I wish there was an option for no stars. Winkworths employ the worst of human beings; incompetent, rude, lazy, belligerent and generally totally unpleasant. Their entire attitude stinks - we were actually told by the managing director of the branch that "you're not our customer". That probably explains why all the people he manages think it's ok to treat us like crap. There you have it folks - rent from them and they'll be nice as pie till you sign the contract, then you're just an irritation to them. They have made living in what is ostensibly a nice place a total nightmare. Some other financial considerations to note; if you stay beyond a year, they'll charge you £50 for the privilege of sending you an email with a standard template extension contract (ours couldn't even be bothered to get the address right, we had to do that for her), and your rent will go up by 5%. Because they can.