Do NOT rely on this agent, especially if you are a international student and do not have a UK-based guarantor. Have you even heard of anything like having to pay a full 12 months rent BEFORE the agent gets the landlord to sign his part of the contract (insisting it is standard procedure and the landlord wouldn't run away with my money)? Other people working in the same office doesn't seem to know about that "standard procedure"? One agent saying there will be massive increase in rent if I convert the reception into a bedroom, and another saying no rent increase (both without confirmation from the landlord)? No substantial updates on tenancy agreement as I wait anxiously in my home country (over summer), even with me sending them countless emails and calling them up relentlessly?
Yep, William Lewis got them ALL. You can especially find that kind of service from this particular agent, Nick S***** who also happens to be obnoxious, rude, and lazy.
ZERO star for them.