Sep 01,2011
By: 'blk5236'
Sep 01,2011
16 people found
this helpful
Possibly one of the worst lettings agents I have ever used. List of complaints includes complete lack of communication from office staff unless chased; typos in emails (couldn't even spell my name correctly); advertised property at wrong price; poor photography and no updates as to how viewings were progressing.

Perhaps the worst offence of all is that I believe my property was being used for purposes other than viewings - toilet seat was left up and dirty, body hairs in the bath around the plughole and a very dirty sink and hand towel. The agent was also spotted arriving at my property 40 minutes before viewings.
As soon as I asked for a copy of their complaints procedure and the name of their regulatory body Belvoir Stirling withdrew all advertising without consulting with me first of all.

Very underhand, unprofessional company - please do not use.
What agent could do to change your mind?
Check emails for spelling mistakes before sending; ensure customers' name is spelt correctly; update customers on a regular basis as to how viewings are progressing; do not use, or allow visitors to the property, to use facilities and leave them in an unacceptable state; answer emails instead of ignoring them; discuss any areas of concern with the customer rather than employ underhand tactics such as pulling advertising without customer's prior knowledge or consent and employ a more professional attitude. Would also recommend further training for all staff at Belvoir Stirling.
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10 Baker Street Stirling

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