“Basic communication was exceptionally poor. Member of staff on holiday ......”
1 Star Review
Jan 22,2015
By:
'Michael'
Jan 22,2015
Branch: Stoke on Trent, 2-6 Tontine Square
Services: Lettings (Prospective customer)
Rent PCM: £795
Would you recommend?: No
Postcode: ST7
Branch: Stoke on Trent, 2-6 Tontine Square
Lettings (Prospective customer)
Rent PCM: £795
Postcode: ST7
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people found
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Basic communication was exceptionally poor. Member of staff on holiday for a week, resulting in nothing being done for that week, but not being told this. Frustration at staff lack of commitment to ask simple questions or communicate with customers. Overlooking basic tasks, resulting in myself, the customer wasting £340 on financial checks to a company that hasn't got a clue what they are supposed to be doing. Overall, I am more than disappointed, like many others with the same experience, I am disgusted with how they can basically treat customers as cash cows. I will never ever use this company again, they are a complete waste of space. It's been stress stress stress all the way. Other companies charge for ONE individual on checks, not on ALL of the occupants, it's daylight robbery and should be regulated.
What agent could do to change your mind?
Get another job, probably in a supermarket warehouse, away from people.
Attached Filesnbsp;
Comment on agent fees
See above, under Daylight Robbery!!
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