“I was a tenant in a property within Cumbernauld under ......”
1 Star Review
Sep 01,2011
By:
'WeeBean'
Sep 01,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
6
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I was a tenant in a property within Cumbernauld under the supervision of LOUISE MAXWELL. I wouldn't even let my WORST enemy deal with this woman. She does not carry out the proper checks on properties/landlords prior to tenants moving in, she does not give you the appropriate paperwork and she is disinterested in anything that will make her job even the slightest bit difficult. During a SIX MONTH rental we encountered the following issues which LOUISE MAXWELL FAILED TO DEAL WITH:
*Landlady unregistered for 4 months
*No cover in place for boiler maintenance
*No schedule of condition or inventory given
*Left us with no heating and hot water for 21 days (during -20 temperatures outside)
*Left us with no water for a further 2 days when pipes froze
*Made appointments for engineers to come to the house that never existed
*When we raised problems with property no interest shown towards rectifying these
*Refused to respond to any calls/texts/letters from us
*Threatened to keep our deposit for damages already in property when we moved in
*Accused us of having pets in the house when we never
*Refused to deal with our lawyer we had to get to deal with her threats
*Harassed us monthly saying our rent wasn't in their bank (when it was)
*Kept our deposit illegally at end of our lease
*Did not show to collect keys at end of our lease
*Kept our deposit for items/works carried out we did not agree to and closed our file
*Refused to co-operate with Head of Remax Scotland Mary Percy regarding my case
This is only some of the issues we encountered on a daily basis over a 6 month lease. This almost ruined my career and my relationship due to the stress and illness this put me under. Remax are still disputing all of the claims I have put up in my review, however I have proof of all of these issues and am pursuing further the return of my deposit and compensation for my lawyers fees, inconvenience at using days of my holidays etc from Small Claims Court.
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How are you getting on with these issues? I have had massive problems with Remax Kirkintilloch, similar to the issues with Louise Maxwell.
We have no inventory either and they are trying to make us pay for work which thy have already carried out without our permission to enter the property! They havent done the gas inspection in over a year and as we have a dog they were supposed to do quarterly inspections which were not carried out!
They also asked (at the start of November) if we could move out in December rather than when our lease ran out at the end of January, this was of no benefit to us but as our new home was empty we agreed. A week before xmas they changed there mind and we are now left paying for two properties!! We had to agree to pay the rent to the end of january as per our contract but they have also advertised the property as available from the start of Feb which means they had no intention of trying to get someone in to save us money!
We have now been called liars despite this being the second property that we I have had with Remax never missing a rent payment!
The agents in the office are un professional and very quick to pass blame and have big communication problems. They have no telephone manner have even hung up on me!!!!
We are going to keep a close eye on the property until the end of Jan as we are still paying the rent legally they should not enter without our permission. We have also taken photos as we have found damage left by them when they entered the property on their own.
Its an absolute Joke I would never deal with them again!!!
Now seeking legal advice as I believe it will be the only way to get our deposit back!!
Hope you get you issues sorted soon!!