100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
93% lettings fee satisfaction
Aug 24,2011
Aug 24,2011
2
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We decided to book through Bournecoast agents for a last minute, long weekend. Nicky, the agent, was very help and pleasant to deal with. We ended up choosing to stay at Flat 4, 65 Wellington Road for £225 for 3 nights, including booking fee. The agent said we we couldn't get it any cheaper as the owner has to consider their cleaning and maintenance costs.
The 'key' collection setup was innovative and although it was strange wandering around people's driveways at 10pm looking for a well hidden key box on the side of a house with no actual house number on the building, it did work well for us.
On arrival, we were pleased with first impressions as we were unsure of what we had booked due to the lack of photos but the place had good off street parking and the place looked as if it had been recently decorated. Although this meant we had to put up with the well known smell of new paint. Not great for some as I had a severe headache all of one day of my holiday.
Once in and unpacked we then realised the place was FILTHY DIRTY. Previous visitors' rubbish had been left in the corner of the lounge and bathroom. The FRIDGE looked very old and again was filthy inside and out. It had a tarnished, yellow look of age.
The floors were very dirty and it didn't look as if they had been washed or hoovered.
The bathroom sink and shower was 'scummy', very dirty and the bathroom tap had all old toothpaste splash water all over it.
Everywhere was long black hair¢â‚¬Â¦Uuurrhhh!
Generally we found that all the appliances and furniture was ultra cheap. Screws kept falling out of the dining chairs so the seats became loose. Not good when I have a toddler picking up sharp screws.
The electric trip switch would trigger cutting off the electric if you used the shower and toaster.
Even after complaining and getting send a second set of quilt covers we found that they just sent odd sheets covers, not a traditional duvet cover.
Where the lounge carpet was so thin the spikes attaching it were sticking through so we all had to wear shoes all weekend to avoid cutting our feet.
The TV didn't work, although I was notified of this prior to arrival.
The Pots and pans looked old and stained.
We were again told that price had to take into account utility costs yet actually everything ran on electric and there was a meter we had to fill up with pound coins.
One of the most irritating things was the cheap dining table was so light that we found we kept accidentally knocking it so drinks were continually spilled over the table.
The shower was difficult the regulate and kept getting scalding hot whilst having a shower.
Finally the internet connection kept timing out.
Once written this review may come across as if I'm one of those moaning people that can't be pleased but if the place had been cleaned the rest might have been ignored but when you see someone is happy to take your money, albeit not that much, I appreciate this is a budget place, but all the same if you are going to rent a place there comes a responsibility. I should know I run a not for profit management company and I too am a Landlord.
The 'key' collection setup was innovative and although it was strange wandering around people's driveways at 10pm looking for a well hidden key box on the side of a house with no actual house number on the building, it did work well for us.
On arrival, we were pleased with first impressions as we were unsure of what we had booked due to the lack of photos but the place had good off street parking and the place looked as if it had been recently decorated. Although this meant we had to put up with the well known smell of new paint. Not great for some as I had a severe headache all of one day of my holiday.
Once in and unpacked we then realised the place was FILTHY DIRTY. Previous visitors' rubbish had been left in the corner of the lounge and bathroom. The FRIDGE looked very old and again was filthy inside and out. It had a tarnished, yellow look of age.
The floors were very dirty and it didn't look as if they had been washed or hoovered.
The bathroom sink and shower was 'scummy', very dirty and the bathroom tap had all old toothpaste splash water all over it.
Everywhere was long black hair¢â‚¬Â¦Uuurrhhh!
Generally we found that all the appliances and furniture was ultra cheap. Screws kept falling out of the dining chairs so the seats became loose. Not good when I have a toddler picking up sharp screws.
The electric trip switch would trigger cutting off the electric if you used the shower and toaster.
Even after complaining and getting send a second set of quilt covers we found that they just sent odd sheets covers, not a traditional duvet cover.
Where the lounge carpet was so thin the spikes attaching it were sticking through so we all had to wear shoes all weekend to avoid cutting our feet.
The TV didn't work, although I was notified of this prior to arrival.
The Pots and pans looked old and stained.
We were again told that price had to take into account utility costs yet actually everything ran on electric and there was a meter we had to fill up with pound coins.
One of the most irritating things was the cheap dining table was so light that we found we kept accidentally knocking it so drinks were continually spilled over the table.
The shower was difficult the regulate and kept getting scalding hot whilst having a shower.
Finally the internet connection kept timing out.
