I have been treated incredibly badly by this agency. After putting down a £300 holding deposit to move in asap, they held me off moving in the flat for 2 months by telling me at very short notice that the landlady is moving the date back. After speaking to the landlady myself toward the end, she explained they had been lying to me, she had always given them the 2 month waiting date. As I had explained to them, I was currently homeless and needed somewhere in a hurry. I then signed the contract 2 weeks before final moving in date and told the landlady will be signing that week. 2 days before the move I transfered a considerable sum the Cray & Norton's account for full deposit only to receive an email telling me the landlady is not signing and not letting me have the property. I'm at the stage now that I have been homeless and living out of a suitcase for nearly 3 months, they have still not given me back my deposit and I can't move in anywhere while they have all of my money. They are very unhelpful and very reluctant to give me my money back even though I don't have a property to live in. PLEASE DON'T GIVE THESE PEOPLE ANY MONEY!!!!!!!!!!!!!