As long as a person as to do 'something' they charge a MINIMUM of £25. Everything from a bit of dust to return of money accidentally paid to them. Even the landlord is charged for duplicate tenancy documents at the start of a new tenancy, when all it cost is probably about £25 for a few button presses, paper and electricity. A total of £250 to renew the agreement. As an ex-landlord I was hellishly surprised that it would cost this much and surprised that the landlord was charged as well. As a money making machine it works, as value and service to the customer it's very POOR value for money.