We dealt with this agency because they were dealing with our landlord(we didnt realise this until we moved in as we signed the tenancy agreement with another agency). They never sent us anything about the tenancy deposit scheme which in hindsight we shoudl have chased up, but being uni students we were oblivious to this. The main problem came when moving out. They wanted letter from the coucil (3 in total) to prove we owed them no money, bills from all the utilities to prove we owed no money there and were the rudest bunch of estate agents i've ever encountered. Daniella was particularily rude, not at all helpful and i think can be fairly described as a bully. We've now finally got our deposit back over two months after moving out and after many stressful phone calls and emails. Avoid this company at all costs!!
What agent could do to change your mind?
They were just the rudest people, simply nasty when talking to Danielle. I would never ever like to have to deal with them ever again