Once written this review may come across as if I'm one of those moaning people that can't be pleased but if the place had been cleaned the rest might have been ignored but when you see someone is happy to take your money, albeit not that much, I appreciate this is a budget place, but all the same if you are going to rent a place there comes a responsibility. I should know I run a not for profit management company and I too am a Landlord.
What agent could do to change your mind?
Although the agent NICKY WAS EXTREMELY helpful, they need to have governance in place to keep a high standard.Attached Filesnbsp;
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Latest Reviews
20th Nov 2017
reviewed by 'Riji'
8th Nov 2017
reviewed by 'James'
31st Oct 2017
reviewed by 'Caroline'
Opening Hours
Address
Bournecoast Properties
26 Southbourne Grove
Southbourne,Bournemouth
Dorset
BH6 3RA
01202437888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £115,000 | £287,500 |
| Lettings | 95% | 93% | £550 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 34 | 6 | 5 | 0 | 7 | 0 | 10 | 2 |
Areas covered
- BH6
- Bournemouth
- BH4
- Poole
- Christchurch
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jan 26,2018
Jan 26,2018
0
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Extremely helpful in helping me book a weekends accommodation. Great communication and brilliant service received. Have used the company once before and will continue to do so every year for our yearly weekend booking...
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Good
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Nov 20,2017
Nov 20,2017
0
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Zach was very helpful starting from the viewing of property. He ensured that the moving in paperwork was smooth and quick and answered all my queries to my complete satisfaction....
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Nov 08,2017
Nov 08,2017
0
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Zach and his team at Bournecoast went above and beyond when it came to finding the right property in Bournemouth. From securing the deal to the moving in paperwork, it made what should be a very stressful time very excitable and smooth. Bournecoast are always ...
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Comment on agent fees
Agent fees were very reasonable
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Nov 02,2017
Nov 02,2017
0
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All the staff at Bournecoast have been brilliant, especially Zach. He really made the whole renting process easy and smooth. Any problem or query we have had has been quickly dealt with. Our let is only for the winter but we are hoping to rent ...
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Oct 31,2017
Oct 31,2017
0
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Zach was extremely helpful in assisting us with a student winter let. He took his time to show us around the property, explaining everything we needed to know and giving us a chance to ask questions if we had any. He was honest with us ...
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Oct 31,2017
Oct 31,2017
0
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Zach was really helpful throughout the entire process of securing the winter let property and was never too bust to help us!...
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Oct 31,2017
Oct 31,2017
0
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Zach was extremely helpful in organising my Winter let in Southbourne. The process itself was made seamless due to Zach's input. He was happy to help with any queries that I had concerning the property, and has always been, and continues to be supportive as ...
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Comment on agent fees
It's the going rate, I haven't rented for a while, so this was all new to me.
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Oct 31,2017
Oct 31,2017
0
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Zach was extremely helpful in organising our winter let and took a lot of time and trouble to help us get everything set up so we could move into our flat in Southbourne on the 6th September....
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Comment on agent fees
The agent's fee was reasonable.
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Sep 25,2017
Sep 25,2017
0
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Dear Bradley,
Thank you for sorting out my holiday dates on short notice.
You were considerate and efficient. A true star!
Susan G.
Norfolk...
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Aug 13,2017
Aug 13,2017
0
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We have recently decided to rent out our property for part of the year and do this though Bournecoast. We have nothing but praise and thanks for their professional approach and attention to detail. The staff at the office are always helpful and considerate. The ...
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Comment on agent fees
Good
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Jul 31,2017
Jul 31,2017
0
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Zach helped us secure a flat for next year. Really good service, done as much as he could to make it as quick and easy as possible. Really helpful throughout the entire process and really appreciated....
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Good
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Jul 31,2017
Jul 31,2017
0
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Really easy going and efficient work making the whole process nice and easy. Would definitely recommend if looking for properties in this area!...
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Jul 30,2017
Jul 30,2017
0
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Zach was extremely helpful when it came to arranging the let on my flat for university next year! He made it a simple and enjoyable experience....
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Comment on agent fees
Good.
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Jul 29,2017
Jul 29,2017
0
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1st class service. Very attentive with minor issues. staff are always friendly .and is in a timely manor.
Best regards
Paula Dyson...
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Comment on agent fees
good
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Jul 28,2017
Jul 28,2017
0
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Jennette is very helpful and polite. She made the deposit return process to be very easy and clear which that made me not to feel so worry throughout the process....
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Jul 28,2017
Jul 28,2017
0
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Being first year students this at first seemed a daunting thing to do, however Zach made the process very easy, and has been friendly all the way through....
