I rented my property with this Agency and my rent was never coming on time, I was disgusting with the service and found the staff to be terrible at returning my calls after promising to chase the tenants for my rent.
I left them to do their jobs as they promised me the best service when signing up with them and I limited my phone calls to them to once in a while, the tenants had arrears on their account for months on end and the agent never made any attempts to make a payment plan with then.
They told me they had carried out inspections on the property and everything was ok but I find this hard to believe as when the tenants finally left the property was completely trashed. The deposit was a fraction of the repair costs and I had to pay so much money on top.
The tenants were not vetted as Equity did not have any proper paperwork on them, they had not inspected and told me how bad the condition was and showed no compassion once I told them I will not be using them again.
AVOID AT ALL COSTS! THERE IS A REASON YOU DO NOT READ GOOD REVIEWS ABOUT THEM AND I STRONGLY RECOMMEND YOU DEAL WITH SOMEONE ELSE! I GAVE MY PROPERTY TO ANOTHER AGENT AND I AM GETTING MY RENT ON TIME AND I HAVE GONE AND INSPECTED THE PROPERTY MYSELF AND ITS IMMACULATE! I HAVE TO TAKE MY SHOES OFF AS THE TENANTS DO NOT ALLOW SHOES IN MY HOUSE!
What agent could do to change your mind?
they did not reference the tenants, they did not inspect my property, they did not get back to me about the rent arrears and they lied about inspecting the property.