DO NOT use this estate agents. My girlfriend & her friend are currently renting from these awful people & I can tell you that they made the move one of the most STRESSFUL experiences of their lives. There's too much to go in to detail, so I will try & condense.
House was filthy, DIRTY TISSUES on bed from the last tenants, cat hairs all over carpet & curtains, dirty bath with pubic hairs. Tried to tell us that the the house had been cleaned, said they would bring in cleaners again which took ages & still didn't do a satisfactory job. Wouldn't except compaint, turned it around & started BULLYING the girls made them feel like THEY were in the wrong. Didn't tell them about other problems like the fact a picture was covering a huge hole in the wall with wires sticking out of it.
There were countless more problems & exchanges, disgusting behaviour & terrible customer service, the girls were close to tears after this ordeal.
What agent could do to change your mind?
Behaved in an appropriate & proffesional manor.