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Good
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Jul 15,2017
Jul 15,2017
1
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We have used Bournecoast to manage our property since 2009 and we have found them very professional and efficient.
We had a major issue lasting many months from the flat above. Simon Tebbutt went well beyond the call of duty over this period to assist us ...
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Comment on agent fees
Fair for the excellent service offered.
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Jul 14,2017
Jul 14,2017
0
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Zach was the Sales negotiator for the sale. We had looked at 20+ flat's and were impressed first off when he had complete details, including maintenance, ground rent and wether pets were allowed. The whole team were professional and informative and although it wasn't an easy ...
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Comment on agent fees
N/a we were the buyers.
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Jun 21,2017
Jun 21,2017
0
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Very prompt and professional. Quick and easy to solve an issue. Was a pleasure to rent through this agency ! Thank you !...
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May 22,2017
May 22,2017
0
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From the first phone call to the final email. Everything was done with speed and efficiency. Bradley Millatt dealt with my enquiry from the original booking to payment to post booking questions. He is extremely friendly, helpful and professional. Thank you Bradley, I hope my ...
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Comment on agent fees
They have to make some money and it's nice having a professional Agent at the end of the telephone for any queries that may come to light.
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May 15,2017
May 15,2017
0
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My wife and I have just completed an 8 month 'winter let' tenancy through the Bournecoast agency. From our very first enquiry right through to the leaving process we have found the staff to be very professional, helpful and efficient.
The team that dealt with our ...
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Comment on agent fees
The fees seem to me to be about right for this location and the type of service. No quibble about fees
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Apr 07,2017
Apr 07,2017
0
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Outstanding service from Simon. As an overseas seller Simon couldn't have made us feel more reassured in the whole process. This was a particularly complex sale from the onset but Simon made it look easy which we certainly know it wasn't. Simon smoothed everything for ...
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Comment on agent fees
Exceptional value for money.
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Apr 04,2017
Apr 04,2017
0
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I have rented a property twice through Bournecoast and would recommend them without hesitation. The second time there was a very tight deadline but everything went to plan.
My main contact was Zach who was very professional and efficient but had an easy going manner. ...
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Comment on agent fees
I have not used other agents to date so it is difficult to comment
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Apr 04, 2017
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(1)
Dear PC, thank you very much for taking the time to post a positive review. It's always a pleasure to receive these comments and I will ensure they're shared with Zach and the rest of the team. In the meantime can you let me know which flat you are a tenant of and I will also share with the owner. Simon ...
Mar 23,2017
Mar 23,2017
0
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Simon Tebbutt has been a fantastic support during our purchase of a property in the local area. It was a particularly complicated sale however Simon remained professional, friendly and supportive throughout. Simon and his team have helped to push this sale along with absolute dedication, ...
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Feb 27,2017
Feb 27,2017
0
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Helpful and efficient staff. Usually can solve problems quickly or will find a way to. Always telephone back and have good records of previous communication. Very organised and make life easier....
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Comment on agent fees
average
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Jan 16,2017
Jan 16,2017
1
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The Bournecoast team and its members run a professional operation and carry out and deliver a friendly business service. We have had minor issues on both sides from time to time as you would expect running a holiday let and they are consistantly very good ...
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Comment on agent fees
Good, there are not the cheapest, but they get good quality renters and achieve good rental values. Their fully managed service allows us to be totally hands off, which as an owners is perfect.
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Jan 06,2017
Jan 06,2017
0
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thank you've been all helpful, I'm sure you going always to be a strong team that works like one body to keep their customer peace of mind in the top list of priorities...
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Dec 22,2016
Dec 22,2016
0
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AS a landlord, I really appreciated the time, care and detail spent in resolving a technical problem which led to a solution that was good for the tenants and cost effective for me. As in the past, this was very professionally handled....
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Comment on agent fees
Not the cheapest, but transparent and good value for money
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Dec 19,2016
Dec 19,2016
0
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They do what they say they are going to do. We have nearly 95% occupancy, and very good tenants.If we have a problem it is sorted out quickly.Well done Bournecoast....
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Dec 18,2016
Dec 18,2016
0
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I've had my bungalow with Bournecoast for a couple of years and they have managed all letting arrangements (holiday and some longer term) and maintenance which has made it extremely easy for me. Payment is always on time and if anything needs fixing they're right ...
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Comment on agent fees
Fees are reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:14 PM 16/10/2018 by Des Simmons
Best Letting Agent in BH6 
Best Letting Agent in BH6 
Best Estate Agent in Bournemouth 
Best Letting Agent in Bournemouth 
