UNDERHAND, SNEAKY AND RUDE!
I was scare-mongered into putting down a £200 deposit but was only told AFTER paying that white goods were not included. When I told them my budget did not allow for this they then refused to give my deposit back.
They also ask for £180 (per person!) for "preparing the tenancy agreements and taking up references"...but then make you pay extra to get a reference from the bank! It does not cost £360 to print 1 contract and ring 2 employers for references...
We dealt with FOUR different agents - none of them knew anything about the property and I was constantly passed onto someone else so they never really knew what was going on.
They are not interested in finding you a comfortable home, they are only interested in your money.
What agent could do to change your mind?
Paid back my deposit after misleading me.