I'm sure the service is fine when all is going well, but after having to let a vendor down we experienced a different side of this branch. A very rude and borderline abusive call was received which was the true height of unprofessionalism. After calmly explaining the situation no apology was forthcoming and the ultimate irony is that the very next week this branch helped another buyer gazump us on our first house purchase!
I'm sure there is zero accountability in this industry as a whole but Sansome and George of Theale sadly very much lived up to reputation.
What agent could do to change your mind?
This industry is very volatile due to it's nature and poor regulation prior to contact exchange. Do NOT give abusive calls to people who are looking out for their families best interests in a tough market when you would not hesitate to do the same and more.