone calls and letter writing nothing was done to ...
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“Charges fees for anything and everything - hideous application fees, ......”

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Sep 19,2013
Minithumbdown
By: 'mywalletisnowempty'
Sep 19,2013
8 people found
this helpful
Charges fees for anything and everything - hideous application fees, fees if you can't make an inspection and they have to reschedule, fees if they have to hire someone after you leave, fees if you want to stay (over a hundred pounds to change the ...
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“Our property sale was not straightforward because of the unfinished ......”

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Dec 18,2012
Minithumbup
By: 'Mark'
Dec 18,2012
0 people found
this helpful
Our property sale was not straightforward because of the unfinished renovation work and buildings status. Kim and. John did everything they could to help solve problems and hurdles including arranging professionals to undertake some last minute building work....
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Awards won by Entwistle Green, Lancaster LA1 1JG



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