Aug 24,2011
By: 'uk-hotel-inspector'
Aug 24,2011
2 people found
this helpful
We decided to book through Bournecoast agents for a last minute, long weekend. Nicky, the agent, was very help and pleasant to deal with. We ended up choosing to stay at Flat 4, 65 Wellington Road for £225 for 3 nights, including booking fee. The agent said we we couldn't get it any cheaper as the owner has to consider their cleaning and maintenance costs.

The 'key' collection setup was innovative and although it was strange wandering around people's driveways at 10pm looking for a well hidden key box on the side of a house with no actual house number on the building, it did work well for us.

On arrival, we were pleased with first impressions as we were unsure of what we had booked due to the lack of photos but the place had good off street parking and the place looked as if it had been recently decorated. Although this meant we had to put up with the well known smell of new paint. Not great for some as I had a severe headache all of one day of my holiday.

Once in and unpacked we then realised the place was FILTHY DIRTY. Previous visitors' rubbish had been left in the corner of the lounge and bathroom. The FRIDGE looked very old and again was filthy inside and out. It had a tarnished, yellow look of age.

The floors were very dirty and it didn't look as if they had been washed or hoovered.

The bathroom sink and shower was 'scummy', very dirty and the bathroom tap had all old toothpaste splash water all over it.

Everywhere was long black hair¢â‚¬Â¦Uuurrhhh!

Generally we found that all the appliances and furniture was ultra cheap. Screws kept falling out of the dining chairs so the seats became loose. Not good when I have a toddler picking up sharp screws.

The electric trip switch would trigger cutting off the electric if you used the shower and toaster.

Even after complaining and getting send a second set of quilt covers we found that they just sent odd sheets covers, not a traditional duvet cover.

Where the lounge carpet was so thin the spikes attaching it were sticking through so we all had to wear shoes all weekend to avoid cutting our feet.

The TV didn't work, although I was notified of this prior to arrival.

The Pots and pans looked old and stained.

We were again told that price had to take into account utility costs yet actually everything ran on electric and there was a meter we had to fill up with pound coins.

One of the most irritating things was the cheap dining table was so light that we found we kept accidentally knocking it so drinks were continually spilled over the table.

The shower was difficult the regulate and kept getting scalding hot whilst having a shower.

Finally the internet connection kept timing out.

Once written this review may come across as if I'm one of those moaning people that can't be pleased but if the place had been cleaned the rest might have been ignored but when you see someone is happy to take your money, albeit not that much, I appreciate this is a budget place, but all the same if you are going to rent a place there comes a responsibility. I should know I run a not for profit management company and I too am a Landlord.
What agent could do to change your mind?
Although the agent NICKY WAS EXTREMELY helpful, they need to have governance in place to keep a high standard.
Attached Files
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Bournecoast Properties

26 Southbourne Grove Southbourne, Bournemouth


Opening hours

Find the Best Agent to
Sell or Rent Your Home