Sep 03,2011
Minithumbdown
By:
Sep 03,2011
253 people found
this helpful
Worst agency I've come across. Missed a deal after putting down £500 deposit because of their delay and the lady(Shabana or sth like that) I was in contact with simply vanished. Spoke to the other guy Sean who's totally irresponsible and doesn't do anything he promises you. Worst of all is the manager David (of David St James presumably), simply came out of the woodwork and said tenants are not his customers only landlords are and the landlord would be better off without me (questioning their speed of response and attitude). Horrible agency run by horrible people. With customer service like this they will undoubtedly go out of business. Avoid at all costs!
Was this helpful? Yes
By: Customerservices
Sep 07, 2011
We are sorry to read of your disappointment in our service. We want to look into the matter to investigate this further. If you could be forward your comlaint to our customer service department (customerservices@davidstjames.co.uk) we assure you this will be looked into in detail.

Whilst we pride ourselves on caring for our customers at all stages of a tenancy, it's clear you are unhappy and that truly does matter to us. If we fell short we want to know about it and ensure it never happens again. And if possible we want to try and remedy the problem with you.

Please be assured that all customers are important to us: we do review feedback from both tenants and landlords alike. And we wish to reassure you that we do not adopt an approach of 'money matters first.' We look forward to hearing from you.

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David St James

447 Roman Road Bow Tower Hamlets, London
Greater London
E3 5LX

0208 980 8172

Opening hours