Everything went wrong from Day 1. They gave us two days notice instead of the legally binding 21 days to pay over £2000 worth in admin fees, reference checks, deposits etc. They stated that if we did not pay this within two days we were not able to move into the property. They sent one of the tenants in the house an eviction letter stating she hadn't paid her rent in time, however they then realised they had sent this out by mistake after contacting our landlord. They also failed to give us the correct details to pay the landlord the monthly rent, which resulted some of our money being lost and not being able to be recovered. This annoyed both the tenants and the landlord. The estate agent was incredibly rude and unprofessional the entire time. This included Francis Howe going on holiday making us unable to get any information on the property and what we needed to do prior to moving in, after taking our initial payment. He failed to tell us about move in date, keys, furniture and even the tenancy, which he made sign 1 hour before we moved in. They have failed to respond to email communications and phone communications always stating that they were "out of office" and that "no one was available to help." However, they were clearly arranging viewings on the house, which shows they were definately in office. When we rang up to enquire about how the deposit was to be returned, we spoke to a woman who was rude and intimidating, and refused to answer our questions as she said it was "not her problem". Everyone we have ever dealt with through Hanover Shine has been rude, unhelpful, and have never made an effort to appear in our best interests. Makes us wonder why we paid so much in admin fees and they don't do anything! We even checked with other estate agents and no one else charges this much! NEVER RENT WITH HANOVER SHINE!
What agent could do to change your mind?
Everything. We our currently investigating taking legal action against Hanover Shine for numerous reasons.